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AT&T Fiber Internet service

We live on Park Village St in the south land park neighborhood of Sacramento. The available AT&T Internet service is very limited and poor at best.  AT&T Fiber service is reported as not available at my address but AT&T claims that the 95822 zip code has 100% coverage.  Oddly

Questions

 • AT&T Fiber Installation

37

4

0

Refilled balance with $30 mo plan - money is gone

I switched back to the $30 plan & refilled our account with the right amount. I even verified with the agent that the account shows its on the $30 plan & they assured me that it was. Now all the sudden my daughter can't use the phone cuz it says balance low & the $33 that was on the acco

Questions

 • Account & Usage

13

1

0

Cingular Wireless Destruction

Why did AT&T Buy out Cingular Wireless which had the Best Wireless Service in the Country, Only to Tear it up and continue to provide customers with it's standard service (Which just happens to be worse than Verizon)???

Questions

 • Network Coverage

26

2

0

User ID = Wireless Number Ported-Out

Soooo, ported out a phone number and AT&T locked me out of my existing account. My User ID was the number that was ported. Don't see how the port would matter to a User ID, but apparently it does at AT&T. I clicked Forgot User ID and got an email that just referred me back to my existing

Questions

 • Online Account Access

28

10

0

Wireless BS

My boyfriend ended up getting reeled in by one of those AT&T reps at the targets/Walmart that try to get you to switch. 😒 Anyways, we ended up talking to this lady she was okay at first. We got the phones sent to us and we decided we didn’t want to switch so we were going to return the phones.

Questions

 • Wireless Billing

27

6

0

No Rebate for new internet service

In April, I called and ordered AT&T internet for my new apartment. I was told if I signed up I would get a $100 Visa card in the mail after 60 days of paid service.  I still haven't received my rebate, and have chatted with three reps online only to be told they don't show a rebate for my

Questions

 • AT&T Internet Account

9

1

0

ATT has been charging my credit card wrongly

Hello Guys, You all must know what one has to go through when you deal with company like ATT This is not only insane but illogical and it is making me really upset. So if I don't get any resolution soon I may have to take a legal course. My story is simple- went to ATT kios,  signed u

Questions

 • Wireless Account

35

4

0

Wrong unlock code

I've been an ATT customer for 7 years. I purchased my last phone on a 2 yr installment plan & paid it off. This past January I purchased a Motorola one 5g, also on an installment plan. My daughter recently lost her phone so I told her she could have this one & I would get a cheaper go phone,

Questions

 • Account Features

12

1

0

BAD CUSTOMER SERVICE

The customer service agents [EDITED alleged manager [EDITED] treated me very badly, very bad service [EDITED per Community Guidelines]

Questions

 • Wireless Account

24

1

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

11

2

0

Poor signal att

I live right down the road from att tower and only ever have 2 bars and nothing helps to update location. 😑 north west mi

Questions

 • Network Coverage

15

2

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

22

4

0

Fixed Wireless Routing Issues

Why has service been so poor since December? There is nothing wrong with my router, or antenna (as confirmed by technician that came to my house). Connection to ATT runs at full speed, but from anywhere OUTSIDE of ATT's network is horrible. There is obviously a bottleneck / throttle on your end somw

Questions

 • AT&T Internet Plans

94

1

0

Signal strength

I have been having a hard time with having only 1 bar for signal strength. I recently upgraded to an iPhone 11 but to no avail. I live in scottsdale Arizona my cross streets are Bell Road and scottsdale road. I would appreciate it if you could start a trouble ticket to find out why. Thank you

Questions

 • Apple

19

2

0

Warranty Return Defective Device

Where the heck is chat or link to process a warranty claim for less than 30 days old Samsung 21 Ultra? It's a joke how bad the ATT app and website are for help! Tired of circling the drain on the support warranty page. Never allows me to submit a request. Booooo

Questions

 • Samsung

15

3

0

Where is my internet service and why does customer support (Edited as per community guidelines )

ON A SCALE OF 1-10 HOW HARD IS IT TO GET INTERNET?

Questions

 • AT&T Internet Installation

55

5

AT&T Customer Service Not Prepared to Respond to Physical Line Relocation Requests

I do not know where else to post this or send to, so I am leaving it here. It does not apply to any single forum category. I am so thoroughly frustrated by my recent and horrible customer service experience with AT&T that I am one step away from cancelling my internet, TV and phone services and perm

Questions

 • AT&T Internet Installation

178

3

0

Upload speeds at .4 to 10 mbps with fiber 1000

I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network.  I've seen several other threads stating the sa

Questions

 • AT&T Fiber Equipment

38

3

0

unlocking cell code

why is it that at&t gave me one code and it didn't work and I can't get another code. They keep telling me we already sent you a code. I do have an account with at&t but not with my phone and only because they don't service my area.

Questions

 • Samsung

23

6

0

Report spam calls and text! Have i been blocked.

I try and use the att website to report spam text messages and or phone calls. Until recently i have had no issues. No after the captcha, i hit submit and nothing happens. Have i been blocked?

Questions

 • Account Features

28

5

0

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