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Unnecessary delay on lowering bill
Why does it take a month or two for the billing to change when you switch to auto-pay? It didn't take very long for the payment to be auto-debited, but it does not include the promise reduction in rates. I think I've been cheated.
Questions
• Wireless Billing
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Official Solution
How to give feedback about a poorly handled account closure
I called in to cancel my autopay on the 11th of December from my home in London... I spent 10 minutes on hold (with international fees) only to speak to a gentleman who apparently told me he ended the account, but didn't. The Money was taken out of my account again on the 21st... I called in to spea
Questions
• Account & Usage
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Text message reading claim $100 if I take this AT&T survey. Scam?
Received this text a few minutes ago.
Questions
• Wireless Account
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Why didn't autopay give me a discount on my prepaid phone bill?
Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 month
Questions
• Account & Usage
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Need my name removed from previous group account
I transferred out of a joined group account year ago. My name is listed as the secondary acct holder. I have no contact with the primary or the pin # to take it off. Would a secondary account holder ever be made primary without consenting to it? Should I be worried about being held responsible or h
Questions
• Wireless Account
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Receiving many emails meant for someone else
I am not in the TO: field, but I am in this field: "X-Apparently-To: [email scrubbed]" . How can I put a stop to these messages? I am getting many every day for people I do not know. I can get the raw text of the email to show you.
Questions
• AT&T Internet Security
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Official Solution
Why do I have to return my router for a new one?
I recently moved. AT&T had a set up kit delivered to me and sent me an email saying I have until the 21st to return my old router. Thing is, the "set up" kit was nothing but wires. No problem - I set up my old router in my new apartment. I called customer service because I didn't know why I
Questions
• AT&T Internet Equipment
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Closed
Technical support/dispatch fee
I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern
Questions
• AT&T Internet Equipment
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Keep getting "Too many failed login attempts" message
I keep my email set at "Keep me logged in for two weeks." After the end of the two weeks, it asks me to sign in again. When I try to sign in, I get the message saying "Too many failed login attempts" and I then have to reset my password, even though I have not had ANY failed login attempts because i
Questions
• AT&T Mail Login & Security
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Official Solution
Closed
AWE Channel (1147) there 2 days ago gone now!
I've had U-verse (U450) over 12 years now with access to AWE TV (Channel 1147), as of yesterday had message saying it was no longer available. What happened to channel? The 450 channels have never been "450 different channels" because the same programs appear on several channels and now losing a pro
Questions
• Watching U-verse TV
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Can't make or receive calls but data works
Hello, I have a Samsung s9. I have a prepaid connection. I cannot make or receive phone calls. Data works and text works but we can't make a single phone call. Could anyone please help?
Questions
• Network Coverage
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AT&T Tower Not Switching to Red Lights at Night
We live a couple hundred yards from AT&T tower 153246, and it used to switch to red lights at night. Now, it stays in white strobes 24x7, which basically looks like someone is taking flash photos of our house all night. It's pretty aggravating. Any way to get a message to the right peo
Questions
• Other Phones & Devices
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5Ge connected but there’s no data connection
I live in 80501. My iPhone has 2-3bars at my house and usually LTE connection although today it says 5Ge and I can’t connect to the internet or text AT ALL without WiFi. This is from my house in a highly populated city where I usually do get cellular data. There is no longer an App for reporting thi
Questions
• Data & Messaging Features, Internet Tethering
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7726 not working
I have been trying to report text spam for about a week. There has been no response what so ever. Is this system not working? Is my phone hacked? What is the problem? I have rebooted my phone and still not working.
Questions
• Device Features
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I was given misleading information in a BJS store.
I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I
Questions
• Wireless Billing
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Not receiving verification codes
I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes. This happened after we switched out to new SIM cards, due to a service interruption. The new SIM cards fixed the service issue and
Questions
• Data & Messaging Features, Internet Tethering
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Received a text from 11113000
Message states AT&T Free Msg: You're all set. You will start receiving your $10 monthly rate plan credit for each eligible phone line within 1-2 bill cycles, and will continue to receive the credit for as long as you remain on an Unlimited &More or Unlimited &More Premium plan, stay active and in go
Questions
• Wireless Account
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Why is my 5G service so horrible in my home?
I recently got a new iPhone 12 because of the 5G service. Thank goodness I have wifi because the 5G service at my home is ridiculous. I just ran a speed test and I'm getting 6.20 down and 0.42 up. I was down near highway 67 and 20 today and tried a speed test on 5G. I couldn't believe the speed!! 6
Questions
• Apple
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Does Visual Voicemail transcription work on any AT&T androids now?
I had a Pixl3 and transcription worked. I "upgraded" (not really) to a Samsung S20 FE 5G, and the visual voicemail service took a giant step backwards to 2010, when the only thing visual voicemail gave you was a list of voicemails. I don't need to know when someone has left me a vm. I need to be abl
Questions
• Android
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My Echo Show Generation 1 won't connect to the modem
Echo Show Generation 1, won't connect to the modem.
Questions
• AT&T Internet Equipment