I'm moving into an area where, according to both the availability tool on the website and the customer service line, Internet 18 is the only service that is available. As a result, I have a few of questions that the customer service rep I talked and the rep at the retail store was unable to answer:

I got a note 10 plus as a gift and same is lock Would like for same to be unlocked So that i will be able to use same

I have a ZTE k88 from att&t I'm un saudi Arabia and mi sim card is STC Ir reconize the sim and carrier, i can send sms but everytime that i try yo call don't allow me to do ir. And i can't receive calls either. Why?

My new Galaxy Watch 5 will not synch with my Z-FOld 3 phone. The error mesasge is: NumberSynch has encountered a problem. We're sorry for the inconvenience. Code: SD-SDK-400 None of the technical support representatives know what to do. I have been on the line with AT&T for 4 days. Has anyo

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

I always buy factory unlocked phones for use on GSM networks since I travel and plan to travel outside of the US. And I always select phones which are unique and unpopular. Anyways, I was informed, in the summer of 2021, that my phone would no longer work on the AT&T network because of compa

Hi, my ZTE Velocity is no longer updating the data amount although it is still allowing my devices to access the internet fairly well. I took it to an ATT store where they reset it and now I can no longer give it a new name and a different password.  Is ATT considering this device obsolete now

I've had the white M-cell 3g for about 2 1/2 years without a problem, until I upgraded to the iphone 6. I have been obsessively scouring the internet like it's my job for the solution to no avail. So far I've tried: 1. Disconnecting wifi / mcell, turning off phone2. Resetting mcell3. toggling airpla

Hi Guys, It's probably been asked about before. I have an SMB firewall in home (a Zywall USG Flex 200) and would strongly prefer not to have to use the ATT router/wireless if at all possible. My firewall has an SFP+ and I can get whatever transceiver I need for the provider's connection. I'm plenty

Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w

I scheduled an installer to come out and hook up new AT&T fiber optic 1G internet. I do not have a previous fiber install, so he would have had to lay the outside wire on the grass, and have someone bury it later.  that part was ok. Inside the house, however, he told me the modem can only

I have applied for the lifeline benefit and Been approved. But I’m not sure where I’m at in the process. When I called, I was told I would wait for a message to continue. While on the phone, the gentleman told me that the lifeline and ACP were both one program together and that’s not true as I’ve do

Hello I have a 5268AC router and am currently on a 100MBPS plan. I am getting nice fast speeds of 5-35mbps.    I have tried rebooting it. Consisting of unplug for 1 minute plug back in. Have done this twice within 2 weeks.  Also I have tried going to less congested channel

Hello I use a cloud based software that requires I connect to a specific server. But when I try to connect I get an "unable to connect to server" message. I am not having any other online problems and I've already tried restarting my gateway and rebooting my computer and trying different browsers

I have an AT&T provided device. It's been a workhorse.  However recently when I use a VPN for work I am starting to see some instability in the connection during the day.   Work has confirmed there is no problem with our VPN portal and that everything is green on their end for m

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Hi, Im on my second modem in 3 months. My new modem is a pace 5031nv. I cant seem to enter it using 192.168.1.254. The diagnostics reads it is online but wont connect to this IP addy. Any ideas or help? Thank you.

I am an AT&T wireless prepaid customer. I am in Belgium. I purchased the International Roaming Add-on. Payment was successful. My phone seems to match requirements: Sim card no., frequency (1800). When I scan for network connections, 6 appear onscreen. But I cannot connect to any of them. And of

I have been a Fiber customer ever since the pandemic began, but this problem started very recently. I haven't been able to access the Chinese social network (Weibo) normally for more than 2 weeks. Most of the time, if I try to open any video in the app (Weibo International), the video would not open

The database shows fiber isnt available in my area. The fiber cables start at my property through easement. The cables cross my street to service new construction. How would I go about it procedurally to get fiber to my house? If I cant then is this a violation of easement due to the fact I dont h