Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.7K)

Relevance

Accepted Solution

Official Solution

U300 Cable service still available?

I have been out of the AT&T service area for the past 13 months. I moved back, and would like to start a U-Verse U-300 service again. I ONLY have very unstable DSL in this area, but the cable system worked very well in the past. However, the AT&T website emphasis is apparently on streaming

Questions

294

2

0

Accepted Solution

Official Solution

Att Uverse outage

​Located near zip code 78660. It’s been over 24 hours with no internet and NO HELP or ETA on when our internet will be up and running again. We’ve contacted customer support 3 times with no answers. Each time we’ve called they said there is no outage and proceeds to walk us through restarting the r

Questions

328

1

0

Accepted Solution

Official Solution

China Travel, paid add-on, but no signal on Iphone 13 Esim

I am traveling at a major city in China. My ATT prepaid is on the ESIM of my iPhone. I bought the international travel add-on but no signal here. The Custome Service media platforms are not accessible in China, which I don't blame ATT, and the service phone 408-962-1025 is also out of reach because

Questions

173

1

0

Accepted Solution

Official Solution

Why Dont I Have Access To Fiber?

I saw a few workers installing a fiber line next to a school and that school is only 3 or 4 blocks away from me and still, Fiber isn't available in my area for some reason! I'm thinking of switching to an actually good service where my crappy DSL wifi doesn't shut off every 10 minutes.

Questions

1.4K

2

0

0

Accepted Solution

Official Solution

Is it possible to connect my uverse through my dvd player?

I have a magnavox dvd/vhs recorder.  Since I've gotten uverse, I can no longer view the dvd player through my television since the uverse is connected to my tv which is an emerson. Is it possible to have the uverseconnected to my dvd player and the player to the tv? I mix being able to exercise to m

Questions

5.6K

4

0

0

Accepted Solution

Official Solution

wifi extender

How do i connect to new installed wifi extender

Questions

212

2

0

Accepted Solution

Official Solution

ATT Wifi Extenders effective?

I have my gateway in the basement because it allows me to connect to 4 different ports on different floors of my home office via existing Ethernet. However, the wireless coverage is not good on the main and upper floors, even though I have connected ATT Wifi extenders (one on main floor, one on uppe

Questions

1.2K

3

0

Accepted Solution

Official Solution

Samsung Galaxy Tab E Lite WiFi won't stay connected to AT&T Gateway

I just purchased a new Samsung Galaxy Tab E Lite (Model SM-T113)for my son and, during initial set up, it will not stay connected to my AT&T Fiber 1000 internet connection through the AT&T Gateway (Model 5268AC). I returned to the store from where it was purchased, and we were able to get it to conn

Questions

2.7K

2

0

0

Accepted Solution

Official Solution

OnePlus 7TPro service issues

My 7TPro McLaren just stopped being able to make and receive calls as of yesterday. Anyone know how to fix it? Support keeps transferring me around, and I never get a straight answer.

Questions

1.6K

14

Accepted Solution

Official Solution

No outdialing but texting works

I purchased a "new in box" AT&T locked Samsung Note 10+ 5G. I updated its software, set the APN for Consumer Cellular with a rep instructing me on phone, and phone only texts, mo outgoing or incoming calls. Checked the IMEI number which appears to be clean but something is blocking calls. I have

Questions

42

2

0

Accepted Solution

Official Solution

Cannot reach particular website when connected to AT&T Wi-Fi

Neither Laptop, phone, nor tablet can reach a specific website when they are connected to my AT&T Fiber network at home. This just started Thursday 2023-02-02.Observations:1. All three devices reach the site perfectly when taken to work, coffee shop, etc.2. Laptop and tablet reach site just fine

Questions

147

11

0

Accepted Solution

Official Solution

Closed

Internet Down & Keeps Dropping - Solutions & Tips from the AT&T Community

Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor

Questions

105.7K

32

0

Accepted Solution

Official Solution

BGW-320 No Port Forwarding

Hey all, Port forwarding does not seem to work at all with my BGW-320. My current setup is the BGW-320 hooked up to my dekstop PC via an ethernet cable at the moment. There are no other devices connect to my 'network.' Here are the steps I followed - Factory reset and restart - Navigated to Firewa

Questions

178

13

Accepted Solution

Official Solution

data problems in Mexico

I'm temporarily in Mexico for a few months. I was excited that AT&T in Mexico is now included in my US unlimited plan, and I kept my service with AT&T because of this. However, I find I often have very slow or no cellular data, even when it says it's connected to AT&T's network and has f

Questions

12.7K

40

Accepted Solution

Official Solution

DNS/DHCP Server and Cascading Router

Hello, This is a general discussion of my experience with DNS and DHCP with my own router and a question about cascading. I had been on the bonded pair 45Mbps internet with ATT for years, and I use a TP-Link with DDWRT software as my main network router for Ethernet and WiFi, using a LAN port o

Questions

926

2

0

Accepted Solution

Official Solution

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

350

4

0

Accepted Solution

Official Solution

Broadband failing to connect with ip passthrough

So I've spent the last 9ish hours trying to get my new router to work(TP-Link Archer AX32) to no avail. The gateway is connected to the ONT box and works fine on its own. It'll work for about 5-20 minutes after power cycling the gateway, after which the gateway's broadband light will just blink red.

Questions

345

2

0

Accepted Solution

Official Solution

Unable to sign in using MyAT&T app Care code: 600

For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s

Questions

2.7K

3

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

245

6

0

Accepted Solution

Official Solution

AT&T Prepaid Turbo Hotspot 2

I purchased my hotspot from Walmart yesterday, set it up online, had connection for roughly 12 or so hours give or take, and now I'm not getting any bars. I haven't changed location or anything, but it's still not connected to service. Why can't I use my hotspot anymore?

Questions

25

1

0

Not finding what you're looking for?