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Need contacts of AT&T top management - Why my online orders are getting cancelled

I have been trying to order an iPhone online at AT&T website since saturday(Jan 9th). I made 2 orders on saturday. [edited for privacy – please do not post personal information] . The first one was cancelled by (Maryann) a representative without my confirmation Second one was cancelled and the suppo

Questions

 • Apple

341

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Complaint - Extremely frustrated - Chat "support" is pushing me to switch to Verizon

I have been a customer of AT&T since '94 and the last three "support" contacts with AT&T has me looking at Verizon. This started Oct 2 when I utilized the chat support to replace an existing phone with new one. The phone swap went well but within a couple days I received two emails explaining the ne

Questions

 • Wireless Billing

126

2

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Deposit refund issue

Recently transferred 6 lines to a new account and was never told about a deposit fee. First bill arrived and I was charged with an extra $150 that had no details. I chatted with an agent that told me I could make a claim and that I would receive an email for the pathforwad; nothing happened. I chatt

Questions

 • Wireless Billing

139

2

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Customer service wormhole

Over the past 3 weeks I have spent DOZENS of hours on the phone and on chat with customer support (I have been trying to unlock a phone). Usually I will be disconnected once or twice and have to start over. The rep creates a support ticket for the issue, they assure me that this time it will solve t

Questions

 • Android

96

1

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Where is the chat button on AT&T?

I have very poor service and would like to chat and make things easier for me and the other person on the other end.  I see the available times listed, but no chat live button anywhere I can find.  Am I overlooking this feature on the AT&T website?

Questions

 • Account Features

612

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