ATT Wireless has been automatically upgrading customer plan with extra charge without customer consent and notification. They "secret" had a pending plan to double our data (my wife and I) without our consent. About 2 months ago, I checked the account and see the pending plan changes. I contacted cu

When you are told something in the chat box when shopping on the AT&T site it is not necessarily the truth. Was told one thing in chat only to have a AT&T rep tell me that the information that i was given was not correct. That I could return the Phone under the buyers remorse clause. So now I take a

First of all, I have been a postpaid AT&T wireless customer for close to 15 years, and a shareholder for even longer.  I fear that both of those tenures are coming to an end. On September 14 one of our phones broke. Because we had an apple gift card, we went to the Apple Store in the Willow Grove PA

So I upgraded my internet and got a call from a type of door-to-door salesman and he was offering me a huge deal to switch my phone carrier service provider to at&t and the deals he told me in person seemed so good to be true and even after I told him that my past experiences with all cellphone carr

I have wireless postpaid account with ATT. on 1st april 2017 I order 2 Galaxy S8 under buy one get one free offer. it was preorder and placed thru chat with customer care. I have all the chat transcript and order emails to confirm it was purchased as BOGO office but I am not getting installment cred

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

I am visiting US on business and got a go phone with 10 cents per minute plan. I was never told that Toll free numbers is US will be chanrged at the same rate. AT&T is looting unsuspecting travelers without divulging all the terms of use before sales !!

I placed an online upgrade order for an iPad Pro and received the device yesterday. I walked into the Apple store to purchase Apple Care+ since i have it on my other Apple devices. I was shocked to be told the device i purchased online via ATT a couple of days ago wasn't eligible for coverage since

I just received a text message from AT&T saying thank you for my purchase of $49. 99 and it's an official message from AT&T. It's for a mobile purchase- and I HAVE NO IDEA WHAT IT IS in regards to......how do I dispute this?? PLEASE HELP!!! Thank you,Dan

My data rate refresh every month around the 12 and payment is made anywhere from the 7 to the 10th.I usually have about 2 gigs of high speed data left at the end of the month, which would just roll over to next month.Why is AT&T dropping my high speed data to 750 when the end of the month comes and