I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

PROPERTY DAMAGE CLAIMS  Helpful information to file claims with AT&T Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.   Claim Information AT&am

Hello I am following up on a damage claim that I started on 7/16/18. I have been getting the run-a-round and dead ends to "mailbox full" messages to the supervisor and unresponsiveness for numerous requests . One or more AT&T trucks ran over the city sidewalk on the side of my house and is now

I have been using HTC for long time. Currently I have HTC M9 and I wanted to claim insurance due to damage.However, I was surprised to see the options for replacement. Asurion (ATT's insurance provider) says ATT does not support HTC anymore 😞They gave me option of LG G6 or LG V20 or Samsung S7. I a

I recently signed up for AT&T Uverse service. This required a new cable be installed from the street to my house. When the cable was buried my irrigation system was damaged rendering my system partially inoperable. I contacted AT&T about the issue and was sluffed off to Sedgwick.   This company has

I see a lot of posts here asserting that AT&T Mobile Insurance is not worth the money, or provides poor service.Here is my experience after paying $6.99 premiums for 14 months.   After 14 months, my iPhone 6 Plus 128GB began malfunctioning.  The Apple Genius declared it a “logic board failure”.  I c

Hi.I own a Samsung Galaxy S8+ that i need to return back to att. I lost the Shipping Label and contacted att about this and they said they would resend another shipping label to me either by email and/or by sending to my mailbox, but i didn't receive either. Will i still be able to send it back or w

Issue : AT&T has installed a service line/box and the line was drilled underneath my lawn and driveway - which is pavers bricks and went right through our property Main Sewage Line Pipe, cause major plumbing issues and also a 'SINK HOLE' in my driveway, we are afraid to even park on the driveway

On August 19, an AT&T technician was driving through my alley with a cherry picker truck. Making a turn, the cherry picker caught my fence, pulled it out of its mooring, dislodged a few slats and damaged the wood. I got his name and number and that of his supervisor, Melissa [edited for privacy-plea

A friend on mine was having internet installed by a at&t technician. The tech. accidentally knocked the t.v off of its stand. My friend picked it up the t.v and tried to turn it on, but the t.v was broken. The technician called his supervisor and admitted to him that he accidentally broke the t.v. 

First off I would just like to note that AT&T has been fantastic about this issue and this does not reflect on them they have been great. I had substantial damage done to my computer rug and wall by a AT&T router that i don't want to discuss because it likely was a freak incident that is not replica

I have read a few posts here about property damage going unresolved for some time, but after reaching out to different departments it appears I am still stuck. I was having an install on 11/26/16 and the technician hit my water line underneath my sidewalk while drilling for the connection. The techn

So a month or two ago I called to initially make an insurance claim as I do have phone insurance. I explained what happened to my phone (screen came unglued, had not been dropped cracked or anything my fault at all) and the person said it sounds like it would be covered under warranty so I did that.

Door hanger was on my door with the following information:   Reference # GW Communications   Stated that there will be digging. Please do NOT come on my property to dig. We just had an incident where AT&T came on my property and cut my electrical line. I had to pay $1,680 to run a new line and we ha

I've gotten nowhere with this through the AT&T call tree and I can't find an answer in the forums, so here goes... We had an electrical storm a few days ago and it blew the u-verse router. The tech came out and replaced it, but also had to replace the jack which had electrical damage (some charred p

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

Hello,On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iP