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No service, need refund

I have an old phone. My last refund was in mid-October 2014 and the minutes are valid. I spent 2 hours with support and spoke with 5 people including 2 payment supervisors. While all else is working properly, I have 'Limited Service' and "emergency calls only" displayed.  I cannot call 611. AT&T is

Questions

 • Wireless Billing

303

1

0

0

How To Contact the FCC about Unauthorized Billing

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Questions

 • Wireless Billing

2.6K

21

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I was >>CHEATED<< by ATT

Today I received very rude reply from ATT cutomer service and retention dept.on 2nd Mar 2015 I called up for my increased bill and then the retention dept. agent agreed to give me 18mbps speed for $28/month with no annual contract. The increase in speed was immediately reflected to my account but af

Questions

 • U-verse TV Account

318

2

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ATT Cheated my family!!!

I am really disappointed in AT&T's customer service nowadays. Have been a longtime customer for a while, but a series of mishaps have me really rethinking my decision to stay... I really miss the old days and the quality of CS we used to get from this company.   I received a text only TODA

Questions

 • Wireless Billing

2K

15

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Extra line added for 25$ - lies about extra fees - one chance before Ï cancel both lines

I went to at&t shop in Beaverton, as I wanted an extra line for my friend who's here for few months. After checking the options everywhere, the 25$ per month option without contrat was a good option. When I asked twice: is there going to be ANY EXTRA FEES than the 25$ for the line, and when the empl

Questions

 • Wireless Billing

385

6

0

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$200 rewards duping

Hello,   I was ordering Uverse online at the end of february and the prompts all said i would receive $200 rewards card for ordering today. I even confirmed with an online chat sales representative. Now they are trying to tell me i am only receiving $100. I even screen shotted (see below) and

Questions

 • U-verse TV Account

351

5

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Closed

I am being charged for a buy one get one free iPhone I bought in December 2017

I was sold the BOGO deal with a new line in December 2017. 4 months later, I noticed that I did not receive any credit for the second device payments nor was the 4th-month bill any different. Upon calling, I was told a case was being submitted to back-office to fix the issue. Another month later, th

Questions

 • Wireless Billing

4.3K

56

Cheated out of minutes by AT&T

I want to know how it is that AT&T gets away with ripping off their prepaid wireless customers? They are scamming us, we are supposed to be getting 30 days of service but in reality we are only getting 29. We loose a day each time we refill our service. ..Let's say i added my minutes to my phone on

Questions

 • More AT&T PREPAID Discussions

145

1

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AT&T Hit me with major fees after I upgraded to Uverse; Failed on promise to remove them!

Upgraded to Uverse In June of this year and I thought it was going to be a simple upgrade to uverse's $34 monthly plan. Just call, ask for the upgrade, and it's done and thats how it was presented by the sales rep over the phone. After a month of seeing my bill show what looked like the right amount

Questions

 • U-verse TV Account

358

5

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Tired of being cheated by AT&t

AT&T has overcharged me for months I have conversation recorded wheer an AT&T customer service operator saya it's true. The manager at the Citrus Heights store promised to credit my account $180.00 but doesn't, now he is refusing to talk to me. I got it all recorded. At&t refuses to help. They are c

Questions

 • Wireless Account

482

13

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Closed

Buy One Get One Free LIES. AT&T Scam

My family has been a loyal customers for years, but I have been swindled by AT&T for the last 6 months. I have been paying for 2 phones even though I was told that if I added a new line in the summer that the second would be free. I added the line. I got the second phone. And the last six months hav

Questions

 • Wireless Billing

5.2K

62

I feel that myself and others at my apartment complex are being completely slighted by ATT.

To whom it may concern, After several months of living at my current residence and having ATT Internet, I feel as though myself and others are being taken advantage of by ATT. Our apartment complex has a contract with ATT, which prevents us from shopping around for different internet service provide

Questions

 • AT&T Internet Plans

2.1K

2

0

GoPhone per min plan - here is the catch

I spent a lot of time researching the purchase of a prepaid GoPhone and plan.  I even had two long chats with ATT agents where I asked all kind of questions, this trying to figuure what is the catch. I decided for the 25 cent per minute plan as I only need the phone for emergencies.  I bought a phon

Questions

 • More AT&T PREPAID Discussions

708

1

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Help! Received a text message for a "THANK YOU" FROM AT&T FOR A $49.99 MOBILE PURCHASE I DIDNT MAKE!

I just received a text message from AT&T saying thank you for my purchase of $49. 99 and it's an official message from AT&T. It's for a mobile purchase- and I HAVE NO IDEA WHAT IT IS in regards to......how do I dispute this?? PLEASE HELP!!! Thank you,Dan

Questions

 • Wireless Billing

166

3

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