Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (49)

Relevance
Selected Relevance
Bogus Charge Turned Over to COLLECTIONS After Three Weeks???????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 10/08/17, we began wireless service with AT&T and then canceled on 10/21/17 and returned all equipment to the store on top of paying for the restocking fees. This was all well within the Buyer's Remorse period and we were assured there would be no added charges and that our bill would be correcte

Questions

82

0

0

0

fedex smartpost att equipment return can't get tracking stauts

FedEx stoped providing tracking number details on AT&T Equipment return, USPS Says it was delivered but AT&T still charing me a $150 equipment fee. Help! is this an AT&T Scam?

Questions

1K

5

0

0

Being harrassed by collection agencies

Back in Oct 2015, I called and inquired about a POTS line but not to have it installed because of the install cost. Next thing I know I am getting bills from att, I contacted them and they apologized cancelled the bill of $106. A couple of months later I received another bill for $26, I called again

Questions

209

1

0

0

Why am I in collections? I'm a current customer on a family plan.

I have been an AT&T customer since approximately 2004 and still have the same number I received when I first joined. I merged my account with my partner's number into a family plan in September of 2014.   Even though AT&T has notorious network issues, we stuck with you guys out of the belief that th

Questions

312

2

0

0

Billing Issues - Now they threaten collection

In Apr I moved and set up ATT.  House has hazardous mold so we were forced to leave immediately.  Tried to move the ATT UVerse to the new home we found but installation was over 2 weeks delay.  So had to cancel and find another service.  Despite this we paid our bill on time until we knew we would h

Questions

127

2

0

0

ATT bricked my phone, set up a temporary account to fix it and now that account is in Collections.

I changed jobs and switched my # to another provider because of it. ATT did not unlock my phone# (or phone perhaps, not sure technically what the issue was.) and so my new job's provider could not activate my phone. I was told by ATT to go to a store to get a new SIM. I did and they told me they wou

Questions

900

8

0

0

Collections Issue

I talked to a few Reps about 7 months ago to resolve my account balance that appeared on my credit report 3 years after I cancelled my Service, before moving to the UK for the military. I never received a bill and thought I had paid off in full. They sent me a new bill, asked my to review it, and th

Questions

380

1

0

0

Billing continued after cancelling account

Cancelled account and got new billing cycle now owe 300. Called over 10x same excuse and answer every time what else can I do I'm now in collections and they won't stop calling I refuse to pay for services I didn't use !

Questions

201

2

0

0

AT&T COLLECTION DEBT TO ERC

So I called the collections department at AT&T about a week ago and talked to two different reps. They both told me the same thing. When I asked if they could recall the debt back from ERC they told me that they could as long as I made a payment to AT&T directly and not ERC. They told me once a paym

Questions

2.8K

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.