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Anyone? NO number to check on "Notice of Dispute"? Do I just move straight to Arbitration?

For 26 months we've had unbelievable billing discrepancies, which look like data entry results from an MS-DOS based computer system by people that barely understand the language they are written in. Things that stick out like a sore thumb:Wireless charges for warrantied equipment AT&T has (with trac

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Wireless Auto-Pay Discount Not Applied Because of Combined Billing

With my plan I'm supposed to get a $20 credit for being enrolled in Auto-pay and Paperless Billing.  I have Uverse TV and Internet as well as Wireless service.  I am signed up for combined billing so I get one bill each month.  The combined billing is attached to the Uverse account which has the aut

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186

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Combined Billing Denied

I spent half an hour today on the phone today talking to 3 different people trying to get combined billing setup on my account. This is the second time I called to request combined billing. I was told today that the system is not allowing me to have combined billing. I was told the system gives an e

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Combine billing nightmare - Stay away from this company

For roughly 9 months I have enjoyed drama free AT&T service and billing which was out of the norm,  In November my significant other and I decided to order Uverse TV and that is where the night mare began.. - Tech did not show up at the allotted time's- Finally cancelled and decided to try out direc

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106

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Need landline and wireless bills decombined for cell phone upgrade!

I have been getting the runaround as usual re: having my landline service disconnected. I've been trying to accomplish this since Jan 2018. Here it is the middle of April and no change. I haven't had use of my landline phone for some time now, and yet they can't seem to get it disconnected (although

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206

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Over-Charging and Inconvenience

I have been dealing with AT&T for about 2 years now. I moved to a new house within the same city and was told by an ATT rep that I was not able to move my internet to the new house and that I had to get a entirely new account, leaving my mobile on an account by itself. They ended up charging me for

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239

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Closed

Issues with Direct TV Billing

The combined billing with AT&T and Direct TV is a complete nightmare.   1.  I was provided a financial incentive to combine my Direct TV bill with AT&T through AT&T (NOTE:  AT&T also screwed up my wireless bill)2.  The customer service rep for AT&T told me that my DTV bill will be combined with my A

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672

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Why does the Wireless and combined billing (Uverse) systems do not talk to each other?

I had a wireless account. (Acct#1), which I paid for the year, my choice of.. $1100 dollars. So it had a huge creditWe decided to add Uverse (AccT #2).... credit balance in account 1 transferred to Uverse account.  First account closed.- The installer came over, and said he could not add it do to a

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127

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Combined billing catch-22

Apologies in advance for wall of text, but I really need help here, and I'm at my end. So over the weekend, I end up dunking both my and my wife's phones in the river (long story.)  We are enrolled in the ATT Next installment plans (about a year in) and have combined billing for wireless and AT&T Uv

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1.9K

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Issue with combined billing and Phone Unlock

Hi, I am on AT&T Next installement plan and trying to get my phone unlocked. I submitted an unlocking request but it got rejected because I have to pay off AT&T Next installement plan before getting it unlocked. So, I had a char with At&T representative, he said if I pay $243, he/she can apply it ag

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