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BE AWARE ATT "SECRETLY" UPGRADE YOU PLAN WITHOUT YOUR CONSENT AND CHARGE YOU EXTRA

ATT Wireless has been automatically upgrading customer plan with extra charge without customer consent and notification. They "secret" had a pending plan to double our data (my wife and I) without our consent. About 2 months ago, I checked the account and see the pending plan changes. I contacted cu

Questions

 • Wireless Billing

4K

43

0

Web Sales and chat

When you are told something in the chat box when shopping on the AT&T site it is not necessarily the truth. Was told one thing in chat only to have a AT&T rep tell me that the information that i was given was not correct. That I could return the Phone under the buyers remorse clause. So now I take a

Questions

 • Apple

629

4

0

0

ATT Changed My Plan Without My Permission And Now Wants Hundreds Of Data Overages Dollars

First of all, I have been a postpaid AT&T wireless customer for close to 15 years, and a shareholder for even longer.  I fear that both of those tenures are coming to an end. On September 14 one of our phones broke. Because we had an apple gift card, we went to the Apple Store in the Willow Grove PA

Questions

 • Wireless Billing

573

11

0

0

Salesman cheated me

So I upgraded my internet and got a call from a type of door-to-door salesman and he was offering me a huge deal to switch my phone carrier service provider to at&t and the deals he told me in person seemed so good to be true and even after I told him that my past experiences with all cellphone carr

Questions

 • Phone & Device Upgrades

220

1

0

0

AT&T scam on BOGO offer

I have wireless postpaid account with ATT. on 1st april 2017 I order 2 Galaxy S8 under buy one get one free offer. it was preorder and placed thru chat with customer care. I have all the chat transcript and order emails to confirm it was purchased as BOGO office but I am not getting installment cred

Questions

 • Wireless Billing

2.5K

32

0

0

Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

 • AT&T Internet Account

2.1K

7

0

0

Closed

Hidden charges

I am visiting US on business and got a go phone with 10 cents per minute plan. I was never told that Toll free numbers is US will be chanrged at the same rate. AT&T is looting unsuspecting travelers without divulging all the terms of use before sales !!

Questions

 • More AT&T PREPAID Discussions

819

13

0

0

AT & T Cheats Roll Over Data

My data rate refresh every month around the 12 and payment is made anywhere from the 7 to the 10th.I usually have about 2 gigs of high speed data left at the end of the month, which would just roll over to next month.Why is AT&T dropping my high speed data to 750 when the end of the month comes and

Questions

 • More AT&T PREPAID Discussions

186

2

0

0

Why ship refurbished device when order was placed for a new one? Why cheat customers?

I placed an online upgrade order for an iPad Pro and received the device yesterday. I walked into the Apple store to purchase Apple Care+ since i have it on my other Apple devices. I was shocked to be told the device i purchased online via ATT a couple of days ago wasn't eligible for coverage since

Questions

 • Apple

633

8

0

0

Help! Received a text message for a "THANK YOU" FROM AT&T FOR A $49.99 MOBILE PURCHASE I DIDNT MAKE!

I just received a text message from AT&T saying thank you for my purchase of $49. 99 and it's an official message from AT&T. It's for a mobile purchase- and I HAVE NO IDEA WHAT IT IS in regards to......how do I dispute this?? PLEASE HELP!!! Thank you,Dan

Questions

 • Wireless Billing

151

3

0

0

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