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Spectrum fiber line cut by AT&T

I am a Spectrum customer whose line was cut by AT&T. How exactly does this happen by accident? Excuse my ignorance, but why would a technician be cutting a line found on a property? How is this acceptable professionalism? I’m pretty sure it doesn’t align with AT&T’s values. I was out of serv

Questions

 • AT&T Fiber Equipment

85

10

0

Accepted Solution

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ATT Laid FIber Lines in Neighborhood and Destroyed my Property

Who do I contact? They dug up rock which now covers most of my yard and landscape. The foreman I spoke to when they are almost complete in my neighborhood said they would rake up the rocks, reseed, and cover with straw. oh they covered the rocks with straw.  They owe me a new yard! Half des

Questions

 • AT&T Fiber Installation

775

5

0

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.2K

5

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expired Northlane debit card

I closed an ATT landline account a while ago, and some time later ATT sent me the refund on my unused negative balance in the form of a Northlane.com debit card. But I didn't really pay much attention to it. But when I went to activate it, it didn't work, and then I noticed it expired, valid through

Questions

 • AT&T Phone Account

2.5K

6

0

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How long does it usually take for ATT to update an item that has been returned so I can order the correct one?

I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda

Questions

 • Wireless Account

437

3

Accepted Solution

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HARASSMENT VIA TEXT MESSAGES

I am assaulted EVERY DAY by multiple phony text messages coming from nearby area code 469. HOW DO I STOP THEM?? I block the numbers as they come in, but there's always another number.

Questions

 • Data & Messaging Features, Internet Tethering

883

20

0

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Unable to upgrade phone without an unlimited plan?

I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:

Questions

 • Phone & Device Upgrades

639

11

0

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AT&T chat help never seems to work

has anyone ever seen the chat option work? I’ve tried for one month now with three different devices, several different WiFis, three different browsers and it has never worked for me. it just constantly appears as loading

Questions

 • Wireless Account

180

1

0

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Galaxy watch 4 numbersync issue

I just got the Samsung Galaxy watch 4 classic. Using a Samsung Galaxy S20 FE 5g phone. I also cannot connect the number sync.  I get an error on the watch Sd-Sdk-200 and a Pd-sdk-system_error on my phone.  I have tried turning off the VPN, uninstalled, reinstalled, unpaired, paired, turn

Questions

 • Data & Messaging Features, Internet Tethering

647

7

0

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Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

 • Account & Usage

197

3

Accepted Solution

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

 • HBO Max Login & Installation

46.3K

232

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New AT&T Fiber customers are receiving an upgraded modem specifically for Fiber services

Recently purchased a PlayStation 5 and have been in these forums and elsewhere trying to avoid speaking to customer service about help with port forwarding. In doing so, it’s come to my attention that new customers, or existing customers upgrading to fiber services are being provided a new modem, BG

Questions

 • AT&T Internet Equipment

21.7K

28

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Cannot send or receive pictures in Messages MMS

I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days.  I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.  

Questions

 • Data & Messaging Features, Internet Tethering

4.1K

11

0

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Why is AT&T not responsible for the value of my trade in phone??

I switched from sprint to Att 4 months ago. I had 2 fully paid for I phone XR, that I traded In On a promo that was supposed to reduce the cost of the I phone 12’s by $700 each. I canceled one of the lines fully knowing that I would have to pay full price for the phone that was associated with the l

Questions

 • Apple

673

8

0

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Usage Log Not Updating

For one line under my account, the call data in the usage log stopped updating on 5/12. Text and data for the line continues to update as expected, but no call data. And, yes, calls have come in regularly after 5/12. I’ve called support, but just keep getting transferred (to DirectTV support one tim

Questions

 • Wireless Account

152

6

0

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Closed

Trade-in scam

The promotion where you trade in your iPhone for $700 to get the latest one is a scam. They basically give you a $700 credit to your bill, and then you end up paying the $700 back along with the rest of the worth of the phone within a 30 month period. It’s basically a wash. The supervisor even admit

Questions

 • Wireless Billing

5.8K

97

Accepted Solution

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My SBCGLOBAL.net e-mail Sub-account is missing? Did Att change something recently?

My SBCGLOBAL.net e-mail Sub-account is missing? Did Att change something? It will not let me log into my sub-account. Seems to have disappeared sometime last week. If I log into my regular account and go to manage sub accounts it is not there and it says my account does not support sub-accounts. Wow

Questions

 • AT&T Mail Login & Security

47

3

0

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Bought an 8 Plus.. and it has a remaining balance from the previous owner.

I'm super (Edited per community guidelines) off. I spent the last of my money on this phone, because my fiancee had hers stolen and she needed a phone for work. When the phone arrived, i tried to unlock it through the unlock portal ONLY to be told there's a god dang balance left on the phone from th

Questions

 • Apple

54

1

0

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Is my 802.11n router the problem and if so, what's the best solution?

Our AT&T-provided router uses 2009's 802.11n protocol and does a poor job of providing coverage in our home. Should I ask AT&T to upgrade the router, buy my own wi-fi range extenders, or switch to a different ISP?

Questions

 • AT&T Internet Equipment

204

6

0

Accepted Solution

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On brother's account. Want to change provider for cost savings. Brother hasn't responded to texts & voice mails. What do I do?2

I am on my brother's account & want to move my service to a 55+ account with a different carrier. I have called & texted my brother on numerous occasions over the past month. I purchased a new phone &, since my brother will not for whatever reason give me his passcode, he has basically h

Questions

 • Wireless Account

51

3

0

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