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Transfer of service/Submitting Complaints

The AT&T website does not seem to have a link for submitting complaints. I have been trying to move my service now for two weeks - each time the representative tells me that the move has been successfully set up, and then a few days later I get an e-mail telling me that my order could not be process

Questions

 • U-verse TV Account

278

1

0

0

AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call them every month to delete wrong charges. Each month I stay on phone for more than an hour. Today it topped nearly 2 hours. And if I don't call them to r

Questions

 • Wireless Account

597

1

0

0

File a complaint

I cancelled my 4 phone lines a month ago. Prior to cancelling and having more lines ported over to a new provided I did check with an ATT rep. over the phone and in person at my local electronics score and was informed that none of the line were currently in contract. So I continued to port the line

Questions

 • Wireless Billing

260

2

0

AT&T disconnected my DSL while combining my lines, now they won't reconnect my DSL!

On April 23rd ATT advised I could COMBINE my PHONE LINE and DSL LINE to save money (I then turned around and invested the money back in the faster speed internet)... their Retention employee didn't process the request correctly so they disconnected and CANCELED the DSL and now refuse to reconnect it

Questions

 • AT&T Internet Account

283

1

0

0

COMPLAINT - no dsl lines even though our previous owners had one, HOW?

AT&T NO DSL LINES, HOW???I have been since July trying to get a dsl line.  We live in a partly rural area.  The people we bought from had a dsl line.  But, after I made the appointment in July to install our new dsl line and Directv.... I called to see why the technician was not at the appointment f

Questions

 • AT&T Internet Plans

49

0

0

0

How to File a Complaint that will actually be resolved

I called ATT a week ago to ask about a payment plan. The lady I talked to told me there was nothing that could be done, although I know this is not true in the least. She told me the amount that was past due & I specifically asked if that was all I’d have to pay the following Friday when I received

Questions

 • Wireless Billing

154

4

0

0

AT&T Internet Available to Neighbors, but not us

My family lives in a rural area with very limited internet options. For years, we've been forced the use a local internet provider because they're the only ones who can reach us. However, we recently discovered that both of our neighbors on either side of us have AT&T internet. However, I believe AT

Questions

 • AT&T Internet Installation

17

1

0

Audio/Video freezing and going out frequently all this week!

All week, I have been having issues with loss of signal, audio/video freezing, etc.  Most of the time, the signal is gone only 5-15 minutes, but earlier in the week it was out for lengthy stretches. The router is fine--never see any red lights,and my internet and land-line have NO associated issues.

Questions

 • Watching U-verse TV

17

1

0

Att store Hoboken NJ issue

Hi, I recently went to ATT Store in Hoboken.  To say the least I left infuriated.  I called them and they told me they had blue iPhone 12 pros and max.  I get there then they tell me they don't have any and I told them I just called then their reply was that they are holding it for s

Questions

 • Apple

11

1

0

Frustrated with upgrade

I upgraded to 1 gig last week. There was a message (though not in email) when I upgraded that you would be sending me a new gateway. I haven't heard a peep about that still. On top of it, I get 140mbps on a good night on my 300 plan and resetting the gateway I currently have (BGW210) has now chopped

Questions

 • AT&T Fiber Ordering

36

6

0

Rewards & Bills

When I signed up back in November 2019, I was happy with T-mobile. Back then, I actually called them about disconnecting my internet service. But, I was suckered into signing up because of the free internet for life. It sounded very tempting. I was also informed that I would get $250 rewards for eac

Questions

 • Wireless Billing

29

1

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

20

3

0

Providing Feedback

I'm sorry if this is not the proper place to ask this question, but I just had the worst troubleshooting call of my life. Where can I email someone to provide feedback on the situation?

Questions

 • AT&T Fiber Account

13

2

0

Offer on 2 out of 4 trade-in is still pending after multiple calls to customer service center

I switched from Verizon to AT&T around thanksgiving last year and my misery started since then. I had switiched under the offer of getting USD 700 per line on qualified trade in. Just to add, I had also paid verizon USD 1000+ inorder to switch. Now after 5 months after endless calls to customer serv

Questions

 • Wireless Billing

12

1

0

My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

Questions

 • AT&T Internet Plans

17

1

0

Combined Bill Nighmare

I never asked for a combined bill for my residential phone line and wireless service. And multiple times, it's created a nightmare when dealing with the wireless service, but nothing like this week. On Tuesday, I attempted to pay off one wireless phone under an installment plan so that we could t

Questions

 • Wireless Billing

28

3

0

TV will not link to HMDi1 without extra steps

I have called to get assistance for when I turn on my tv why it does not automatically connect to HMDi1. I have to press the input button and go to another input (like HMDi3) click ok then go back to HMDi1 before it will come in. I have called at least 3 times spoke to many agents to no avail. I was

Questions

 • U-verse TV Account

25

1

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

8

0

0

Terrible Customer Service and Fres

I am attempting to find out the name of someone in your legal department as I have exhausted all of my informal complaints with Donna M- Manager, loyalty, and customer service. I have been misguided and directed for 3 months and have paid fees and fees again just to cancel any service with AT&T for

Questions

 • U-verse TV Account

129

0

0

0

I want to file a complaint.

I recently made a pre order for new apple iPhone and watch, I got up at 3am to make the purchase. I successfully placed the order, received a phone number for device and order number. I then get a message on my app, not an email or voicemail, that they will be cancelling my order because they needed

Questions

 • Apple

65

0

0

0

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