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Issues with Returning a Device and being charged for 8 months. Next steps?

I purchased a phone online with AT&T at the end of September and immediately returned it because it was too large (11 pro max). I tried to return it at the store for 2 hours and the manager could not process the return so I called customer service and finally was sent a return label. I mailed the p

Questions

 • Wireless Billing

24

1

0

Requesting Fiber to Modernize Rural America

Hello, World! I would like to request fiber optic internet service in my area which is rural. 95693. My landlord is looking into it as well and filled out the request form. We have multiple households at our address so looking at the number of properties in the area is not an accurate dep

Questions

 • AT&T Fiber Installation

28

3

0

Mobile Ethernet Connection

I see so many videos on youtube where people are connecting their Mobile Samsung S8, S10 even a S4(Rooted) devices to their LAN/WAN via ethernet. Of course there is a RJ45 to USB adapter and of course to a USB to Type C adapter but it works. *Why is it that My AT&T Galaxy S8 phone on the AT&a

Questions

 • AT&T Internet Features

15

2

0

Tower needs camouflage

There is a tower near us that sticks out like a sore thumb. It needs to be concealed to look like the trees around it.  How can we get this to happen?

Questions

 • Network Coverage

7

0

0

Customer Service & Promises made over the phone

This company has really lowered its standard on providing customer service. I have talked to a minimum of 6 reps in the past month. I've been lied to on several occasions about the cost of the services and the promotion I would be given if I kept my service with AT&T. It's really sad.

Questions

 • Wireless Account

12

2

0

AT&T MOBILE SERVICE PRICING FRAUD

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

Questions

 • Account Features

24

6

0

land line not working again

I think that if there was a bridge to jump off of. ATT would be the reason why.  For the last 2 weeks land line might work 2 hours a day @ different times a day.  I have called different times to get this fixed but with in a few hours here we go again.  ATT customer service should no

Questions

 • AT&T Phone Equipment

40

1

0

Can't get help with bill credit

I've been trying to get help with a bill credit that was promised from a BOGO. That was Dec. 2018. Twice I have been given case numbers assuring me I would see the credit on my bill. It never has been credited yet and I can't get help online or with a live agent bc it always says they are busy and i

Questions

 • Wireless Account

24

1

0

5 days, over 10 phone agents, 4 stores and still no phones

I started the week with the goal of starting a family plan with my future husband. It was supposed to be a momentous experience, especially since a wedding can't happen at the current moment, but it has turned into a headache, heartbreak, and abusive relationship with AT&T. We have picked out phon

Questions

 • Wireless Account

24

0

0

Unwantet texts from gmail accounts

Why do I keep getting unwanted texts from gmail accounts. I haven't opened any and from the looks of the gmail addresses I wouldn't want to anyways. There is no option to block these nor is there an option to report as spam. What's going on?

Questions

 • Samsung

15

1

0

How do I get in contact with someone who will actually fix a problem?

Let me start out by saying I have had att cell service since 2010 and Uverse for the past 5 years until yesterday! And never I mean NEVER have I had such a hard time dealing with such a simple task. I was on the phone for nearly 2 hours to get what I thought was Tv and internet transferred to my new

Questions

 • AT&T Internet Account

94

1

0

0

Customer Service No Longer works to keep my Business

At&t used to do amazing things to keep me happy and connected for the past two months I can't get any help from them at all.The customer service people either harrass me to turn on my computer to do it myself and tell me that is their job to teach me to do changes and ajustments to my account withou

Questions

 • Wireless Account

357

4

0

0

Phone mobo defective, claim sent, screen cracked AFTER claim processed, before replacement arrived...UbreakIfix vouches for me.

My internal earpiece stopped working. I was instructed to take it to UbreakIfix. They determined motherboard defective and AT&T liable. Claim sent in and issued a replacement. Before replacement arrives, defective phone dropped and screen cracked while filling out survey for UbreakIfix... Techs

Questions

 • Samsung

8

1

0

Deceptive sales tactics

In May 2019, I had called to add a line to a family plan. Customer service informed me they were offering $5 month installment plan on an Iphone 7. In August 2019, I noted that instead of $5, they were charging me $18 per month so I called customer service and they said they would fix the issue. As

Questions

 • Wireless Billing

48

5

0

Internet reduced night

It's like clockwork every night between 2:50 AM and 6 AM my Internet availability goes down because my ring camera will not record. I contacted Ring and they've even looked into my settings there is no turn off settings for that time that's the only conclusion I can come to. What is the point of hav

Questions

 • AT&T Internet Features

15

4

0

Closed

Transfer of service

Bought a house with DigiLife equipment. Prior owner called AT&T DigiLife and requested "transfer of account/billing responsibility" to me per AT&T DigiLife's request. I call AT&T DigiLife to activate service in my name. Then they ask me to do the same thing again - have previous owner ca

Questions

 • Troubleshoot

21

0

0

You just ruined everything

Why is my service out, this outage just cause so many problems, I missed the most important phone calls this morning BECAUSE I HAVE NO SERVICE!!!!!!!!!!!!!!!!!!!!

Questions

 • Network Coverage

61

9

0

How to File a Claim?

How do I initiate a claim against ATT or get an issue resolved? I attempted (and did) upgrade two lines in Jan. I specifically asked to trade in an eligible Iphone X for the $700 and was told because I was not on unlimited I didn't qualify and that it was more expensive so it didn't make sense for m

Questions

 • Wireless Account

20

1

0

Smart Home Manager App Won't Download

I've been trying to download this app all day and it just sits there pending. I cleaned up my phone - it's running optimally, no viruses, I even deleted a bunch of apps I wasn't using to make room for it, just in case the file was too large, and I restarted my phone. Nothing has worked. This is supp

Questions

 • AT&T Fiber Installation

13

1

0

Blacklisted from att

Hi, As I'm user of AT&T, I recently noticed that you have blocked my IP/domain in the AT&T network. I think so because I checked the IP/domain in different blacklist providers (like https://mxtoolbox.com/blacklists.aspx and https://www.spamhaus.org/lookup/), but I'm not blocked in any. The response

Questions

 • AT&T Internet Email & Security

51

1

0

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