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AT&T incorrectly, invalidly, or fraudulently placed in collections?

Much like everyone else, I was shocked to find an account in collections on my credit report. It was listed as being from "Franklin Collections". Listed as original creditor was "AT&T". The only AT&T UVERSE account I had, was paid in full + closed in early Aug 2016, (due to my relocating), so either

Questions

 • U-verse TV Account

205

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Why am I in collections? I'm a current customer on a family plan.

I have been an AT&T customer since approximately 2004 and still have the same number I received when I first joined. I merged my account with my partner's number into a family plan in September of 2014.   Even though AT&T has notorious network issues, we stuck with you guys out of the belief that th

Questions

 • Wireless Billing

303

2

0

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ATT bricked my phone, set up a temporary account to fix it and now that account is in Collections.

I changed jobs and switched my # to another provider because of it. ATT did not unlock my phone# (or phone perhaps, not sure technically what the issue was.) and so my new job's provider could not activate my phone. I was told by ATT to go to a store to get a new SIM. I did and they told me they wou

Questions

 • Wireless Billing

732

8

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Collections Issue

I talked to a few Reps about 7 months ago to resolve my account balance that appeared on my credit report 3 years after I cancelled my Service, before moving to the UK for the military. I never received a bill and thought I had paid off in full. They sent me a new bill, asked my to review it, and th

Questions

 • Wireless Billing

369

1

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fedex smartpost att equipment return can't get tracking stauts

FedEx stoped providing tracking number details on AT&T Equipment return, USPS Says it was delivered but AT&T still charing me a $150 equipment fee. Help! is this an AT&T Scam?

Questions

 • Wireless Account

947

5

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Bogus Charge Turned Over to COLLECTIONS After Three Weeks???????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 10/08/17, we began wireless service with AT&T and then canceled on 10/21/17 and returned all equipment to the store on top of paying for the restocking fees. This was all well within the Buyer's Remorse period and we were assured there would be no added charges and that our bill would be correcte

Questions

 • Wireless Billing

72

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Being harrassed by collection agencies

Back in Oct 2015, I called and inquired about a POTS line but not to have it installed because of the install cost. Next thing I know I am getting bills from att, I contacted them and they apologized cancelled the bill of $106. A couple of months later I received another bill for $26, I called again

Questions

 • AT&T Phone Account

196

1

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AT&T COLLECTION DEBT TO ERC

So I called the collections department at AT&T about a week ago and talked to two different reps. They both told me the same thing. When I asked if they could recall the debt back from ERC they told me that they could as long as I made a payment to AT&T directly and not ERC. They told me once a paym

Questions

 • Wireless Billing

2.4K

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Billing Issues - Now they threaten collection

In Apr I moved and set up ATT.  House has hazardous mold so we were forced to leave immediately.  Tried to move the ATT UVerse to the new home we found but installation was over 2 weeks delay.  So had to cancel and find another service.  Despite this we paid our bill on time until we knew we would h

Questions

 • U-verse TV Account

104

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