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I kept connects 3G rather than 4G

I'm using Lg V50s thinq. Prepaid sim for 15gb, $40 plan. The plan suppose to connect to 4g but my phone keeps connect to 3G. And when I try to add the Apn setting and restart the phone, the message of  "Your attempt to connect to data service was unsuccessful". So when I went to the At&am

Questions

 • Android

100

2

0

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How to File a Complaint for AT&T Authorized Store

I need to know how to file a complaint regarding an AT&T store location near me. The individual refused to help me and would not provide his name. Absolutely ridiculous. Thank you in advance.

Questions

 • Wireless Billing

172

2

0

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Underground cable markers

AT&T recently ran underground fiber optic through my neighborhood. Upon installing this line, they placed many white and orange markers to show the location of the FO line.  These markers are unsightly and I would like to have them removed.  The path of the FO line is along a stretch

Questions

 • AT&T Fiber Installation

328

3

0

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

81

13

0

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Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

 • Apple

158

6

0

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Online order was canceled minutes after I placed the order

I placed an online order for the samsung galaxy watch4 classic 46mm black. the money for the taxes was deducted from my card and I received a confirmation email. Two minutes later i recieved another email stating my order was canceled. I contact At&t and spoke with 3 different reps. for over 35

Questions

 • Samsung

212

2

0

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AT&T Contractors damaged my Sewer Pipe.

Contractors boring for installing AT&T fiber in our neighborhood damaged my sewer pipe that runs from my home to the main sewer. I called a plumber to because all my plumbing was backed up. He scoped my sewer line and find and clear a blockage from my sewer and he found that my sewer pipe was

Questions

 • AT&T Fiber Installation

722

4

0

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Official Solution

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposi

Questions

 • Wireless Billing

93

20

0

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Returning Found Equipment After Collections

I have located equipment i was supposed to return (at the beginning of pandemic 4/2020). Time just lapsed and had since not thought of the equipment until I unboxed a box I found the equipment in. Since I no longer have ATT service, every time I call ATT to ask about returning equipment I get nowher

Questions

 • AT&T Internet Equipment

259

1

0

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Return Policy

Yeah let me say this about yall return policy, how come it states that if a phone be bought by phone from AT&T, it can be return to any AT&T retail store during the return and exchange period, as I went to 2 AT&T retail stores yesterday to try and return that phone and no luck in either

Questions

 • Android

103

11

0

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SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

Questions

 • Wireless Account

354

6

0

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Person who doesn’t live here uses our address

I do not have any at+t services but someone used our address for their account and we keep getting their statements. How can I contact customer service without having an at+t account

Questions

 • Wireless Account

49

1

0

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

926

3

0

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How to set a static DHCP lease on the Pace 5268AC router?

My client has U-verse with a Pace 5268AC router. One of his hosts requires pinholes, so that it can be queried from the internet via a mobile app. The host requires a fixed LAN IP address, which is in conflict with the requirement for the Pinhole configuration that it must be a DHCP host. The hos

Questions

 • AT&T Internet Equipment

53

4

0

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Change my IP Address

I'd like to change my public ip address. I don't want to have to have somebody come to my house and replace the gateway and pay a bunch of money to do a simple public ip address change.

Questions

 • AT&T Fiber Equipment

3.2K

4

0

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How to unlock my AT&T locked iPhone

I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&

Questions

 • Apple

57

1

0

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AT&T not giving transfer pin “sorry, cannot process…”

I am trying to port my number out from AT&T but I am unable to get the transfer pin number from either *PORT or my profile online or on the myAT&T app. I keep getting error messages with no further explanation. This extended to the point of having a threeway call with a Verizon AND AT&T

Questions

 • Wireless Account

829

6

0

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Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to

Questions

 • Other Phones & Devices

97

6

0

Accepted Solution

Official Solution

Offer of free AT&T Cell Booster by going to: att.com/AcceptMyDevice NOT WORKING

Hello, I have a microcell to boost my signal. As 3G is going away, AT&T says to go to att.com/AcceptMyDevice to accept a free AT&T Cell Booster as supplies last. I've been trying to access the site for days from my phone and my laptop and it doesn't work.  Recently sent a message to

Questions

 • AT&T Cell Booster

3.3K

58

Accepted Solution

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I have an unauthorized payment on my cashapp card from vesta at&t

Someone made an unauthorized payment on my cashapp card.

Questions

 • Wireless Billing

248

2

0

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