Hi everyone,this is my first post and it comes after hours on the phone with ATT. I hope someone can help...This is the issue:I cancelled my old phone number in 2014 and paid all expenses tied to itI moved to Europe for workI recently came back to the USA and got a new number/accountToday, I mistake

Hello,  I have been very frustrated.  I cancelled services in December and turned in equipment through UPS the day before my services were canceled. UPS gave me a receipt and I held on to it for quite some time. In May, I discarded that receipt. Now, I have received a call from a debt collector stat

For two months, we have been receiving collection notices from a credit collections company claiming we owed $198 to AT&T. For two months, we have been contacting AT&T to try to figure out why we owed anything and WHY we were turned over to collections. Each time we have called, we have never been o

My house was flooded during hurricane harvey which caused me to cancel services and move to an area that didnt offer the current package i had with AT&T. I keep receiving calls from credit collections saying i owe ATT $600 in cancellation fees, Before i even cancelled i spoke to the rep and she stat

After terminating my service upon moving into a new house in an area that does not support U-verse, I was charged an early temination fee even though it was voided because of the unavailability in my new area. I started receiving bills of $152.39. I called serveral times and each time the person I s

My husband and I moved to Raleigh in June 2014, and naturally, wanted to set up our wireless internet. We decided to go with AT&T, and completed the online process to set up internet access. When we didn’t receive service as scheduled, we called AT&T to find out the status of our service. The AT&T r

I need to know if my bill has been sent to collections & if so I need to know who or what I need to do to start making payments to avoid negatory marks on credit report please let me know ASAP, I’ve tried to chart with ur customer service but that didn’t work I also tried calling and that didn’t wor

I am experiencing a customer service nighmare.   I have three questions:(1) How do I make sure my AT&T U-verse account is discontinued/closed?(2) How can I get a refund for the period during which my internet services were provided by TWC not AT&T?(3) How do I get AT&T to stop attempting to collect

Greetings, I settle an acoount with a collections agency. The problem is that I am trying to clear this with my credit and the collections agency says that they will not do it. I need promt assistance with the situation because I am trying to buy a house. Thank you.

I had an internet account with ATT many years ago. Apparently the final bill was unpaid. Now ATT has reported to multiple collection agencies for different amounts when there was only one outstanding bill. Does anyone know how to resolve this? I dont mind paying the bill but the credit companies hav

Hi there,   I had ATT service for two days between 9/26 - 9/28 before I transferred my account to T-Mobile.  I was not under any contract or any monthly plan and clealry confirmed with the ATT rep that this would be prorated if I did transfer my account.    Now I get a bill for

ATT placed a collection for a bill that was incorrect. Years ago, I switched from ATT to Spectrum. I kept getting a bill for it, even though no data was use (confirmed by the att agents I spoke with repeatedly). I paid the balance of what was due, and I was repeatedly told by a customer service agen

In March of 2013, I switched my AT&T home phone / DSL to U-verse DSL only service. In mid-June I received a collections letter that my previous account was past due and an AT&T "final" monthly statement which stated that I owed $145 in late fees from this account. Both letters state the final amount

An account from 2009 that was paid in full with AT&T after several painful phonecalls all over their customer service and collections departments has come back from the dead and appeared on my credit report after being paid for 3 years.  Now the collection agent (Enhanced Recovery Services) is sayin

On Wednesday, Sept. 24th, I went into a local AT&T store to upgrade my phone and to get my mother a new phone and add her to my plan. She has had the same cell phone and plan with a different provider for six years, and her old flip phone, which is her only source of long distance to call me, had be

Hello,   I am tired of getting collection notices from collection agencies on behalf of ATT and requesting them to validate it.   Every time one collection agency closes the account ATT shuffles it to another and validation starts anew.   I have finally had enough and filed complaint with BBB specif

Boy, what a mess. I am an extremely frustrated almost 10 year customer of ATT/Cingular Wireless. The story so far...    I wanted to check my credit report and see if there was anything on there that I should be aware of awhile back. I found 3 different collections accounts for ATT - 2 IC Systems and

My credit report reported a collections account through Enhanced Recovery Collections via ATT.  I have never received anything in the mail about this.  I also have never heard about through my AT&T account.  I have never made a late payment, all my payments are automatic.  Please let me know how to

I was turned over to a collection agency called ERC. When I called AT&T fraud division about this they said it was a legitimate charge for a phone that was purchased in 2007. However, that is not possible. I never bought a new phone from AT&T,  I bought a phone from a friend and had the same one whe

I have been an AT&T customer since approximately 2004 and still have the same number I received when I first joined. I merged my account with my partner's number into a family plan in September of 2014.   Even though AT&T has notorious network issues, we stuck with you guys out of the belief that th