Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.7K)

Relevance

Accepted Solution

Official Solution

WSJ 2019 App

World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou

Questions

151

11

0

Accepted Solution

Official Solution

How to look up and read text messages that were deleted off your phone on your account or statement online

How to look up and read old text messages that have been deleted online through AT&T information connected to your account and text and call history

Questions

41

1

0

Accepted Solution

Official Solution

unlocking

hello. I am from Russia, and in Russia, I bought an iPhone 14 phone, when I came to the operator, I could not connect esim, the phone is tied to the at & t operator, how to unlock the phone, please tell me. wrote through a translator. Sorry.

Questions

49

4

0

Accepted Solution

Official Solution

what is the lifetime if an Arris NVG 589 modem/router

Every time I request to have a troubleshooting request, always a problem on your end.

Questions

340

3

0

Accepted Solution

Official Solution

Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

920

7

0

Accepted Solution

Official Solution

Internet keeps dropping when connected to router via ethernet cable

I have a BGW210-700 router from AT&T. The router is sitting on my desk, and it's connected to my Dell laptop via an ethernet cable. I have turned off the Wi-Fi on the laptop (so there should be no confusion about how the internet is connected). The problem is that when the laptop is connected vi

Questions

658

2

0

Accepted Solution

Official Solution

AGM compatibility with AT&T.

Could you please confirm if an unlocked AGM H5 Pro model phone will work with AT&T network or not? Thank you very much. Regards,

Questions

582

15

0

Accepted Solution

Official Solution

Can I convert a U-Verse wireless receiver to wired?

I have 2 U-Verse wireless receivers that get a poor signal resulting in bad reception, and unfortunately, moving the WPS receiver is not an option. Since the wireless receivers do have an Ethernet port, can I just plug them directly into the wall jack or network switch to utilize a wired connection?

Questions

7.1K

5

0

Accepted Solution

Official Solution

All we ask for is reliable Internet!

Hello,      Unfortunately, this is my SECOND post I've made due to my girlfriend's and mine Internet. Last one was about 2 or 3 months ago. Regarding the same issue of not having reliable/stable Internet. We're on the Uverse 18/Mbs plan. We got it originally to replace Comcast as they screwed up our

Questions

2.3K

3

0

0

Accepted Solution

Official Solution

Can I get a Dual Stack internet connection instead of DS-Lite?

The program I am running is having issues with whatever implementation is used to tunnel packets, which I believe is DS-Lite. This is causing me significant issues connecting to the programs servers as the servers are IPv4 exclusively.

Questions

210

1

0

Accepted Solution

Official Solution

Why can I send and receive texts but not make calls or go on the internet?

Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h

Questions

79

3

0

Accepted Solution

Official Solution

Wireless Printer Cannot Connect To Gateway/Router

I just got AT&T Fiber installed yesterday.  I'm having trouble getting my HP 6962 Wireless printer to connect.  The printer doesn't see my SSI.  I have also tried the WPS setup.  Both push-button and with a PIN.  None of them work.Any help with this would be appreciated. Thank you!

Questions

2.6K

5

0

0

Accepted Solution

Official Solution

Switching to XFINITY, what do I do with AT&T's ONT box?

Cancelled my U-Verse fiber plan for Xfinity's fiber. Since it's Rona season, the Xfinity technician will be giving me a self-install kit for setting up the internet connection and will only handle the outside wiring.   I'm in a 2 bedroom apartment so I think there's only 1 point of access for instal

Questions

2K

0

0

Accepted Solution

Official Solution

AirTies 4971 Ethernet Backhaul?

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

Questions

4.2K

33

Accepted Solution

Official Solution

Netgear router wont connect through the att gateway modem.

Netgear Nighthawk R7350. Wifi works but the ethernet connection through the Motorola NVG589 gateway doesn’t. I have tried all the recommended passthrough configurations including both dynamic and fixed DHCP. The gateway does not report the router’s MAC address - it does show all the other devices o

Questions

1.5K

15

0

Accepted Solution

Official Solution

Flashing Green Router Light

I received my BGW320 router yesterday. The power cord is plugged into the socket and the SFP cord is connected to the fiber outlet in the wall. The router box goes through the process of turning white, then green to indicate that it's setting up but it never turns to a solid green...just keeps flash

Questions

239

6

0

Accepted Solution

Official Solution

How To Setup Wi-Fi For Roku 4 - Info by the AT&T Community

Need some help connecting your Roku 4 to the internet? Not to worry, we have some helpful information below to get you started!    Setting Up Wi-Fi Once you have gone through the language and remote setup, you will see a Connect to the Internet screen.  Select Wireless (Wi

Questions

7K

3

0

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

245

6

0

Accepted Solution

Official Solution

New fiber installation scheduled. Should I request BGW 210 or 320?

This is new ATT install to be done by technician.Two story home on pilings. First floor is garage only with foam insulation 12’ ceiling and sheetrock (basically sealed.) 2nd floor foam insulation in exterior walls, 10’ ceilings. Service drop on west side of house, network rack and media rack >

Questions

622

8

0

Accepted Solution

Official Solution

Honeywell Thermostat Not Working Since Fiber Internet Installed

My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much

Questions

444

7

0

Not finding what you're looking for?