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Read my horrible ATT customer service adventure!

Here we go..... May 20th: I order a new Active 2 watch with a May 26-29th delivery date. Date passes, so I call. Over the next month I call over 15 times. Nearly every time I get a new reason why it hasn't shipped (corona virus, backorder, it's on the way, etc). Among those, I was "promised" 4 times

Questions

 • Wearables

27

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0

Cant unlock my Acatel Smartflip with provided unlock code

I for the past month ive been trying to get my flip phone unlocked so I can use a different service. I went through the online proccess to get my unlock code,I was denied at first, but I tried again and almost 2 weeks after sending in my request I was sent an email with an unlock code and instructio

Questions

 • Other Phones & Devices

9

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Never Recieved iPhone Return Phone Packaging When Buying New iPhone $700 Credit

Hi,Has anyone here had an issue receiving the packaging to send in their old phone for the $700 credit? I bought two phones from Apply and selected the option but never received anything. Now I'm being told I'm on the hook for them.

Questions

 • Wireless Billing

10

1

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Dumbest Retail AT&T Store EVER (PBG) Florida

Went in there April 1st (ironic), to purchase a Type C usb for my Nokia Lumia 950, only for two of their staffers to not even know what one was. Both questioned me WHERE I got my phone. I told them both (yes that's twice) that I bought it at the store I was now standing in, not much more than 6 mont

Questions

 • Other Phones & Devices

367

8

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Want AT&T Fiber like Neighbor

Hi   Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.    Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online th

Questions

 • AT&T Fiber Ordering

67

5

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Refund for Returned new Router

I purchased a new router on July 31, 2020. Unfortunately the tech support team recommended the wrong one.  I received it on August 17, 2020 and returned it on August 31.  I have yet to receive my refund of $109.25 for the router.  I have called the 800 number numerous times and they

Questions

 • AT&T Internet Equipment

19

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Service around Ninilchik, AK - 99639

Read a post from last month describing bad service in Ninilcnik, AK - 99639. Response from ATT indicated there was nothing wrong with tower. We also experienced the same issues last month, however in the last 2 days we have experienced little to no phone or data in this zip code. Our family has a

Questions

 • Network Coverage

12

1

att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

29

3

Why does AT&T not prevent malicious robocalls/SPAM?

I’m disgusted at how I have to put up with non-stop calls day in and day out, mostly from numbers that are mirroring my phone number but randomizing the last 4 s digits. My bill collectively (Just wireless) exceeds $400 /month. My number is 847-338-XXX and these are the SPAM/Robocalls I’ve receiv

Questions

 • Account Features

29

4

0

Never got credited for 3 iPhones I purchased in December 2020

I purchased 3 iPhones in December and sent all 3 ild iPhones in for the credit. I have only gotten credited for one phone. I have called every month since January and spent over 2 hours on the phone, transferred, told this will be resolved and escalated, spoke to numerous managers, disconnected and

Questions

 • Apple

17

2

0

Bought a modem and tech support successfully activated it. Will not waived equipment fee!

I recently bought an AT&T approved modem and had tech support activate it for use and it works great. I want to return my old modem to waive the $10 equipment fee that service rips you off on for leasing agreement on the modem provided. The billing department states that the $10 is not part of the l

Questions

 • AT&T Fiber Equipment

49

1

0

Why can't I get an answer from C S

My account got suspended because I removed my sims card to install a new SD card in my phone now I can't get a response from customer service I stayed on hold for an hour and 45 minutes with no answer. the automated system keeps telling me that if I have more problems to just call back. Even though

Questions

 • Account & Usage

23

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I am a residential customer NOT an enterprise end-user!!

AT&T used a clandestine backdoor to configure firmware meant for Bussiness Security by mistake on my PERSONAL phone for NO justifiable reason. At&t configured it as a corp.-owned mobile managed device - Exactly how "secure" is enterprise service if you've accidently given it to me -Your RESI

Questions

 • Samsung

29

1

0

$15 Prepaid Bait and Switch

I ported 3 numbers and purchased 2 new unlocked phones to take advantage of the $15/2GB plan. I read all the fine print and nowhere and I mean nowhere was it mentioned that this would increase to $30. I haven't even had the service for a month. I am so upset. AT&T really screwed me over as well as m

Questions

 • Plans & Features

49

1

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Keep Getting Govt Tax Fees Charged on my Account.

I have an AT&T Digital Phone Service along with my Wireless and TV services. These Services are covered under my HOA, which all charges including taxes and fees should be charge to the HOA master account. However, that didn't happened for the last 2 months and my account was set up in Feb 2020. T

Questions

 • AT&T Phone Account

9

1

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Wireless account was cancelled without notice or request

I woke up this morning to no service on my cell phone. My husband was already at work so I couldn’t call him, I couldn’t even place a phone call to AT&T to resolve the issue. Found out that our account was cancelled in the early morning but there was no documentation or reason for cancellation.

Questions

 • Wireless Account

17

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Home Phone Out Since 9/15/2020

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

Questions

 • AT&T Phone Equipment

10

1

0

No service outage

Hello, I have no service at all on my iPhone 8 plus. I have no WiFi connection at the moment and I typically have service in my current location. I have tried calling the [EDITED] number off a work phone and it rings twice but says the number is unavailable. I cannot receive messages or send messag

Questions

 • Apple

20

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The worst service

Yesterday I placed an order for 2 new phones with the transfer of two numbers from T-Mobile. Order number [Edited to remove personal information] First, I received messages that there will be a delivery on December 20 from 10 a.m. to 12 p.m., then a message came that something was wrong with my orde

Questions

 • Phone & Device Upgrades

26

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Sales Rep added new line AND upgraded mine, only wanted upgrade

Went a few months ago to upgrade my iPhone 6s to an SE, traded it in and only spent a couple extra dollars to get the SE with more GB.Noticed recently on my Family plan it states 4 phones with a higher bill, when there's only 3 on our Family plan.Noticed a new number I've never seen before with the

Questions

 • Phone & Device Upgrades

10

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