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Where Is There Decent Customer Service

I have been a loyal customer of AT&T for nearly 10 years. In January 2017, I decided to bundle my cellular data with DirecTV and U-verse. Since that time I have made 16 phone calls, spoken with 12 different customer service representatives, spent 439 minutes, which equals 7.31 hours of unpaid work t

Questions

 • Wireless Billing

268

8

0

My phone bill is incorrect over charging me $1000. My phone has been shut off Bill still not fixed

Att new customer wireless (contract as  well as DIRECTV) I’m am having  A similar issue  that others seem to be having with AT&T. With my BILL  I always had good luck with them never had a problem and now ever since they have merged with DIRECTV ( which my family has had for years mind you) they are

Questions

 • Wireless Billing

139

1

0

0

No Communication Between Companies After Merger

I have been a loyal customer of AT&T for nearly 10 years. In January 2017, I decided to bundle my cellular data with DirecTV and U-verse. Since that time I have made 16 phone calls, spoken with 12 different customer service representatives, spent 439 minutes, which equals 7.31 hours of unpaid work t

Questions

 • Billing & Payments

185

0

0

0

Fraud Department False Accusations

I was an AT&T Customer for over 5 years. My services were interrupted due to a line that was open under my name without my knowledge. I called and open a claim to have it closed. In order for my services to be restored that customer care representative told me i have to pay the $90 that was past due

Questions

 • Wireless Account

2.6K

7

0

0

Dont expect any compensation, even though promised (ATT is a liar and a thief)

I have prepaid wireless service and  my data was not working for 10 days (4/09/2019 to 4/18/2019). I had called the customer service, went to store to get it fixed but nothing worked. In one of the calls, the customer service rep opened a ticket (the previous opened ticket somehow disappeared from A

Questions

 • Account & Usage

152

1

0

0

AT&T Received Empty Box!?

I pre-ordered the Galaxy S9+ on the 11th of March. The phone shipped on the 13th, I received the package on the 14th, the box was empty. I called AT&T customer support and went through eight different representatives none of which told the following representative what my situation was. I talked on

Questions

 • Wireless Billing

223

2

0

0

AT&T Internet outage Service Compensation (Better solution)?

Saturday, 7/13/2019, I woke up to enjoy my weekend off. I started using the internet, and within 20 minutes, it stopped working. I figured, maybe it's just a miniature issue and it's just going out for a few minutes or so. I decided to go for a walk and run some errands, which lasted 4 hours. I get

Questions

 • AT&T Internet Account

887

2

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