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Fiber burial operator destroys yard.
I live in a new housing development with new sod and grass seed so when I got a text message on July 13th saying that AT&T is coming out to bury my new fiber I figured they'd "be gentle" as the neighbors have had no problems with their cable getting buried. I come home from work to see th
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• Community lounge
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Stop HBO MAX texts.
I'm apart of a family group plan for At&t. I am not the sole account holder. I do not have the account ID or password. Nor do I want it. I already have HBO Max. I've gotten one text a day for 2 weeks offering me an HBO Max subscription. I don't want it. I text "OFF" "STOP" "I DON'T WANT IT" "PLE
Questions
• Watching HBO Max
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Replace my router
My network dont work that good and its really slow. And I need a new router please if someone can come out and bring me one ill will be happy thank u
Questions
• AT&T Fiber Ordering
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I Am Unable to Redeem My Prepaid Card
I have tried several times, through several different means. The Prepaid website will not allow me to sign in and I am becoming incredibly frustrated and upset by this process.
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• Plans & Features
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How do I separate or filter Post Malone?
How do I separate or filter him out of my "experience" he is mean. Keeps ransomwaring me for gift cards.
Questions
• Community lounge
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Terrible Customer Service - Trade In
Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my
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• Phone & Device Upgrades
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Why can't I watch HBO Max on my tv?
Why can't I watch HBO Max on my tv? I get it on my cell phone just fine. But I can't stream it on either of my tv's.
Questions
• Watching HBO Max
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Cell service horrible in and around Jefferson City Missouri
Working here on business for the past 5 weeks. Have roughly another 5 to 10 weeks to go. My cell service is constantly dropping or saying no service. I don't have this issue in FL. Inhave never had such horrible connectivity before. Even through hurricanes I had better service. What is going on wit
Questions
• Network Coverage
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My phone sends out text using my number that I didn't send
Serveral times my phone has sent text using my number I didn't send including to my contacts. How can I stop it? Alot of time it's spam like text
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• More AT&T PREPAID Discussions
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Reward Cards - Consumer Compliant
I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei
Questions
• Wireless Account
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Stolen rewards card
Has anyone else had their $150 rewards stolen and used the very next day after it was issued? Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e
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• AT&T Fiber Account
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HBO max
I’ve been having this ongoing issue with my HBO Max, which is included w my cell phone plan. Every time I try to sign in, I get a message that reads “Can’t verify subscription”. I’ve talked to numerous customer support people, and no one seems to know what to do. Please help
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• Watching HBO Max
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Returning Equipment During COVID
I went to UPS and they refused to take my equipment because of new COVID protocols. They said to tell AT&T that they are only willing to take equipment if you provide a box and return label for me to use to package the equipment before I drop it off. Please help! We ended our service on 5/25 and do
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• AT&T Internet Equipment
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Constant pauses while on WiFi
I recently had the 1GB internet service installed. I have an office in the back of my house that has a hardwired connection. My problem is with the WiFi coming off of the Fiber modem. The speeds test just fine. The problem is there are constant pauses on all WiFi devices. Web pages pauses up to
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• AT&T Fiber Equipment
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question about bills
We suspended our AT&T account in early January, but we're still getting bills, with no explanation about what the bill is for. Today I tried to call the regular number (800-288-2020) to inquire about this, but couldn't get through the automated phone setup. I was told I had to pay $7 for an all
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• AT&T Internet Account
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Need help finding an ATT person to resync my email ID for bellsouth.net
Months ago I finally talked to someone at ATT who knew how to fix my problem. I can log on to my email on a web browser via currently.com which goes to mail.yahoo.com. I can see my email in the preview pane but when I select an email it won't load. I get the swirly blue circle. This hap
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• AT&T Internet Security
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Complaint against Store Employee
What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?
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• Apple
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The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):
Hi All, I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the F
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• AT&T Internet Installation
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Has anyone had success with filing a FCC complaint against ATT Uverse???
This is my first time trying to file a complaint for anything. I have been an AT&T customer over 20 years and Uverse 5 years. I am livid due to how I have been treated by AT&T. A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr
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• U-verse TV Account
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Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!
Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho
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• AT&T Mail Login & Security