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Trying to get call logs from 4 months ago

I have been calling AT&T for the past month trying to get my call log for one of the lines on my account for all of December. I was in an accident and my car insurance needs the call log for all of December 2021. First time I requested it from AT&T I was charged $5 and was told it would be s

Questions

 • Wireless Account

67

2

0

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Damaged Boxes in Community

Good morning, I am the Administrative Assistant for an HOA located in Denton County, Frisco TX. We have several damaged boxes in the community that have AT&T on them as well as "Telecommunications Signature Series Broadband". We need information on if these boxes are even functioning as there ar

Questions

 • AT&T Internet Equipment

270

2

0

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damage to property

I had an installer out to my new house on 11/2/20. He was trying to hook up my mounted TV above the fireplace when he stepped off of the granite hearth ,he broke the corner off. Oh, and he was not able to connect the HDMI cable (he swore it was on back of the TV where he coudn't get access...it wasn

Questions

 • U-verse TV Account

142

1

0

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Uverse doesn't work in a room

On average I am having to reboot my STBs once a week. Imagine having to walk up and down 3 flights of stairs about 20 times constantly rebooting/unplugging/pressing WPS button. The instructions displayed on screen are garbage. In additional to holding the power button for 10 seconds, have also tr

Questions

 • U-verse TV Equipment

142

1

0

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At&t prepaid hotspot for ACP approved famies

After jumping through hoops for over a week on the National Verifier Website my family was approved for the ACP benefit. I followed the instructions on At&t's website and submitted my application with all info exactly as was listed on the Federal website. I got a notification that my application

Questions

 • More AT&T PREPAID Discussions

215

2

0

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How can I exchange my defective device?

I traded in an iPhone 10 for my daughter and got and iPhone 12 Pro Max. BEFORE leaving the store on August 27, 2021, the iPhone overheated and the temperature error came up on the phone - this was within 30 minutes of purchase right out of the package and haven’t left the store.  They refused

Questions

 • Apple

135

5

0

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Backyard Property Damage obtained a Reference # and no return call

Customer Service, On Friday, July 8th there were service team in my back yard. I was not home and was not informed--I saw the workers from my camera later that day & checked with my neighbor and told that was AT&T installing lines.   1.  I am not an AT&T customer and

Questions

 • AT&T Fiber Installation

75

3

0

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Closed

Better plan available - At&t keeps me paying more?

Currently I have a $60 prepaid plan with 8GB and roll-over data, also with calls and data roaming in Mexico and Canada. When I went to my account today, I noticed there is a similar, almost word for word plan available for $50 (the difference in wording does not make a difference in service as it lo

Questions

 • Wireless Billing

454

8

0

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Calling

I cannot make or receive any phone calls since yesterday 7/25 1pm. Crosby MN 56441 Texting doesn't work either. Mobile network state says disconnected. Network unknown. Tried all the troubleshoots and still won't work. I use this phone for work please help. LgV60thinQ

Questions

 • Android

43

1

0

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Unable to use india sim cards

I bought a Lg velvet mobile from amazon.ae. now, i moved to india. I'm unable to use this mobile to making calls. help me to use india sim cards

Questions

 • Other Phones & Devices

22

1

0

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AT&T Thanks App

As I follow the instructions to get this app I receive a error message that it’s not available in my region or country. I am in Astoria, OR USA! I am following the link provided by AT&T provides when you text 8758 : MYATT to get a link: Your benefits are waiting! Click the link and install th

Questions

 • Account Features

361

2

0

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Replace my router

My network dont work that good and its really slow. And I need a new router please if someone can come out and bring me one ill will be happy thank u

Questions

 • AT&T Fiber Ordering

753

9

0

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question about bills

We suspended our AT&T account in early January, but we're still getting bills, with no explanation about what the bill is for. Today I tried to call the regular number (800-288-2020) to inquire about this, but couldn't get through the automated phone setup. I was told I had to pay $7 for an all

Questions

 • AT&T Internet Account

64

2

0

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How do I separate or filter Post Malone?

How do I separate or filter him out of my "experience" he is mean. Keeps ransomwaring me for gift cards.

Questions

 • Community lounge

38

4

0

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Private Property

Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.

Questions

 • AT&T Internet Installation

48

2

0

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Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?

Questions

 • Apple

160

4

0

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Need help finding an ATT person to resync my email ID for bellsouth.net

Months ago I finally talked to someone at ATT who knew how to fix my problem. I can log on to my email on a web browser via currently.com which goes to mail.yahoo.com. I can see my email in the preview pane but when I select an email it won't load.  I get the swirly blue circle.  This hap

Questions

 • AT&T Internet Security

101

3

0

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I Am Unable to Redeem My Prepaid Card

I have tried several times, through several different means. The Prepaid website will not allow me to sign in and I am becoming incredibly frustrated and upset by this process.

Questions

 • Plans & Features

78

3

0

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on demand not updating

The On Demand has NOT updated Days of our Lives since JUNE 25th!!! This is an AT&T problem.  My friends with AT&T don't have it either.  My friends with Comcast DO have it!  I have reported this problem but nothing is being done about it!!  

Questions

 • Watching U-verse TV

360

7

0

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Stop HBO MAX texts.

I'm apart of a family group plan for At&t. I am not the sole account holder. I do not have the account ID or password. Nor do I want it. I already have HBO Max. I've gotten one text a day for 2 weeks offering me an HBO Max subscription. I don't want it. I text "OFF" "STOP" "I DON'T WANT IT" "PLE

Questions

 • Watching HBO Max

374

4

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