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ATT Phone Trade In - Never Received Trade in Materials and Can't Get Through to Customer Service

Does anyone have an email address for the phone Trade In Programs? I ordered my materials two weeks ago, they never arrived, and when I track them online it says my phone is in transit to AT&T. I have called numerous times (the line says its experiencing high call volume and then hangs up),

Questions

 • Phone & Device Upgrades

18

2

0

HORRIBLE CUSTOMER SERVICE

I am writing this complaint to hopfully get the attention of a district or regioinal manager. I have tried to go through the store but have been given the run around by the assistant manager, Liliana, at the Harbor City, CA stor.Two weeks ago I ordered phones for both of my children for Christmas. I

Questions

 • Wireless Account

369

7

0

0

COMPLAINT ABOUT MANAGER MISTY (edited for privacy)

I am reaching out to complain about a manager named Misty [Edited for privacy.]who I spoke to on the afternoon of Saturday 4/26/14.    I needed to change my number because I recently migrated from an iPhone to a GS5 and I was not receiving text messages from iPhone contacts. Long story short, I chat

Questions

 • Wireless Account

518

4

0

0

BOGO complaint & ATT don’t respond or care

I was sold a new line plus an upgrade on an existing line under the BOGO promotion. After 3 billing cycles no credit  so I call. After 90 minutes on the phone I was told that I didn’t qualify. I asked why and was told that I needed to have the unlimited plan. I explained that I was not told that and

Questions

 • Wireless Billing

184

1

0

0

AT&T denies my BOGO plan exists, what do I do?

I did a buy one get one free wireless phone plan in April 26 2019 at a Best Buy. The condition was that I have an AT&T internet service which I do and we were to receive a GS10e phone for free (which I thought we had).   The -$16 monthly rebate has disappeared from our bill. After 2 hours on the pho

Questions

 • Wireless Billing

40

4

0

Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

New Contstruction for retirement community

Hello, I am trying to get our new buildings into your system for our residential apartments. Contact Name: [EDITED] Contact Number: [EDITED] Contact Email: [email scrubbed] Request is for phone service to new residential apartments.  Currently, in your system, we have 3 digit (109-316 I be

Questions

 • AT&T Phone Installation

7

1

0

ConnecTech Lied & Gave Erroneous Information to get my Money!

I've been haven’t a malware problem over the past week, and a very knowledgeable volunteer on Apple.com said that it seemed as if the modem/router was infected. I relayed this information to the ConnecTech "tech" and she said that malware can’t do that. I'll leave out the steps we took to diagnose t

Questions

 • AT&T Internet Equipment

330

5

0

0

Need assistance with credit of new phone bought via trade in.

In November 2020, I bought three phones using the 700 dollars off when I trade in my old phone. For two of my numbers, I have been receiving credits monthly. On one of the phones, I have not been receiving the credits and I figured out because the ATT store representative entered the wrong phone num

Questions

 • Other Phones & Devices

15

4

Can't turn AT&T billing back on on app store

I recently had AT&T billing disabled and can't turn it back on. how do I re-enable it?

Questions

 • Account Features

6

1

0

Multiple AT&T wireless account issues

I moved over from Verizon in last month. It has been a HORRIBLE EXPERIENCES. I have spent over 24 hours on the phone with AT&T customer service, in the AT&T store and online chat. My issues include: - multiple activation issues with iPad - trade-in process wasn't explained and no return

Questions

 • Apple

21

3

Internet is horrible

I have had it up to here with this internet service. You say you are here for your customers, but I’m not sure if that is true. I have a college student at home who is taking online classes, and how is she supposed to ever work on her classes with the internet going out all of the time? This has hap

Questions

 • AT&T Internet Account

330

1

0

0

Safety with ATT

ATT isn't so interested in safety when it comes you. I had to beg, plead and basically threaten their bottom line before I could get them to come out and bury my internet line that was catching on every delivery truck that came into my driveway.  Today I noticed that they left a nightmare of m

Questions

 • AT&T Internet Equipment

21

1

0

BYOD promotion

Trying to be my on account rep and not doing as well as expected.

Questions

 • Phone & Device Upgrades

7

1

0

Claim Cancelled, Deductible Billed

I had put in a claim for a new phone with Assurion. I called to cancel it before receiving new phone. When new phone arrived, I sent it back in original packing. I called Assurion to verify they received it back and the claim was cancelled and they agreed and made note of it.  I was still char

Questions

 • Wireless Billing

11

1

0

How to access fixed wireless plan details while NOT connected to your fixed wireless?

New fixed-wireless customer, trying to access my plan details, money owed, data usage, etc - but it seems the link to Manage Fixed Wireless tries to log me in while connected to my fixed wireless. So I can never access this information if I am away from my fixed wireless connection at home? That see

Questions

 • AT&T Internet Account

39

1

0

ATT billed us for a dead line for years

We faithfully paid our ATT bill for multiple lines coming to our small family own business. During an audit we discovered one of the lines was DEAD. We had Carl the ATT line tech come out and verify that the line was indeed dead. No dial tone. When we contacted ATT customer service about a refund, c

Questions

 • AT&T Phone Account

27

12

0

Failed!!!Unlocking the device for overseas usage to be used with local prepaid accounts

This was an absolute disappointment! I flew overseas in the midst of pandemic and later informed by the local service provide that our phones are sim locked in which we were never informed by the sales agent in Lenox Mall, Atlanta!!! O tried to explan the situation for 6 hours on mu firar say at ove

Questions

 • Account Features

15

2

0

ATT is Deceptive and Needs to Be Taken to the Woodshed

This past July 14, 2021 I signed my 87 year old mother up for AT&T Internet service. During the telephone conversation with the AT&T rep, I was told the $99 installation charge could be paid out over three billing cycles. I immediately told my mother about this and the pricing for the servic

Questions

 • AT&T Internet Installation

47

2

0

Elmhurst, IL Store Complaint

I have never complained about customer service until Saturday.  AT&T does a good job helping me out when I have questions or need to purchase something in store.  Saturday night I walk into the AT&T store located on [edited for privacy – please do not post personal information], Elmhurst IL 60126 an

Questions

 • Wireless Account

340

2

0

0

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