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I kept connects 3G rather than 4G

I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of  "Your attempt to connect to data service was unsuccessful". So when I went to the At&am

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132

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

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222

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Login help for 2 separate accounts

So I recently had a account with my ex fiancé and then I got my own account but it’s with first net now and it says I have 2 separate accounts but unable to link them to view my bill online

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76

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ATT DID NOT PROVIDE GIFT CARD AS PROMISED

Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered. I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am no

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301

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Please accept these loyalty gifts - Fraud?

I received the above text thanking me for my May payment and offering loyalty rewards. Nothing suspicious here so I proceed to the survey. (Also nothing unusual about an AT&T survey as a pop window requesting I complete an AT&T survey when I am finished with this post had to be answered befo

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252

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I disconnected my ATT internet and they said they would email me a label to return it. That was Nov 21 and today is Dec 3, 2021

Where do I send this worthless thing back?? Why won't they send me my label to return it ?

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81

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How do I make a complaint about a salesperson?

I have called five different numbers trying to reach someone to express my concerns and issues with a door to door salesperson with AT&T. There seems to be not number or email to reach anyone. I don't have an account with them and especially now I don't want one.

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413

2

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Exasperated! I have to change my email password almost daily. I have tried clearing the cache, etc etc

I am really frustrated, as almost daily I receive the message that I have "tried too many times," when I have only tried once and I am positive that I entered the password correctly. I have followed the directives that you have given above and nothing works. It occurs with both Chrome and Edge. (Us

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257

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Device Unlock Issues

I am not an at&t customer but I do have an at&t smartphone that I won through a work app called Motorola Insiders. At the time I received the phone, I requested a device unlock and it was approved but everytime I tried to enter I the unlock code it would say it was invalid. I requested the

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148

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Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

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118

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How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

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376

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Can't access emergency Covid19 data

AT&T posted on the account page and elsewhere on AT&T pages that prepaid accounts signed up with autopay would get an additional 10 gigabytes of data. Well, I merrily streamed my way through a whole of online videos based on that and found out the "bonus" data exppired 13 days before my plan renew

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71

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Tv keeps freezing

I am having a problem with my uverse my tv keeps freezing and I have tried everything

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490

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Unable to get to http://192.168.1.254/

Hi, I am unable to get to my router to change the settings. The IP address, http://192.168.1.254/ does not resolve. Please advise. Edward

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375

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Customer service issue

I have been with AT&T for over 11 years and have seen customer service go from outstanding to the worst I've ever seen with any company. First of all every time I have called in (which has had to be over 20 times in the last 3 months to get my phones and billing straight) I have had to be transferre

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2.9K

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I have an unauthorized payment on my cashapp card from vesta at&t

Someone made an unauthorized payment on my cashapp card.

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565

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3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to

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1.1K

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When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

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202

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Repaint Utility Boxes

hi there, can AT&T come repaint utility boxes on Stockton Avenue. We are trying to improve our neighborhood and the utility boxes are a giant eyesore and need a fresh coat of paint. Address to the utility boxes- 7022 Stockton Ave. El Cerrito, Ca - three at this location - Stockton and San P

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252

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'Balance too low' when trying to call Canada... full balance

Attempting to make a call to Canada from the US. I am on a prepaid plan - my balance as of yesterday was $30.00, so I can't see how the balance would be too low to make that call.

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164

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