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ATT still threatens collections due to their error, help

We depend on our cell phones as the life blood of our business. Regrettably after not getting any resolution with technical support (dropped calls, technical issues for 2+ years) and spending hours out of our busy day in the attempt to resolve the issue (with no real improvement and lost revenue)  I

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358

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Charged for Returned Equipment

Hello,  I have been very frustrated.  I cancelled services in December and turned in equipment through UPS the day before my services were canceled. UPS gave me a receipt and I held on to it for quite some time. In May, I discarded that receipt. Now, I have received a call from a debt collector stat

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224

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Turned over to Collections??????

For two months, we have been receiving collection notices from a credit collections company claiming we owed $198 to AT&T. For two months, we have been contacting AT&T to try to figure out why we owed anything and WHY we were turned over to collections. Each time we have called, we have never been o

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41K

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I settle and account...

Greetings, I settle an acoount with a collections agency. The problem is that I am trying to clear this with my credit and the collections agency says that they will not do it. I need promt assistance with the situation because I am trying to buy a house. Thank you.

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615

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Received a debt collection letter for an "account" we never received service for!

My husband and I moved to Raleigh in June 2014, and naturally, wanted to set up our wireless internet. We decided to go with AT&T, and completed the online process to set up internet access. When we didn’t receive service as scheduled, we called AT&T to find out the status of our service. The AT&T r

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427

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SENT TO COLLECTIONS FOR FAKE DEBT

After terminating my service upon moving into a new house in an area that does not support U-verse, I was charged an early temination fee even though it was voided because of the unavailability in my new area. I started receiving bills of $152.39. I called serveral times and each time the person I s

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510

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Hurricane Harvey Cancelled Services turn over to collections

My house was flooded during hurricane harvey which caused me to cancel services and move to an area that didnt offer the current package i had with AT&T. I keep receiving calls from credit collections saying i owe ATT $600 in cancellation fees, Before i even cancelled i spoke to the rep and she stat

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Billing/Cancellation/Collections/Many Phone Calls

I am experiencing a customer service nighmare.   I have three questions:(1) How do I make sure my AT&T U-verse account is discontinued/closed?(2) How can I get a refund for the period during which my internet services were provided by TWC not AT&T?(3) How do I get AT&T to stop attempting to collect

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350

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Collections???

I need to know if my bill has been sent to collections & if so I need to know who or what I need to do to start making payments to avoid negatory marks on credit report please let me know ASAP, I’ve tried to chart with ur customer service but that didn’t work I also tried calling and that didn’t wor

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260

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Multiple amounts reported on my credit report from ATT from a single bill

I had an internet account with ATT many years ago. Apparently the final bill was unpaid. Now ATT has reported to multiple collection agencies for different amounts when there was only one outstanding bill. Does anyone know how to resolve this? I dont mind paying the bill but the credit companies hav

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258

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Turned over to collections erroneously and AT&T says they can't do anything.

I was turned over to a collection agency called ERC. When I called AT&T fraud division about this they said it was a legitimate charge for a phone that was purchased in 2007. However, that is not possible. I never bought a new phone from AT&T,  I bought a phone from a friend and had the same one whe

Questions

603

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WRONGFUL COLLECTIONS FOR DSL!!!

Boy, what a mess. I am an extremely frustrated almost 10 year customer of ATT/Cingular Wireless. The story so far...    I wanted to check my credit report and see if there was anything on there that I should be aware of awhile back. I found 3 different collections accounts for ATT - 2 IC Systems and

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1.9K

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ATT collections/ Enhanced Recovery Collections

My credit report reported a collections account through Enhanced Recovery Collections via ATT.  I have never received anything in the mail about this.  I also have never heard about through my AT&T account.  I have never made a late payment, all my payments are automatic.  Please let me know how to

Questions

8.6K

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There Is NOTHING AT&T Can Do To Keep Me After This Latest Fiasco

On Wednesday, Sept. 24th, I went into a local AT&T store to upgrade my phone and to get my mother a new phone and add her to my plan. She has had the same cell phone and plan with a different provider for six years, and her old flip phone, which is her only source of long distance to call me, had be

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653

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Wrongfully billed and the bill being sent to collections

Hi there,   I had ATT service for two days between 9/26 - 9/28 before I transferred my account to T-Mobile.  I was not under any contract or any monthly plan and clealry confirmed with the ATT rep that this would be prorated if I did transfer my account.    Now I get a bill for

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320

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collection dispute help!!!

ATT placed a collection for a bill that was incorrect. Years ago, I switched from ATT to Spectrum. I kept getting a bill for it, even though no data was use (confirmed by the att agents I spoke with repeatedly). I paid the balance of what was due, and I was repeatedly told by a customer service agen

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RE: ATT Billing Dispute

Hello,   I am tired of getting collection notices from collection agencies on behalf of ATT and requesting them to validate it.   Every time one collection agency closes the account ATT shuffles it to another and validation starts anew.   I have finally had enough and filed complaint with BBB specif

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2.4K

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Sent to collections 3 months after switching to U-verse DSL

In March of 2013, I switched my AT&T home phone / DSL to U-verse DSL only service. In mid-June I received a collections letter that my previous account was past due and an AT&T "final" monthly statement which stated that I owed $145 in late fees from this account. Both letters state the final amount

Questions

1.3K

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Illegal Collections by AT&T

An account from 2009 that was paid in full with AT&T after several painful phonecalls all over their customer service and collections departments has come back from the dead and appeared on my credit report after being paid for 3 years.  Now the collection agent (Enhanced Recovery Services) is sayin

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563

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Being harrassed by collection agencies

Back in Oct 2015, I called and inquired about a POTS line but not to have it installed because of the install cost. Next thing I know I am getting bills from att, I contacted them and they apologized cancelled the bill of $106. A couple of months later I received another bill for $26, I called again

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