Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Trying to get call logs from 4 months ago

I have been calling AT&T for the past month trying to get my call log for one of the lines on my account for all of December. I was in an accident and my car insurance needs the call log for all of December 2021. First time I requested it from AT&T I was charged $5 and was told it would be s

Questions

566

2

0

Accepted Solution

Official Solution

ROOT ACCESS ERROR

What is this and how do I fix it?

Questions

174

1

0

Accepted Solution

Official Solution

Closed

Need a dedicated business account representative!

I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep?  Are you kidding me?  I

Questions

222

1

0

Accepted Solution

Official Solution

How can I get a esim to use with my phone

I am trying to see if I have a physical sim but it doesn't work in my mother phone. How can I get an esim. Do I have to go to the store or can I call to receive one. I am currently using an Pixel 6 and want to use my s21. My 21 doesn't read sim cards which I found out is a common problem.

Questions

8.7K

3

0

Accepted Solution

Official Solution

Z Flip 4 is broken and no one wants to replace it!

I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless.  The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work.  I have the warranty through AT&T/Asurion. 

Questions

9.4K

18

Accepted Solution

Official Solution

Has anyone had success with filing a FCC complaint against ATT Uverse???

This is my first time trying to file a complaint for anything.  I have been an AT&T customer over 20 years and Uverse 5 years.  I am livid due to how I have been treated by AT&T.  A supervisor and rep hung up on me the past 2 days when I was sharing my bad experience. I work in the insurance industr

Questions

8K

19

Accepted Solution

Official Solution

Asurion delivery (AT&T Right to You) - Horrendous Service

I ordered an iPhone 15 from an AT&T store over the weekend and was told that it could either be shipped to my house or hand delivered through AT&T Right to You, both for free. Since the mail tends to lose items, I chose Right to You.  The phone was ordered on Sunday afternoon, and I ch

Questions

683

4

Accepted Solution

Official Solution

IPhone 14 plus arrived in mail with broken seals

I just purchased a iPhone14 Plus and it arrived from UPS today. When I opened up the box that it arrived in the iPhone was falling out of its box! The seals on the iPhone box were obviously sliced open by what looked like someone’s fingernail. It was not cleanly cut open. What is going on here?! I

Questions

280

3

0

Accepted Solution

Official Solution

bankruptcy

I need to set up a phone appointment with a bankruptcy supervisor very soon.

Questions

497

4

0

Accepted Solution

Official Solution

ATT withdrawing from eligible telecommunications carrier designation

Does this mean that ATT will no longer be participating in Lifeline? What alternative will customers with low income have?

Questions

147

2

0

Accepted Solution

Official Solution

Help with hotspot on child phone

I would like to know how to disable the hotspot capabilities on my child's phone. We have a plan that has unlimited data and use of hotspots, but as parents, we should be able to turn this on and off. From what I've looked into and seen, this may not be a possibility?

Questions

5.9K

6

Accepted Solution

Official Solution

how do I delete a very old Directv Stream account off my profile

how do I delete a very old Directv Stream account off my profile I go to My linked accounts under my profile but there no option to remove how in the world do I remove it

Questions

1.4K

3

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.8K

5

Accepted Solution

Official Solution

Fraudulent use of my checking account for an ACH to ATT

My checkbook is not missing. My debit card was not used. The only explanation that I can think of is that someone that I wrote a check to inadvertently left the check information exposed. Someone used the account #, Routing# and my name and address to pay ATT for something for almost $300.  My

Questions

1.5K

16

0

Accepted Solution

Official Solution

AT&T chat help never seems to work

has anyone ever seen the chat option work? I’ve tried for one month now with three different devices, several different WiFis, three different browsers and it has never worked for me. it just constantly appears as loading

Questions

6.3K

3

Accepted Solution

Official Solution

Best deal for all customers?

I purchased 2 iPhone 14’s on the promotion $10.99 per month each just over a week ago. I received them 7 days ago. 4 days after I received them, a new promotion comes out with the same iPhone for $5.00 per month. Can I get this deal?  In chat and talking to a representative I am told no. There is no

Questions

1.9K

13

0

Accepted Solution

Official Solution

My iPhone 13 won't work with sim purchased online

Upon arriving at the airport yesterday the simcard worked, my partner attempted to use the sim in his phone as he had baseball tickets saved under his account on his phone, the sim didn't work, and now it won't work in the iPhone 13, what can I do, it's not registering any form of service 

Questions

37

4

0

Accepted Solution

Official Solution

Unresponsive phone

14ProMax lost complete power. Phone less than 14 days old Apple refuse to exchange, told its AT&T’s responsibility AT&T refuse to exchange, they say it’s Apple’s responsibility According to AT&T, there is a 14 day exchange period, whereas the phone could be returned After such

Questions

51

3

0

Accepted Solution

Official Solution

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

123

3

0

Accepted Solution

Official Solution

Suspended Account

Good afternoon, I am a proud and satisfied customer of AT&T. I have been with you guys since 2015. I recently came into a financial hardship after the passing of my grandmother. I had to help my mom with funeral expenses. My rent fell behind as well. I am blessed to say that I still have a

Questions

89

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.