Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (29)

Relevance
Approved for unlock but I did not receive the unlock code

I was approved to unlock my Samsung Galaxy S5 active; however, I never received an unlock code in my email.

Questions

 • Samsung

229

1

0

0

Trying to use deviceunlock but keeps saying service unavailable try again later.

Trying to unlock galaxy s8+ we bought from someone who was on at&t. But deviceunlock area says system not available try again later for last 3 days. Is there another way to get an unlock code? I have mobile and at&t was supposed to work but needs unlock code first?

Questions

 • Network Coverage

44

0

0

0

Unlock status approved but never got the 8 digit code

I am trying to unlock my at&t device and the unlock request status says its been approved, but I never got the 8 digit code in my email. What can I do?

Questions

 • Android

136

0

0

0

Error: We found no record of the IMEI Number you entered.

I am attempting to request an unlock code for my AT&T Samsung Focus 2 which is paid off and no longer being used (2 weeks ago I bought a new AT&T HTC One phone). When I enter my IMEI number to request the unlock code from AT&T, I get "Error: We found no record of the IMEI Number you entered." I cont

Questions

 • Samsung

845

1

0

0

Unlocking Galaxy S7 Edge

Hello, I just used the AT&T website to get an unlock code for my Galaxy S7 Edge. I put my new sim card in, powered up the phone and entered the unlock code. It said unlock successful, but then shortly after, says phone not allowed MM#6. I've tried pulling the sim card out and back in and restarting

Questions

 • Other Phones & Devices

215

1

0

0

AT&T provided unlock code does not work

EDIT: The code does work. It was not working the first 3 times I tried it. This is what I did to fix it. 1. Factory reset - no sim inside.2. insert att sim and go through setup wizard.3. power off phone then switch to different carrier sim.4. power on and when it asked for the code I entered it agai

Questions

 • Android

149

1

0

0

VERIFICATION MESSAGES ERROR / NO ACCESS TO SET UP PASSCODE: (VORCC02) - I'm a 1st Time Client

@ATTCares Re: VERIFICATION CODES DON'T WORK AND I CAN'T SET UP PASSCODE AT ALL.   I transfer from another mobile company to AT&T in hopes that it will be amazing and everything would be working to perfection. Sadly, I have encounter several issues with the process of how things are done. Specifical

Questions

 • Wireless Account

1.4K

5

0

Trade-In Promotion Problem

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

Questions

 • Wireless Account

912

3

0

0

ulocking phone

hello, i have sent on november 17th request for ulocking my phone wich has been approved two days after. But, i still havent got the code that i need to ulock  my phone!!! I would like you to share with me some email, or any contact where i can say how disapointed i am about the situation. I have co

Questions

 • AT&T Phone Account

180

3

0

0

Device unlock status is approved but no code emailed

I purchased a Samsung s8 (registered to at&t) at Sam's club on 1/15. I use a different carrier and requested to have the phone unlocked the same day I purchased it. On 1/18 I went online to check the status and it showed approved. However, no email was sent with the confirmation code to act

Questions

 • Samsung

336

1

0

0

Unlocking Attempts USED Help Me

I am trying  to unlock my cell phone but i already have exhausted attempts I have the provincial unlock code from att but it does not work because I have exhausted attempts   i came to this forum. I hope someone can help me.Hi miguel: We received and approved your request to unlock Your team Use the

Questions

 • Samsung

455

1

0

0

Unlock code

I have a iPhone X that is currently locked to At&T. But I have a t mobile SIM card . So I went to At&Ts website to request a unlock code. Unfortunately it keeps saying my phone has not been payed and and pay off your installments. But is has been payed off for about four months now

Questions

 • Apple

67

0

0

0

Wrong Unlock Code Received

Hello, I requested unlock code for my go phone which I received from ATT, however the code is wrong since I tried 4 times to unlock the phone and I get the message that the code is wrong.  I requested the code a 2nd time and of course I received the same code.  I don't want to try another time becau

Questions

 • More AT&T PREPAID Discussions

147

3

0

0

$75 Walmart Gift Card Offer NOT Received after 4 Months

I have had my AT&T PREPAID service activated with the $65 plan w/ AutoPay since November 17th, 2018 when I purchased a AT&T PREPAID phone from Walmart with the stipulation that a $75 Walmart gift card code would be texted to me after 3 months of payments. I have never received notification of this c

Questions

 • Plans & Features

256

1

0

0

Samsung Rugby sm-b780a - hard reset / default password

I have this Samsung Rugby flip B780A phone for AT&T service.  It has been reset and prompts for a password. Is there a default password I'm not aware of.  Is there any way to hard reset this phone using a code or sequence of buttons???

Questions

 • Samsung

874

2

0

Samsung Galaxy S2 - Can I lock applications?

Hi, I was hoping someone could help me out. This is the first smartphone I own and it is awesome! However, all the other "dinosaur" phones I've owned prior were able to lock any and all of the applications you want. I was wondering if the Galaxy S2 could do this as well. I couldn't find it though. W

Questions

 • Android

29.8K

4

0

0

uverse STB code to program universal remote?

I just got the new ps4 universal remote and it has an auto search feature to program the remote to the STB, but it doesn't appear to be finding a code. Is there a code I can put in manually to program the remote to the STB? Thanks!

Questions

 • Watching U-verse TV

623

1

0

0

AT&T Thanks Music Pre-sale Codes

Help. What am I doing wrong. I am on the screen where you put in your mobile number and billing zip code and it does not allow me to hit the SUBMIT button. There is a red circle with a line as I hover over the button to push it. I have put in my number without and with dashes. Why is it stopping me

Questions

 • Wireless Account

142

1

0

0

Received a Gift Card Code via Text Message

It says I have been credited $16 and gave me a code followed by a link that directs me to the "myAT&T" sign in page, but it won't let me redeem it because goPhones don't go through "myAT&T". I don't get it, why you send me this if I cannot redeem it?

Questions

 • More AT&T PREPAID Discussions

210

2

0

0

AT&T sent a wrong unlock code

I have an LG g5 running android Lollipop.I sent the IMEI using the unlock portal and received an approved unlock request from AT&T earlier today.I made sure that the IMEI and the request number are correct. I'm afraid I won't be able to unlock my device.

Questions

 • Android

506

3

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.