This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr

I've been experiencing horrible reception around my neighborhood (55044) lately.  My download speeds have been around 0.15mbps download, and I have been dropping calls.  I have lived in this same house for several years with AT&T and have not had any issues whatsoever until recently.  I've reported

I just started service on 5 devices 4 cellphones and a watch I noticed my bill for 2 days August 27-29 was $506 and then from aug 29 to sept 28 I was charged an additional $567 right now my bill is sitting at $925 I was charged 4 activation fees when they were supposed to be waived due to union memb

Hi There,   I would like to lodge a complaint in the most public place I can, this forum.    My u-verse internet product was mean to arrive on 1/15. However, the agents in charge of this process put in the wrong address. The product was then sent out again, and was meant to arrive today 1/23. Howeve

So I am very disappointed with how my service call was handled. I scheduled an appointment 9:00-11:00 am 03/24 Saturday so I would not miss work. I waited till 12:00 before contacting someone through they online chat and was told tech is working on lines outside and should be here soon. At 1:30pm so

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

I was without service from Dec 18-Jan 13. The techs replaced the street switching box and did not connect my home. No Internet, phone, and cable for 26 days. I got a $40 discount and paid $184 for a service that I did not have. Customer service said that was the best they could do. It did not matter

My ordeal started with signing up with Att on July 24. The customer service rep quoted me rate of 63$ for u200 package with 18mbps of internet. From that day to today I have never seen that rate on any of my bills. Calls to Att take an average of an hour of wait and then someone comes along and disc

Purchased IPhone6 October 29, 2014 with insurance from AT&T rep. (Have a receipt to prove phone and insurance purchase) Sales person stated we would receive the phone by mail to our address within 3 business days. We finally received the phone in late December 2014. We were told by the salesperson t

Dear AT&T- After speaking to 2 different service representatives who need to be informed of what is happening at your company so they can help me, my stepmom finally found what's wrong. For the past 2-3 months I've been able to watch HBO online through a sub account created for me through my parents

We have had ATT for a very long time.  We upgrade regularly even if we pay to get out of a NEXT plan to do so sometimes.  Apparently this means nothing to ATT.We upgraded two of our phones in April.  The first phone was pushed an updated 3 weeks later and was rendered totally useless.  I had to wait

I just moved my daughter's line to my account and was charged an activation fee. Get this... The line was already activated. I have been with AT&T for more than 15 years and have been complaining about tactics such as this and the complete lack of customer service. This is just giving notice that to

(If anything is misspelled it is because I'am very upset).........I have been with AT&T for several years. In fact before it became AT&T it was cingular wireless and  I was with them. Although I've been under(paying) my sibling's contract for a good while(about 4 years before opening my own) I didn'

I reached out to AT&T about a month and a half back didn’t receive a response so upon not receiving a response I had gotten to the store to inquire about the information I was seeking upon reaching the store the manager had originally approached me was very rude from the beginning I sat down and con

On May 1, 2015 I was in Reno, an 80 mile trip from home. I stopped in to the AT&T Corporate Store on Kietze Ave. just to ask questions, and ended up walking out with a new contract, iPhone and LG tablet. I was planning on upgrading, just not that day. I asked my questions (primarily regarding periph

My husband was driving on the free way and a AT&T van was driving in front of him going on the 168 ramp going east and something flew from the AT&T van and cracked my windshields! My husband honked at him to pull over tried going to the side to get the guy to stop but he just kept on driving! I need

I am wanting to make a formal complaint against 2 employees that work at the ATT STORE 5521 Greenville Ave #101 Dallas TX 75206.  I have been on chat and phone calls with different people with ATT, this the  3rd full day   I have a person’s name, Shantell *****, who is possibly a regional manager, a

I upgraded from Internet 24 to internet 25 while I was offered a promotional value online. I talked to couple of customer service team members and they gave me confirmation numbers and details confirming the order is completed with the discount. I got the details as below and said it will be applied

I made a payment arrangement to pay $191 on 11/11/2017, and I paid it early on 11/09/2017. For some reason, your company attempted to deduct $140 from my checking account several times, however the payment was not successful. I DID NOT AUTHORIZE THE PAYMENT OF $140 FROM MY CHECKING ACCOUNT ON 11/11/

I got sold a DirecTV package that was cable and Internet that couldn’t meet its commitment and criteria for what I signed up for. I canceled the service and was charged for early termination fees. I canceled right away once all the techs came out to my home on multiple occasions to see if they could