Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9)

Relevance
Charges on Canceled Account

We had an internet account with AT&T that we canceled in late January 2018 when we moved across the country. Prior to leaving I called in to cancel my account and get instructions to make sure we were doing everything we needed to do. I was told that we were canceled over the phone and that we could

Questions

 • AT&T Internet Account

207

1

0

0

How do I reverse - ATT UVERSE and AFNI debt collectors ruining my credit

I received 160.00 bill from a debt collector AFNI for an ATT account in Katy Texas, which I closed out around November 2013. I have had nothing but trouble with billing since day one. I signed up with my Cingular/ATT cell phone number which I have had over 10 years Yet not one call until a debt coll

Questions

 • AT&T Internet Account

518

3

0

0

Closed

How to get a refund for a payment misdirected to a closed account?

I inadvertently misdirected an electronic payment intended for another payee to my closed landline account at AT&T. Although my bank sent a letter off to the same PO Box as the bill pay, address, I cannot get to the correct customer service department at AT&T via telephone to ensure that the funds (

Questions

 • AT&T Phone Account

179

4

0

Save the trees

Still receiving a zero balance statement in a closed account since May 2019. Make it stop please. Another post just like this has gone unanswered from a year ago. Please advise

Questions

 • AT&T Internet Account

90

1

0

0

Fraud Department False Accusations

I was an AT&T Customer for over 5 years. My services were interrupted due to a line that was open under my name without my knowledge. I called and open a claim to have it closed. In order for my services to be restored that customer care representative told me i have to pay the $90 that was past due

Questions

 • Wireless Account

2.6K

7

0

0

Accessing account history after account was closed

I had a cell phone account with AT&T several years ago.  I don't remember, but I think my account might have been closed in 2015.  I need to request my account history for a legal matter.  Where can I send my request?

Questions

 • Wireless Account

216

1

0

0

password emails re my closed account

I closed my account with AT&T 6 months ago and now I've started receiving multiple emails stating my password has been changed and giving me a temporary password. Contacting AT&T has been very difficult.  The IVR does not recognize my requests to talk to a live rep in IT or fraud, nor does it recogn

Questions

 • Wireless Account

151

2

0

0

HELP from anyone - being billed for returned phones and canceled service

We considered a move to AT&T at the beginning of September (3 months ago).  We were mailed 2 phones to try which we did ... but decided to return to our previous carrier. So we mailed the phones back (using AT&T provided USPS tracking info) and canceled service within 7 days - so we would have zero

Questions

 • Wireless Billing

149

1

0

0

transfering my number didnt go through

MY account had 2 lines. I was transferring both of them but only one has gone through, and now ATT has closed my account- so I'm not able to call etc. Credo/verizon says At&T has not released my number. How do I get them to release my number so I can move on?

Questions

 • Wireless Account

100

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.