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PUK Code

I have a prepaid card on my own iPhone. I have changed the phone and it now asks for the puk code of the SIM Card. I am currently in Norway and have no possibility to go to a local store and have it fixed. I have tried to go into my account to check if I can find the puk code there, but it then asks

Questions

 • More AT&T PREPAID Discussions

11

1

0

Service cancelation

I canceled my landline service through CenturyLink over a year ago. Apparently it had AT&T long distance service with it and I am still getting bills for that directly from AT&T (never did prior to canceling the landline, it always came on the CenturyLink bill) for service that they can't even be pr

Questions

 • AT&T Phone Account

16

1

0

can't access bellsouth.net email on any devices (iPhone, desktop, yahoo website, yahoo iPhone mail app), beyond frustrated!

For several hours now, I've tried accessing my [email scrubbed] email. It was set up on my iPhone & today it wouldn't download emails.  I've tried on 2 different iPhones and my MAC laptop on the yahoo website & currently.com website.  I've attached a pic of the webpage that I get repeatedly over & o

Questions

 • AT&T Internet Account

38

1

0

Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

Questions

 • AT&T Internet Equipment

44

3

How can I file a Formal Complaint, May switch providers

I am so irritated that I get all of this information about bundling my AT&T account with my DirecTV account and they will charge me for canceling or transferring service from one account to the other. They will not waive or refund fees, which there shouldn't be and they offer no good deals to curren

Questions

 • Wireless Account

331

4

0

0

Need to file a complaint against ATT Store

Hi I took a BOGO deal on iPhone10 this August'2018 by upgrading existing line and adding new line (ported from T-Mobile). I didn't see the credit applied to me even after 4 installments. i was worried and called in customer support and even raised an urgent case for that. They closed my case stating

Questions

 • Apple

82

1

0

0

I want to make a formal complaint. No one will give me a contact.

I purchased my iPhone X during the bogo on the last day of the promotion. The AT&T store in Bristol, CT had me there for hours setting up and purchasing the new phone as my last one was stolen. We talked about a lot of things during the long wait. One of those things was my father who needded a phon

Questions

 • Phone & Device Upgrades

196

4

0

0

Why I'm cancelling my U-verse service

I'm in a new housing development and was stuck without any alternative for Internet access.  Now that Comcast is available, I'm going to give them a try.  If their service is anything like what I had in Washington, DC, then I will be very happy with it.  However, I wanted to state here, since AT&T d

Questions

 • U-verse TV Account

289

1

0

0

Secure Family App Update?

When I open the Secure Family App, I get a screen that saya I must update to continue using. It worked yesterday. When I click the update box, it brings me to the Google Play store where I can uninstall or open. There is no option to update. Open just loops me back and uninstall and reinstall does

Questions

 • Account Features

35

5

0

League of legends connection issues between AT&T and LAN servers.

Since last week I have not been able to connect to my League of Legends matches. The issue according to the game support and traceroutes seems to be the connection between the AT&T server and the League of Legends LAN server, therefore there's not much the users can do to fix it. I have tried to

Questions

 • AT&T Internet Features

10

0

0

How to sort "sent" box by recipient

The sort functionality of the mailboxes leaves a lot to be desired. For example, one feature that is apparently not available is to search by recipient.  Only searching by sender is possible.  That's not much help if I'm trying to find emails to specific people.  What good does the s

Questions

 • AT&T Internet Email & Security

11

4

0

SITES NOT FUNCTIONAL

Some sites not working, i need to work and cannot access microsoft services. I am in Oak Park IL. I have been up for 15 hours trying to rectify this issue with over 7 reps and managers at your philipines support center and they dont have the tools to reset the DNS! I need this resolved or i am cance

Questions

 • AT&T Fiber Equipment

13

0

0

Isn't Customer Service there to SERVE the CUSTOMER of they have a problem ?

When I needed a new phone I debated tirelessly between other wireless service providers and just upgrading my plan and phone with AT&T since I have been with you guys for 9 years after leaving Minot air force base in 2012. I was sold when I saw the promotion for a free Samsung S21 5G with trade

Questions

 • Phone & Device Upgrades

30

4

0

Phone order been in progress for two weeks

I ordered a phone and set up a new plan on July 9th. It is now the 22nd, and my order still says in progress. Originally it said it was going to ship the 12th. Now it says no internet specter delivery date, and I haven’t received any updates. Costumer service line cannot give me any answers. I

Questions

 • Wireless Account

12

2

0

Complaints

What is the best e-mail address or website to submit my complaint to At&t regarding customer service and billing? I have a very unpleasant experience today while chatting online with a rep regarding my internet plan and billing. Instead of answering my question she tried to upsell and signed off bef

Questions

 • AT&T Internet Features

427

1

0

0

Closed

Complaint Department is a Scam

ATT does not care about your complaint. They hand you off to a 3rd party company that goes no where. Shame on ATT. What happened to good old customer service.

Questions

 • Wireless Account

24

1

Employee scam against disabled elderly

I went to our local store on April 20th for help with camera storage on my Galaxy SR.  Employee was nice and took my phone to a different table with computer.  He came back with my phone turned off and said there wasn't anything he could do to fix it but after looking at my account he said I was eli

Questions

 • Samsung

256

1

0

0

Untrustworthy and deceptive

I have a locked phone and wanted to find out who is was locked with. I was told it was locked with AT&T by three different people at customer service, so I got service with AT&T. Originally, I purchased an AT&T prepaid card so I could activate my service over the phone. I was told that I

Questions

 • More AT&T PREPAID Discussions

18

1

0

need to move a AT&T pole

There is an AT&T connection "pole" in the middle of my residential property where I am building my house. Need to get it moved ASAP. Have not been able to find anyone to talk to or get a ticket set up for this on the website or the dial in numbers....... !! HELP

Questions

 • AT&T Internet Installation

11

3

0

AT&T Construction Notice by Employee??

Hi, Does AT&T send out people to individuals houses to inform them of construction in their neighborhood? I just had two individuals claiming to be from AT&T literally come to my house twice (4 hours apart) to notify me about construction.  The first time I didn't answer, the second ti

Questions

 • AT&T Phone Equipment

20

5

0

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