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Complaint - billing

Hi, I contacted AT&T over the phone on Feb 02 when I learned they had a promotion going on for family plans that are on 10GB or more share plan for $1

Questions

 • Wireless Billing

753

3

0

0

Unbelievable terrible service. No complaint department!

I’ve just about had it. I’ve had more trouble with this company than I’ve had combined the others. I’m told by the person at call center there is no c

Questions

 • U-verse TV Account

154

3

0

0

HORRIBLE service!

Let me begin by saying I'm furious with AT&T.  I was switching home phone and internet to AT&T and was told that "I needed to be home between 8:00 a.m

Questions

 • AT&T Internet Account

284

1

0

0

Daylight robbery

So AT&T suck, as does their twitter guy steveB. Let me explain: myself and my wife signed up to AT&T in-store 5 months ago. We were asked if we wanted

Questions

 • Wireless Billing

1.1K

4

0

0

ATT made matters FAR worse, as A brand new customer who just got service, phone, auto, they can stic

I have no idea who to call or address this to at this point but I will put it here for the record as well as every place else I can. I bought a phone

Questions

 • Account Features

273

4

0

0

Bad Customer Service Experience

Today, I called in to AT&T customer service with questions regarding my phone/internet plan.  I spoke with a customer service representative named Six

Questions

 • AT&T Internet Account

313

1

0

0

ATT Uverse not living up to expectations- customer service significanlty lacking

For 4 years I have been receiving mailers, door knockers, etc to move to att uverse.  For 4 years I never did then finally gave in because it was goin

Questions

 • U-verse TV Account

534

2

0

0

ATT sent my private phone records to my estranged husband

My husband and I are going through a divorce.  I split my service from his account back in November to my own private account and billing.  He recentl

Questions

 • Wireless Account

361

1

0

0

The new pay in full plans

I have been a prepaid customer for YEARS. I currently have the $50 prepaid plan. I have noticed that there are new plans where you can prepay for a ye

Questions

 • Plans & Features

11

1

0

Will I be credited back for charges relating to phones that were supposed to be "free"

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollar

Questions

 • Wireless Account

14

1

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to fin

Questions

 • Wireless Billing

10

2

0

lack of tower coverage

Would like to know why rural service in a populated area is not covered (by any provider apparently).  I have been an ATT customer for years and provi

Questions

 • Network Coverage

8

0

0

Need a check reissued

[EDITED per Community Guidelines - removed personal information]

Questions

 • AT&T Phone Account

15

3

0

Issue with unlocking Device

I am trying to port my iPhone XR over to Verizon. My phone is no longer on a contract with AT&T and I have completely paid off my installment plan

Questions

 • Apple

13

1

0

Paid full price for my phone but cannot unlock

I paid full price for my Phone and went over to the unlock page from ATT but says IMEI does not match an att phone. I purchased the phone directly fro

Questions

 • Phone & Device Upgrades

39

4

0

Continued Billing Issues

I have patiently been waiting for a credit on an iphone XR since May 2019. I have had countless conversations (documented through text) with the store

Questions

 • Wireless Billing

15

1

0

Grossly overcharged on my first ever ATT bill.

I just moved to a new state and decided I would give AT&T a shot at providing me with a tv and internet bundle package. It was between att and cox. We

Questions

 • U-verse TV Account

17

1

0

Order not found

I went to Costco to do my switch from T Mobile to ATT and now when I tried to check the status of my ordered phone, the site is stating that I didn't

Questions

 • Phone & Device Upgrades

8

1

0

False information by At&t Representative in live chat.

AT&T,I have purchased an iPhone 11 pro from 3rd party person in Facebook Market on March 21st, 2020 which is locked to the At&t network. Before my pur

Questions

 • Other Phones & Devices

45

1

0

Email Contact

Is there an email where I can discuss a promotional deal that was attributed to my account when I purchased a phone but then never followed through on

Questions

 • Wireless Account

29

1

0

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