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How To Contact Collections - Resource Information From AT&T

Learn how to contact our collections and more Thank you for visiting the AT&T Community Forums. We understand knowing who to contact is key to resolving your questions and concerns. Contact Our Team Directly! For collection-related inquires, contact our team at 1.800.947.5096.   N

Questions

 • Wireless Billing

51.2K

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Official Solution

Unable to Find an Old Charge

I was an Att&t Uverse customer about 8 years ago and closed my account about 5 years ago. I have recently had a credit ping claiming I owe a collections agency $91 on behalf of Att&t Uverse. My account is considered inactive and I am unable to log in to check any past bills for whatever balance they

Questions

 • Watching U-verse TV

84

1

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Official Solution

sent to collections after paying

Hi I am wondering a phone number or what i should do  . I switched my phone number and paid the $300 fee to at t    to close account with them.  2 years ago. I noticed i have collections on my credit for this !!I am trying to buy a home and need this off my credit any info will help !!

Questions

 • Wireless Account

2.9K

6

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EMERGENCY: Account under wrong name

My girlfriend opened an account for us in 2017- it was supposed to be under her name until we broke up, and then we went into AT&T to have the account put under my social security number and name. The problem is, the guy didn't even change it and there is no record of change even! Now the account is

Questions

 • Wireless Account

113

1

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Faithful 8 year Uverse Customer - charged for service after I moved - please help!!

Dear AT&T - Uverse,I ordered Uverse service as soon as it was available to me in 2008.  I had it for 8 years, until 2016.  Unfortunately I moved to an area (see address below) that does not have Uverse service and the only 'broadband' remains with Charter.  Now when I was moving at the end of last y

Questions

 • AT&T Internet Account

256

4

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0

Past-due bill resolution involving IC System collection agency

I need to pay a bill on an old account that has been closed and sent to collections. The name of the collections service that I see in my credit report is "I C System". I have read that there can be problems getting a complete resolution when IC System are involved, so I don't want to simply pay thr

Questions

 • AT&T Phone Account

493

0

0

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In collections with active service!??!!

I have two active accounts with AT&T; I have had them for years, yet when I pulled my credit report there are two accounts in collections??? My home internet service and Ipad service are paid in full. What gives?  Please help, I don't even know where to start? Account #1$167Current Balance11 AT TOri

Questions

 • U-verse TV Account

280

1

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Stop Mail / Complaint

Two questions... One, how do I stop AT&T junk mail from being sent to my house? Two, the reason I want it stopped is AT&T put me in collections for their mistake and so far won't own up to it.  Whenever you try to talk someone all they will tell you is that they don't have a record of the account in

Questions

 • AT&T Internet Account

765

3

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U Verse wrongly sent me to a collection agency. I have not been a customer since January, 2012.

I recently received a notification on my credit report that said U verse has sent a bill to a collection agency in the amount of $384.  I have not been a customer since January 2012.  I returned all equipment and did not have an outstanding balance when I ended my service in January 2012. I would ap

Questions

 • AT&T Internet Account

96

1

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Enhanced Recovery - Fraudulent Collections by AT&T

After many, many years of being with AT&T I've just received a credit report alert that a new collections file has been opened.  There is absolutely NO merit to this.  After reading countless posts in here about this crooked collections company and this rogue claim of $102, I'm encouraging everyone

Questions

 • Wireless Billing

2.1K

6

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Notice of Dispute filed 3 mos ago- No response from AT&T- Sent to collections

I am a former ATT wireless customer with a family plan. After several years of nothing but problems with my service and poor customer service experiences I ended my service. I could go on and on, however it would take too long. I'm an old man and would probably be dead by the time I finished explain

Questions

 • Wireless Billing

440

1

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Need to get in touch with Collections

My husband and I are trying to pay off an old account from 2012. We don't have the account number or any information other than one of the phone numbers that was on that account.  We have tried all the numbers available and it's just an automated run around. Frankly, we are sick of it. We just want

Questions

 • Wireless Account

103

1

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AT&T Account Automatically Reactivated and I was billed without knowing.

On August 2017 I paid my bill in full and requested to terminate my service due to the fact that AT&T did not have an affordable unlimited data plan at the time. I was recently considering switching back until I received a notice that an outstanding balance was sent to collections. I was confused be

Questions

 • AT&T Internet Account

252

1

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False Collections Reporting

When I signed back up for DirecTV it was explained to me that I could save an additional $10 if I bundled my internet with them. I already had internet, so they explained to me that I had to create a “new” internet account to get the bundling to work. This sounded odd since I already had an account

Questions

 • AT&T Fiber Account

281

1

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$730 Equipment Charges for Sub-Par Service

I was in an AT&T store the other day to add a child to my existing service.  However, the process was stopped after seeing a $730 open balance stemming from a previous U-verse account. Now, I was aware of this debt previously, however, didn’t know this would harm by wireless service options.   I was

Questions

 • U-verse TV Account

154

2

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Closed

Erc debt

Will At&t negotiate the balance due via an offer in compromise like Other creditors? I have never received any billing or notification from Erc but your site says debt assigned to them.

Questions

 • Wireless Billing

129

2

0

Returning from active, time to settle my account. What do I do now?

Without going into much detail, I have been away unexpectedly for approximately 4 years on active duty.  I have returned and am trying to get my paperwork in order.  I know I owe money to ATT for internet, I assume its been sent to collections. My bank is of little help and offers me no collections

Questions

 • AT&T Internet Account

443

0

0

0

COLLECTIONS

What is the appropiate (beings I guess the term legal makes this an inappropiate post) procedure for sending an account to collections?  My husband has been sent to collections from ATT, for an account that is not his.  Upon speaking with ATT representatives, via the telephone and live chat, it has

Questions

 • U-verse TV Account

778

4

0

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Collections home phone landline service

There is a outstanding bill on my credit for $94. I have contacted Franklin collections agency to pay the bill and have it removed from my credit. However, I was told that AT&T does not allow deletions from credit report under any circumstances. Is that correct?

Questions

 • AT&T Phone Account

199

0

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ATT still threatens collections due to their error, help

We depend on our cell phones as the life blood of our business. Regrettably after not getting any resolution with technical support (dropped calls, technical issues for 2+ years) and spending hours out of our busy day in the attempt to resolve the issue (with no real improvement and lost revenue)  I

Questions

 • Wireless Billing

339

4

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0

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