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CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

 • AT&T Mail Login & Security

131

1

0

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Official Solution

How do I get rid of useless apps I don't use but are stuck on my phone

My phone has been having storage issues lately and I'm trying do free up some storage and there are all these useless apps I don't use like the direct TV app or Facebook that take up a total collective of 7.4 GB of storage out of 16 GB that comes pre installed on the phone I can't Un install them h

Questions

 • Android

233

3

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • AT&T Fiber Installation

273

6

0

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Too expensive

Att is charging too much for cell phone n monthly bill on my Samsung Ultra Note 20. Cost more than my car insurance. Unlimited plan 1 cell costing 177.00 wayyy tooo much!

Questions

 • Wireless Billing

1.2K

7

0

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Official Solution

Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

 • More AT&T PREPAID Discussions

205

5

Accepted Solution

Official Solution

3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to

Questions

 • AT&T Phone Equipment

981

24

0

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Closed

My at&t prepaid account disconnected today but I just added money this sunday

My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help. 

Questions

 • Wireless Account

11.4K

257

Accepted Solution

Official Solution

Transfer phone number of suspended phone to replacement phone

I suspended my stolen AT&T phone as advised. The messaging did not say that I had to leave it active to transfer the phone number to a new device.  I got a replacement phone and sim card through Asurion (which further disables old phone).  I attempted the activation process and it fai

Questions

 • Apple

496

3

0

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SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

Questions

 • Wireless Account

571

6

0

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Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

 • AT&T Fiber Installation

3.8K

3

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Return Policy

Yeah let me say this about yall return policy, how come it states that if a phone be bought by phone from AT&T, it can be return to any AT&T retail store during the return and exchange period, as I went to 2 AT&T retail stores yesterday to try and return that phone and no luck in either

Questions

 • Android

915

11

0

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Official Solution

Apple watch 7 won’t connect to cellular

Got my Apple watch two days ago in At&t store, I have a 13pro, they couldn’t get it to connect in store, told me to take it home and try in a few hours, spent two hours on phone with customer service they couldn’t help me went back to the store next day and after them trying everything got sent

Questions

 • Apple

5.8K

9

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Closed

DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • Watching U-verse TV

11K

122

Accepted Solution

Official Solution

Yard Destroyed

To whom it may concern last week when your service crew was doing work at pole # 2081 U, on Honey Creek Rd Sw in Conyers Ga have destroyed my yard. I put a healthy amount of money and time on my yard and is completely trashed! Someone please reach out to me for pictures and a resolution on how we ca

Questions

 • Community lounge

118

3

0

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My Vehicle Sustained Several Hundred in Damages….

And I was told by a city clerk in the claims department that that specific area was and is used by AT&T and that I would need to contact AT&T directly. How do I open up a claim for damages to my vehicle?

Questions

 • Community lounge

86

6

0

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How do I separate or filter Post Malone?

How do I separate or filter him out of my "experience" he is mean. Keeps ransomwaring me for gift cards.

Questions

 • Community lounge

53

4

0

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Sprinkler damage due to installation at neighbor's house

The installation crew had to dig a huge hole in my yard to receive the cable underground from across the street. In doing so, they damaged by sprinkler system which I cannot use until this is fixed.

Questions

 • AT&T Fiber Installation

59

1

0

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Official Solution

Issue with my Billing & Refund

Some how or another when I put money on my account and went online to renew my service it charged me twice and I thought the lady I talked to said they was gonna refund me my money and it’s still not showing up on my account why??

Questions

 • Account & Usage

44

3

0

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Official Solution

Backyard Property Damage obtained a Reference # and no return call

Customer Service, On Friday, July 8th there were service team in my back yard. I was not home and was not informed--I saw the workers from my camera later that day & checked with my neighbor and told that was AT&T installing lines.   1.  I am not an AT&T customer and

Questions

 • AT&T Fiber Installation

86

3

0

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Official Solution

Returning Equipment During COVID

I went to UPS and they refused to take my equipment because of new COVID protocols. They said to tell AT&T that they are only willing to take equipment if you provide a box and return label for me to use to package the equipment before I drop it off. Please help! We ended our service on 5/25 and do

Questions

 • AT&T Internet Equipment

253

1

0

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