
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I recently got ATT Fiber installed [10 days ago] and I'll be working online for a while and then it just cuts out and I have to go to my available networks and manually connect. Rather frustrating. Can someone tell me why this is happening? It didn't happen with XFinity ! FYI - the wire is n
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I saw a few workers installing a fiber line next to a school and that school is only 3 or 4 blocks away from me and still, Fiber isn't available in my area for some reason! I'm thinking of switching to an actually good service where my crappy DSL wifi doesn't shut off every 10 minutes.
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
I have a magnavox dvd/vhs recorder. Since I've gotten uverse, I can no longer view the dvd player through my television since the uverse is connected to my tv which is an emerson. Is it possible to have the uverseconnected to my dvd player and the player to the tv? I mix being able to exercise to m
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I just purchased a new Samsung Galaxy Tab E Lite (Model SM-T113)for my son and, during initial set up, it will not stay connected to my AT&T Fiber 1000 internet connection through the AT&T Gateway (Model 5268AC). I returned to the store from where it was purchased, and we were able to get it to conn
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Neither Laptop, phone, nor tablet can reach a specific website when they are connected to my AT&T Fiber network at home. This just started Thursday 2023-02-02.Observations:1. All three devices reach the site perfectly when taken to work, coffee shop, etc.2. Laptop and tablet reach site just fine
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
I have been out of the AT&T service area for the past 13 months. I moved back, and would like to start a U-Verse U-300 service again. I ONLY have very unstable DSL in this area, but the cable system worked very well in the past. However, the AT&T website emphasis is apparently on streaming
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Hello, I hope you are doing good. My name is Dhyanesh Babu KAMINENI. I am an International Student in one of the reputed colleges in Pittsburgh. I am using Lyca mobile now and would like to switch to AT&T. I am aware of the plans in AT&T and is looking for only one li
Questions
•
Plans & Features
Accepted Solution
Official Solution
Hello, This is a general discussion of my experience with DNS and DHCP with my own router and a question about cascading. I had been on the bonded pair 45Mbps internet with ATT for years, and I use a TP-Link with DDWRT software as my main network router for Ethernet and WiFi, using a LAN port o
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have my gateway in the basement because it allows me to connect to 4 different ports on different floors of my home office via existing Ethernet. However, the wireless coverage is not good on the main and upper floors, even though I have connected ATT Wifi extenders (one on main floor, one on uppe
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I am traveling at a major city in China. My ATT prepaid is on the ESIM of my iPhone. I bought the international travel add-on but no signal here. The Custome Service media platforms are not accessible in China, which I don't blame ATT, and the service phone 408-962-1025 is also out of reach because
Questions
•
Plans & Features
Accepted Solution
Official Solution
For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s
Questions
•
Online Account Access
Accepted Solution
Official Solution
My 7TPro McLaren just stopped being able to make and receive calls as of yesterday. Anyone know how to fix it? Support keeps transferring me around, and I never get a straight answer.
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I'm temporarily in Mexico for a few months. I was excited that AT&T in Mexico is now included in my US unlimited plan, and I kept my service with AT&T because of this. However, I find I often have very slow or no cellular data, even when it says it's connected to AT&T's network and has f
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hello, Unfortunately, this is my SECOND post I've made due to my girlfriend's and mine Internet. Last one was about 2 or 3 months ago. Regarding the same issue of not having reliable/stable Internet. We're on the Uverse 18/Mbs plan. We got it originally to replace Comcast as they screwed up our
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Since having ATT Fiber installed three months ago I have experienced occasional lag spikes causing disconnects during online gaming. These spikes occur about every 10-20 minutes and tend to last a couple seconds. Has anyone else experienced this issue, and is there anything that can be done to solve
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some
Questions
•
Samsung
Accepted Solution
Official Solution
hello. I am from Russia, and in Russia, I bought an iPhone 14 phone, when I came to the operator, I could not connect esim, the phone is tied to the at & t operator, how to unlock the phone, please tell me. wrote through a translator. Sorry.
Questions
•
Apple
Accepted Solution
Official Solution
World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou
Questions
•
Tones, Games, Videos, More...
Accepted Solution
Official Solution
Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h
Questions
•
Phones, Tablets & Devices