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Crappy Customer Service

How do you contact the headquarters for AT&T to file a complaint

Questions

 • U-verse TV Equipment

21

2

0

Closed

Att.net email account

I asked a question, provided a follow up and now all I hear are cricketts

Questions

 • AT&T Internet Email & Security

17

1

0

phone locked

I payed off both my phones but when I ported my number out to the new carrier the new sim card wouldn't work bc ATT still has it locked. When I call in to ATT they say everything is payed off and they don't know why ATT still has the phone as locked but no supervisor is available. They promise a sup

Questions

 • Wireless Account

13

1

0

Significant Increase in Bill

I went from paying 80 a month to 120-30. What happened?

Questions

 • Wireless Account

17

1

0

Connectech has accessed my computer and got into my banking info. How many other people have found Connectech browsing personal files?

How many other people have found Connectech from India on your computer or using your mouse and browsing your personal files, after you kicked them off your computer.? Connectech accessed my computer and got into my banking information 2-days after they were kicked off. ATT refuses to respond to il

Questions

 • AT&T Internet Email & Security

28

5

0

After 20 years considering leaving ATT

After 20 years I am considering leaving ATT and going to one of the competitors because for some unknown reason, they cannot get one simple thing right. I have been back and forth, transferred and forgotten to be given a callback with regards to and ongoing issue. Not a major one but a simple shippi

Questions

 • Wireless Account

35

4

Uninstall latest update on Samsung Galaxy 12

I need to uninstall the last update to be able to use my phone correctly. The last update doesn't allow me to do things or change this I need to. Please tell me how to uninstall the latest update. 

Questions

 • Samsung

20

1

0

new purchase of phone and computer(2 in 1)

On February 5,i ordered online 2phones and a Surface Pro 2 (2 and 1). I pay taxes get a confirmation that it cleared my bank then i get confirmation number but when i track it its not valid. This the same thing that happened last year in up losing everything and at did not do anything

Questions

 • Data & Messaging Features, Internet Tethering

7

0

0

Closed

Getting the list of phone numbers called from my land line - Correct contact

I am advised by ATT that this information is only available by subpoena. ATT Global Legal Demand Center 11760 US Hwy 1 N. Palm Beach, FL 33408 888-938-4715

Questions

 • AT&T Phone Account

12

2

0

Not Getting What I Pay For

I pay 55 dollars a month for 18mbps and I ran an internet test and it says I only get 1mpbs I thought it was a glitch so I started to download something and it actually ended up being true. if it wasn't for lock down I would of switched to a different provider by now. I know fiber isn't available in

Questions

 • AT&T Internet Plans

19

1

0

Fiber availability

I dont think fiber is available in my town, Bartlesville, Oklahoma but I was allowed to sign up for installation and the CS agent told me the guy would dig a line and couldn't explain much how it worked and of course I couldn't talk to any expert about it. How does at&t get away with such horrib

Questions

 • AT&T Fiber Installation

38

4

0

Terrible Customer Interface Processes

What has happened to the ATT of 5 to 10 years ago? Why is the success rate to call ATT and get the right person without multiple wrong transfers or poor over seas audio quality at such a low ratio (ie 10 to 15 %). I called on Monday, 09/21 to ask two simple questions 1) where are the closest ATT

Questions

 • Other Phones & Devices

17

2

0

Got charged after cancelling my subscription

I signed for an Wireless account on Nov 18th and called on Nov 23rd to cancel. The person on the phone told me the account was cancelled and I wouldn't have nay charges. On Nov 25th, they sent me and email confirming a new account. (Which I didn't open, obviously) And today they tried to charge

Questions

 • Wireless Billing

18

2

0

Closed

where is customer complaint form?

I was told by an ATT rep on the phone today that I could search on "Customer Complaint Form" at ATT.com and get a form to fill out.   I even tried it while she was on the phone.  The search didn't take me to one, but she insisted it does, that it does for her.  I said it wasn't woking for me.  She d

Questions

 • Wireless Account

844

2

0

AT&T Internet Security Suite

The link to download is messed up and I have called multiple times and it is still messed up. Every time I try to get to the download page an error page appears and logs me out.  Will someone please fix this?

Questions

 • AT&T Fiber Account

31

5

0

why am I getting this email? I don't have att mobile

Why am I getting email below? I don't have att mobile! Hi MARY,We've received your payment.Service: WirelessAccount number: ending in 1695Amount: $99.17Payment date: 01/26/2021Payment method: Bank DraftConfirmation: 6VX7EPAYM0F0BK2

Questions

 • Wireless Billing

21

7

0

Cannot Set Up Voicemail

Hello! I use an iPhone 11. When I open the phone app, and tap Voicemail, I don’t have the “set up now” option. When I press and hold 1 to call my voicemail, I get the message “unknown error, call failed.” This is really frustrating—I need to be able to receive voicemails. 

Questions

 • Apple

35

1

0

Horrible Service!!

We were moving to a new house and had scheduled our appointment the morning of the move so that we could have the wifi up and running the same day of the move.  This is extremely important as our baby's video monitor is powered by wifi and without it it does not work.  This is why we scheduled when

Questions

 • AT&T Fiber Installation

203

1

0

0

Increase DSL Speed

My fiance has an apartment in North Beach Miami. The only connectivity available is from AT&T and is DSL. She currently has their 3mb package and is paying $40 per month. The AT&T support representative offered the "Basic 5" package for 5mbps at a cost of $60 per month. Are you kidding me?? Tha

Questions

 • AT&T Internet Plans

49

1

0

Need help fixing my SSN

I've been trying to order my girlfriend the new iphone 12 but the website and even the store i started my account at cant help me with it because my ssn was wrong and they cant fix in store. Plus the store wants me to pay full price for the phone tho I got my friest one for 400 down the day it came

Questions

 • Wireless Account

17

4

0

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