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what is the vesta at&t? and why they changed?

I was checking my bank account. I saw some changes from vesta at&t even, I didn't do with the company. Actually, I don't know the company so, I visited at&t and then I asked to employee of at&t, but he didn't know the company. so we called to the vesta at&t. But the number didn't work... Anyway, I w

Questions

86.3K

33

ATT charged me 3 times and denies it

There is something wrong with your payment system. I tried to pay my bill with a credit card and it got declined although there is nothing wrong with the card. So I put in my checking and it went through. Turns out you charged me 3 times, and the original card went through 2ce. When I called ATT the

Questions

183

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BOGO - Fraud

I was having trouble with AT&T service and called in July of 2017 to cancel my service and go to Verizon.  AT&T offered me a BOGO on a galaxy S7 if I agreed to stay with them, as long as I signed up for DirecTV.  I currently already had 2 lines with them.  This was NOT part of the current promotion

Questions

502

6

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Their cheating

I made a payment arrangement but went in and changed it they allowed the new change. They cut it off, my phone before that second payment arrangement time came up and any to charge me 40 extra...what manager can I complain to.  Is this for the better business bureau?

Questions

202

2

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Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

Questions

320

8

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store salesman's lie, now what can I do?

4lines family plan, USA_CT 06111 Hi,when you find out the at&t salesman lies to you, what should you do?I was told from at&t store seller the new my family plan's total cost is $6 increase from my current monthly bill.my current bill => $230new bill gonna be => $236 with some new changes on my acct.

Questions

283

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Sad day for a 12 year old

My 12 year old son wanted and iPhone 5s. What a great opportunity for a life lesson! I told him he has to do a job and earn the money to pay for the phone and it's monthly costs.    He agreed and was proud of his work and looked forward to owning his very first iPhone, worked and paid with his own m

Questions

513

11

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Stealing, They recognize it, don't fix it and they steal some more!!!

I walk to ATT store for Christmas just browsing. Get offered a great deal. I asked 10 times for it in writing, but I was assured everybody knew of the deal and I was speaking with the manager and one of the sales men, and both sold me and assured me of the validity to the poitn that they  allowed me

Questions

1.4K

37

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AT&T Store at the exit from Terminal 4 of JFK airport charged 65.25$ for the 35$ Unlimited Plan

Dear Sir or Madam,I am a visitor from Russia. Today I have bought an AT&T GoPhone at your store at the exit from the arrival hall of Terminal 4 JFK airport, and I have been charged 65.25$ for the 35$ Unlimited Plan. Your employee at the store said that additional 30.25$ is the activation fee and thi

Questions

1.7K

1

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Can't take copyright infringement tutorial

I was sent a notice that I needed to take an educational tutorial for copyright infringement for downloading a show.  That is fine, except I spent all 5 days before the date i needed to trying to log onto the site.  Similar to the many other frustrated users who were not able to complete this either

Questions

270

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Closed

Hidden charges

I am visiting US on business and got a go phone with 10 cents per minute plan. I was never told that Toll free numbers is US will be chanrged at the same rate. AT&T is looting unsuspecting travelers without divulging all the terms of use before sales !!

Questions

928

13

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Cheating poor customers

I signed up for a Uverse bundle during the month of september (They set up my service on the 22nd) When I signed up there was a promotion that gave away a electronic device. I signed up for a Xbox. Now its been 2 months, and I have contacted att numerous times (Phone, email, chat) to get different r

Questions

330

1

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Misrepresentation of promotion. Where can I report this?

I purchased two iphone 8 devices (buy one get one free offer) and signed up for AT&T wireless service as new customer. I was promised by the salesman that I can get $200 + $500 credit. I was told that these two credits will be shown up in my account in 1-2 months separately. However, after I receive

Questions

373

2

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AT&T client representative cheated while pushing for Direct TV

I have been with AT&T for more than 12 years as my cell phone carrier. I was talked into trying to add Direct TV service to my home last November. And the technician came to my house and found out it is hard to install it at the back of my house due to trees surrounding my house. Thus this installat

Questions

101

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