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Rude and argumentative service contractor

On August 4th @ 11:25 am we encountered an AT&T service contractor (Alabama tag 47 x2 606B; vehicle ID 2011655-217; US DOT 333636) and asked him to please move his vehicle and trailer out of our stone gutters, as they break under the weight of vehicles and are subsequently expensive to repair.

Questions

 • AT&T Phone Installation

22

10

0

AT&T Coverage (Edited per community guidelines)

I just switched to at&t to join my wife’s plan. I had an iPhone 7 plus with straight talk and had no problems with the service and coverage except for traveling to Mexico. I upgraded to the iPhone X max and at&t thinking everything would work a lot faster but my social media takes forever to load. V

Questions

 • Network Coverage

21

2

HOLE in my yard !!

I was out of the country and for my surprise, there is a BIG HOLE in my yard made by ATT. I want someone to contact me and present a plan about how ATT is planning to fix that, restoring my lawn as it was previously. I am not an ATT customer and now I am far to be one.

Questions

 • AT&T Fiber Installation

29

4

0

So disappointed

I’ve been a customer for 13 years, got my parents, sister, and 3 friends to go att. And now I have had so many issues with my service that I am so embarrassed to have ever recommended att. I’ve lost service at least a dozen times in the past year. I’m on my 4th dvr/cable box. Cust

Questions

 • U-verse TV Account

36

3

0

Home service customer wanting to add cell service to my account. After the poor customer service I may cancel it all…

Called in today for pricing information thinking of adding my cell service to At&t. I had already attempted to do it through the “my At&t” app, but it wouldn’t giving me pricing for 2 lines; so calling in I was already aware of about where the price would be for 1 line. I sat on hold for 2

Questions

 • Wireless Account

18

5

0

You could not possibly have worse customer service

I called customer support months ago when a promotional rate on my internet ended. I was not expecting to renew that rate, but wanted to drop from the 1000 Mbps tier to the 300 or 500 tier to save a little on my monthly charge. The clearly outsourced rep told me that it was not possible for the rep

Questions

 • AT&T Fiber Account

32

2

Issues with Returning a Device and being charged for 8 months. Next steps?

I purchased a phone online with AT&T at the end of September and immediately returned it because it was too large (11 pro max). I tried to return it at the store for 2 hours and the manager could not process the return so I called customer service and finally was sent a return label. I mailed the p

Questions

 • Wireless Billing

24

1

0

Requesting Fiber to Modernize Rural America

Hello, World! I would like to request fiber optic internet service in my area which is rural. 95693. My landlord is looking into it as well and filled out the request form. We have multiple households at our address so looking at the number of properties in the area is not an accurate dep

Questions

 • AT&T Fiber Installation

28

3

0

Tower needs camouflage

There is a tower near us that sticks out like a sore thumb. It needs to be concealed to look like the trees around it.  How can we get this to happen?

Questions

 • Network Coverage

7

0

0

Mobile Ethernet Connection

I see so many videos on youtube where people are connecting their Mobile Samsung S8, S10 even a S4(Rooted) devices to their LAN/WAN via ethernet. Of course there is a RJ45 to USB adapter and of course to a USB to Type C adapter but it works. *Why is it that My AT&T Galaxy S8 phone on the AT&a

Questions

 • AT&T Internet Features

15

2

0

Customer Service & Promises made over the phone

This company has really lowered its standard on providing customer service. I have talked to a minimum of 6 reps in the past month. I've been lied to on several occasions about the cost of the services and the promotion I would be given if I kept my service with AT&T. It's really sad.

Questions

 • Wireless Account

12

2

0

AT&T MOBILE SERVICE PRICING FRAUD

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

Questions

 • Account Features

24

6

0

Fraudulent company that doesn’t follow regulatory regulations

Stay far far away from this corrupt company. They refuse to assist with fraudulent activity on the account, suspend the line, expect you to pay for the fraudulent line, then charge you for the full amount month after month even after the account is suspended.

Questions

 • Wireless Billing

21

1

0

Newly constructed home trying to set up fiber

We just moved into our newly constructed home this week. Our builder told us we have fiber cables ran and that AT&T would be a provider. I call AT&T to get my service transferred and they then tell me that they do not service my area. Which doesn’t make sense because we went out and found th

Questions

 • AT&T Fiber Ordering

20

3

0

Trade In Packaging Materials - A tale of disappointing customer service

After multiple attempts I just cannot get the necessary packaging materials sent to me so I can ship back my trade in. This has been going on since my first request for materials 31 business days ago. I have contacted customer service multiple times where they have told me: Expect packaging m

Questions

 • Other Phones & Devices

13

2

0

Installer broke my irrigation line and I'm not even a customer.

I am not an ATT customer and had the installer break my irrigation line. When I called ATT to report it. I received a number that att now said they cannot recognize and Sedgewick will not call back. I need to shut down my irrigation system and cannot do so until this line is repaired. My (Edited per

Questions

 • U-verse TV Equipment

25

2

0

The worst cellular provider. Definitely could care less about there customers

At@t has screwed and toyed with me more so than any other company. Between being hung up on, mis information, etc.. All I want is my money back . I went into a AT@T store located in Mesa, Az and set up a new prepaid line of service. I brought my Samsung Z Flip with me and activated it . Life was gre

Questions

 • More AT&T PREPAID Discussions

30

4

0

New cable pole

AT&T installed a brand new pole, next to the old pole over a year ago. Since then, we have all been repeatedly calling to get the lines moved. There are so many lines that are unused currently connected, and when the pole was placed it pushed all the existing lines hanging back. We have a MESS o

Questions

 • AT&T Internet Installation

10

2

0

error for snet.net address: "Failed to process account credentials"

As of 3/25/21 I can no longer "send as" my snet.net address in gmail. I have been able to send as my snet.net address in gmail for years and have not changed my password and my account settings are correct. Gmail tries to send those emails for 48 hrs and notifies me of the delay and then failure, sa

Questions

 • AT&T Internet Email & Security

18

7

0

AT&T Bait and Switch on Upgrade

Has anyone else experienced the old 'Bait and Switch' fraud that AT&T pulls when you accept a Trade In offer ?? I accepted one to trade in an older phone for a Samsung back in August 2020. After calling monthly and verifying the offer and the trade in, they did agree that had received the phone

Questions

 • Wireless Billing

52

4

0

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