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Visual Voice-mail

My visual voice mail is not working at all

Questions

1.3K

4

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Why didn't autopay give me a discount on my prepaid phone bill?

Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 month

Questions

537

3

0

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Phone will not provision correctly, prepaid account completly messed up

So here is the what happened: Order an eSim from AT&T's Prepaid site and during the order process it asked if I wanted to transfer my number from my old carrier which I said yes and gave the info. Well when the eSim arrived I tried to activate it and it showed on the AT&T prepaid activati

Questions

174

4

0

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How to get a refund for overpayment of closed account?

My son had an AT&T account. Once he was able to he paid it off and closed his account. The people at the store overcharged him and now he is owed quite a lot of money. He has called in quite a few times, even talking to a supervisor approving him getting his money but no money has been produced.

Questions

411

13

0

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Wire down from power line in front of my home same day my internet goes out?

Tuesday Morning our Internet went out, That same morning we discovered a line/cable coming off of a power line all in our front yard. I’ve been in constant contact with AT&T asking about it and apparently they cannot send a technician to come repair or even look at it because of an outage in my

Questions

850

4

0

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Door to door sales person harrassment

HelloThere is an AT&T representative canvasing my neighborhood. I CLEARLY MARKED my front door NO SOLICITATION.  The representative does not press my ring doorbell - instead she opens my storm door and BEATS ON MY FRONT DOOR making my dogs bark and howl. I work from home several da

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1.7K

4

0

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2 charges were taken from my account and I don’t even have an ATT account

Charged $394.00 on 03/31/23 and 01/05/23 for $135.11

Questions

676

7

0

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2nd time I've lost money on switching plans.

I have two phone lines on my ATT Prepaid plan. It has been extremely aggravating and frustrating when changing plans on ATT Prepaid. I had $40 on my balance previously and the added $25 which brought the balance up to $65. When I then go to change my monthly plan from the $40/month plan to the $30/

Questions

255

8

0

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Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

3.9K

2

0

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AT&T Tower Not Switching to Red Lights at Night

We live a couple hundred yards from AT&T tower 153246, and it used to switch to red lights at night. Now, it stays in white strobes 24x7, which basically looks like someone is taking flash photos of our house all night.  It's pretty aggravating. Any way to get a message to the right peo

Questions

1.8K

9

0

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GlobalProtect VPN connection drops

My work VPN connection (paloalto GlobalProtect) continuously drops causing me to lose work and disrupting TEAMS calls.

Questions

315

1

0

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Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

738

3

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

465

3

0

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Why is my 5G service so horrible in my home?

I recently got a new iPhone 12 because of the 5G service. Thank goodness I have wifi because the 5G service at my home is ridiculous. I just ran a speed test and I'm getting 6.20 down and 0.42 up. I was down near highway 67 and 20 today and tried a speed test on 5G. I couldn't believe the speed!! 6

Questions

2.4K

11

0

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Need my name removed from account asap!

How can I get my name removed from a shared account? Im the secondary owner I guess you’d call it, I’m no longer able to log into the account on the app but I have the account number, the primary owner has stolen my phone and has taken my email off of the account but will not remove my name from it.

Questions

126

1

0

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Technical support/dispatch fee

I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern

Questions

3.4K

4

0

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New Service

I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide a

Questions

677

8

0

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

860

2

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Shipping

We switched to ATT from Verizon a month ago, I got my iPhone at the store. My husband is still waiting for his Samsung to ship, as it was not in stock at the store. The Shipping time has not adjusted, it still says August 14th. We have not received any updates. It’d be nice to get our phone soon so

Questions

126

1

0

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Shipping hasn’t updated for new iPhone

i preordered the iPhone 15 Pro Max on the 15, said it would be delivered the 22nd. It’s the 22nd and it still hasn’t even shipped and it says it’s gonna ship the 21st still??? when will it update??? when will i receive the product??

Questions

5.8K

12

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