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Sending Notice to AT&T after 15 years of service

I just moved my daughter's line to my account and was charged an activation fee. Get this... The line was already activated. I have been with AT&T for more than 15 years and have been complaining about tactics such as this and the complete lack of customer service. This is just giving notice that to

Questions

 • Wireless Billing

96

2

0

0

Uverse sub account problem

Dear AT&T- After speaking to 2 different service representatives who need to be informed of what is happening at your company so they can help me, my stepmom finally found what's wrong. For the past 2-3 months I've been able to watch HBO online through a sub account created for me through my parents

Questions

 • U-verse TV Account

606

2

0

0

Complaints, customer service, store

We have had ATT for a very long time.  We upgrade regularly even if we pay to get out of a NEXT plan to do so sometimes.  Apparently this means nothing to ATT.We upgraded two of our phones in April.  The first phone was pushed an updated 3 weeks later and was rendered totally useless.  I had to wait

Questions

 • Wireless Account

554

7

0

0

File a complaint against att at bbb.org & fcc.gov

I made a payment arrangement to pay $191 on 11/11/2017, and I paid it early on 11/09/2017. For some reason, your company attempted to deduct $140 from my checking account several times, however the payment was not successful. I DID NOT AUTHORIZE THE PAYMENT OF $140 FROM MY CHECKING ACCOUNT ON 11/11/

Questions

 • U-verse TV Account

217

1

0

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Terrible experience with UVERSE customer service.

My ordeal started with signing up with Att on July 24. The customer service rep quoted me rate of 63$ for u200 package with 18mbps of internet. From that day to today I have never seen that rate on any of my bills. Calls to Att take an average of an hour of wait and then someone comes along and disc

Questions

 • U-verse TV Account

1.8K

16

0

0

Bait and Switch!

On May 1, 2015 I was in Reno, an 80 mile trip from home. I stopped in to the AT&T Corporate Store on Kietze Ave. just to ask questions, and ended up walking out with a new contract, iPhone and LG tablet. I was planning on upgrading, just not that day. I asked my questions (primarily regarding periph

Questions

 • Wireless Account

268

3

0

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How to follow up on a complaint

I reached out to AT&T about a month and a half back didn’t receive a response so upon not receiving a response I had gotten to the store to inquire about the information I was seeking upon reaching the store the manager had originally approached me was very rude from the beginning I sat down and con

Questions

 • Wireless Account

52

0

0

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AT&T Van Driver Complaint!

My husband was driving on the free way and a AT&T van was driving in front of him going on the 168 ramp going east and something flew from the AT&T van and cracked my windshields! My husband honked at him to pull over tried going to the side to get the guy to stop but he just kept on driving! I need

Questions

 • Wireless Account

170

1

0

0

Complaints Horrible Service for upgrading current internet speed

So I am very disappointed with how my service call was handled. I scheduled an appointment 9:00-11:00 am 03/24 Saturday so I would not miss work. I waited till 12:00 before contacting someone through they online chat and was told tech is working on lines outside and should be here soon. At 1:30pm so

Questions

 • AT&T Internet Installation

199

7

0

0

Customer service complaint against store employees

I am wanting to make a formal complaint against 2 employees that work at the ATT STORE 5521 Greenville Ave #101 Dallas TX 75206.  I have been on chat and phone calls with different people with ATT, this the  3rd full day   I have a person’s name, Shantell *****, who is possibly a regional manager, a

Questions

 • Wireless Account

247

2

0

0

Internet Service upgrade - Horrible service from customer care team

I upgraded from Internet 24 to internet 25 while I was offered a promotional value online. I talked to couple of customer service team members and they gave me confirmation numbers and details confirming the order is completed with the discount. I got the details as below and said it will be applied

Questions

 • AT&T Internet Plans

181

0

0

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So I am kinda new and confused

I just started service on 5 devices 4 cellphones and a watch I noticed my bill for 2 days August 27-29 was $506 and then from aug 29 to sept 28 I was charged an additional $567 right now my bill is sitting at $925 I was charged 4 activation fees when they were supposed to be waived due to union memb

Questions

 • Wireless Billing

165

1

0

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ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1K

16

0

0

Why is everything so difficult with your company!

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

Questions

 • Wireless Billing

619

5

0

0

Complaint Acct. ****

Hi There,   I would like to lodge a complaint in the most public place I can, this forum.    My u-verse internet product was mean to arrive on 1/15. However, the agents in charge of this process put in the wrong address. The product was then sent out again, and was meant to arrive today 1/23. Howeve

Questions

 • U-verse TV Account

377

1

0

0

Why I will no longer recommend AT&T to ANYONE,EVER!

(If anything is misspelled it is because I'am very upset).........I have been with AT&T for several years. In fact before it became AT&T it was cingular wireless and  I was with them. Although I've been under(paying) my sibling's contract for a good while(about 4 years before opening my own) I didn'

Questions

 • Wireless Account

561

4

0

0

AT&T-DirecTV-Uverse Complaint

I got sold a DirecTV package that was cable and Internet that couldn’t meet its commitment and criteria for what I signed up for. I canceled the service and was charged for early termination fees. I canceled right away once all the techs came out to my home on multiple occasions to see if they could

Questions

 • U-verse TV Account

138

1

0

0

Why is AT&T Customer Service a joke????

I was without service from Dec 18-Jan 13. The techs replaced the street switching box and did not connect my home. No Internet, phone, and cable for 26 days. I got a $40 discount and paid $184 for a service that I did not have. Customer service said that was the best they could do. It did not matter

Questions

 • U-verse TV Account

473

2

0

0

AT&T not honoring price quote on AT&T insurance

Purchased IPhone6 October 29, 2014 with insurance from AT&T rep. (Have a receipt to prove phone and insurance purchase) Sales person stated we would receive the phone by mail to our address within 3 business days. We finally received the phone in late December 2014. We were told by the salesperson t

Questions

 • Wireless Account

679

6

0

0

Accepted Solution

Official Solution

Has anyone had success with filing a FCC complaint against ATT Uverse???

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr

Questions

 • U-verse TV Account

6.4K

18

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