Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Ridiculous hold time for recent order

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

Questions

28

1

0

Accepted Solution

Official Solution

COVID Hospital Visit Service Suspended

I was very sick in late August 2021, already on FMLA due to a separate illness, and could not pay my bill. Because I was sick for over a month, my service was suspended before I could contact AT&T. I have an autoimmune disease which is why it took me so long to get better. Once I called and expl

Questions

115

2

0

Accepted Solution

Official Solution

Issue with my Billing & Refund

Some how or another when I put money on my account and went online to renew my service it charged me twice and I thought the lady I talked to said they was gonna refund me my money and it’s still not showing up on my account why??

Questions

53

3

0

Accepted Solution

Official Solution

Do not go with ATT Internet

ATT Internet really not good to use, less speed. And more expensive.   I had finished legally 12 months contract. I had called customer service and gave notice not to extend the contract. I had submitted all the equipments as per the instructions provided by ATT. Now I see that ATT generated bill in

Questions

108

1

0

Accepted Solution

Official Solution

Unlock my phone

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi

Questions

97

3

0

Accepted Solution

Official Solution

The AT&T Fiber bury person hit my pool enclosure with his machine and caused property damage. What number can I call about this?

I had AT&T fiber installed several weeks ago and someone came out to bury the cable it last Tuesday. He came to my door to tell me that he was done and that the cable was buried, but he didn't mention that he had hit the corner of my pool enclosure with his machine and damaged it.  I disco

Questions

154

2

0

Accepted Solution

Official Solution

Installer damaged an apartment complex sprinkler system, I need a contact number for claims.

On Friday, June 3rd, at Walden Pond Apartments a technician crawled in one of our attics and either stepped on or broke a sprinkler and the building flooded. I need a contact to start the claim for AT&T to pay for repairs from the damage.

Questions

57

1

0

Accepted Solution

Official Solution

AT&T Subcontractors broke my sprinkers

Some subcontractors dug up my front yard yesterday, and the corner they shoved the cable under is now leaking all over the sidewalk. I have no idea who to contact to get it resolved.

Questions

70

1

0

Accepted Solution

Official Solution

CHANGE TO LANDLINE

HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call

Questions

391

4

0

Accepted Solution

Official Solution

Need help finding an ATT person to resync my email ID for bellsouth.net

Months ago I finally talked to someone at ATT who knew how to fix my problem. I can log on to my email on a web browser via currently.com which goes to mail.yahoo.com. I can see my email in the preview pane but when I select an email it won't load.  I get the swirly blue circle.  This hap

Questions

170

3

0

Accepted Solution

Official Solution

Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

Questions

118

3

0

Accepted Solution

Official Solution

Closed

Better plan available - At&t keeps me paying more?

Currently I have a $60 prepaid plan with 8GB and roll-over data, also with calls and data roaming in Mexico and Canada. When I went to my account today, I noticed there is a similar, almost word for word plan available for $50 (the difference in wording does not make a difference in service as it lo

Questions

488

8

0

Accepted Solution

Official Solution

Closed

Request for a refund and to close the account

Dear Sir/Madam We are a UK based business that used to have an office in the US, and our phone, fax and internet services were provided by AT&T. We have closed that office many years ago, and notified ATT at the same time. Unfortunately, we continued to be charged for the cancelled service ever

Questions

723

1

0

Accepted Solution

Official Solution

Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

44

1

0

Accepted Solution

Official Solution

Private Property

Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.

Questions

102

2

0

Accepted Solution

Official Solution

ROOT ACCESS ERROR

What is this and how do I fix it?

Questions

164

1

0

Accepted Solution

Official Solution

Yard Destroyed

To whom it may concern last week when your service crew was doing work at pole # 2081 U, on Honey Creek Rd Sw in Conyers Ga have destroyed my yard. I put a healthy amount of money and time on my yard and is completely trashed! Someone please reach out to me for pictures and a resolution on how we ca

Questions

127

3

0

Accepted Solution

Official Solution

continue to receive someone else's mail; AT&T customer service tells me to just throw them away?

I have been receving another person's mail at my residence now for months, and despite multiple attempts at putting 'return to sender; does not reside at this address' to send back to AT&T, I continue to receive this individual's statement. In the past two days, I actually received multiple stat

Questions

17

1

0

Accepted Solution

Official Solution

Arbitration demand

Is there support email I can send my demand over faster or fax

Questions

76

1

0

Accepted Solution

Official Solution

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.2K

20

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.