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Chat never available during the stated "Every day, 7 a.m. - 1 a.m. ET" hours.

I have yet to see chat available on the ATT website.  Even during the sated hours of "Every day, 7 a.m. - 1 a.m. ET"

Questions

 • Wireless Account

186

2

0

0

Has customer service ever quitted you because they didn't want to help?

After dealing with technician issues and order date malfunctions, I was talking to customer service for compensation since I missed two days of work as a result of their own malfunctions. My issue passed to two different customer service representatives before going to the supervisor. The supervisor

Questions

 • AT&T Internet Installation

100

0

0

0

Poor Customer Service

I ordered a Galaxy S9+ through AT&T. It arrived yesterday and had a small crack in it. I reached out to customer support via the chat option last night. I was told by "Mary B." that I could simply go to the store in town tomorrow and exchange it and for my troubles they would include a $25 credit. I

Questions

 • Wireless Account

56

0

0

0

Live Chat Transcript Never Sent

I'm sure this has been asked a billion times but is there a way to get a chat transcript from earlier this evening? I entered my email address and it never came through. I didn't try the print and Save to PDF option because frankly, I didn't think I had to... Thanks!

Questions

 • AT&T Internet Account

309

2

0

0

Why should I stay with AT&T?

I have been with AT&T since 1998, and never have has a problem.  I received an offer from T Mobile to pay off my phone (owe $650), and they would sell me that same phone for $400, and my monthly cost would be $50 / mo for the first year.  I did the math and I will save about $300/ over the 24 month

Questions

 • Wireless Account

225

3

0

0

why doesn't chat feature work from my pc anymore?

Our chat team is here to help I have what is seen above, but it is "grayed" out & does not work to click on it 

Questions

 • Wireless Account

121

1

0

0

AT&T and Directv Chat/Support Fraud

I was/am a Directv customer for almost 12 years; I was also a Verizon Wireless customer for over 15 years.  I'm a very loyal customer and Directv had a promotion stating if you switched from your current Cellular provider that you could get unlimited Data with AT&T since they are now the same compan

Questions

 • AT&T Internet Account

734

1

0

Fiber Internet coming to my area this month

Over the past couple weeks I’ve talked to 5 people from AT&T about getting Fiber Internet at my address, & literally every person I talked to, assured & promised (I have chat transcripts) me that Fiber is coming to my area/address (I live in a rural/country area where no good internet is provided so

Questions

 • AT&T Fiber Ordering

575

1

0

0

Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

Questions

 • Wireless Billing

279

8

0

0

Complaints

What is the best e-mail address or website to submit my complaint to At&t regarding customer service and billing? I have a very unpleasant experience today while chatting online with a rep regarding my internet plan and billing. Instead of answering my question she tried to upsell and signed off bef

Questions

 • AT&T Internet Features

427

1

0

0

Chat logs

I was told via chat that I would not be charged for AT&T to come correct a mistake they made. Not only was I charged, my Xfinity Lines were cut and integrated into the AT&T system, so now I can't use them. AT&T chat no longer is in service, after 4 days of trying and the call center is denying my cl

Questions

 • AT&T Internet Installation

209

0

0

0

Phones lost in the mail during ATT Next upgrade process

I've spent so much time (5 months) trying to resolve an issue with a lost phone as part of an ATT Next upgrade.  I followed all of ATTs directions in getting the old phone to them in November of 2017 only to have it disappear in the hands of the USPS.  We are now in April and in all that time I have

Questions

 • Phone & Device Upgrades

160

1

0

0

Text history, calling number and number dialed

When reviewing the text message history there will be numbers that are 1CODE with seven digits following. What are these and how can I figure out who they belong to?

Questions

 • More AT&T PREPAID Discussions

768

1

0

0

Where is the Live chat?

I went to contact us, and I see all the service numbers, and it says you can chat, but there is no link to activate the chat, how am I going to chat with costumer representative if there's no link for the chat. I have navigated the entire page and I don't find it, I just found this.

Questions

 • Phone & Device Upgrades

441

2

0

0

Fraudulent Billing Practices? Futile 5 hours inATTChatHELL. Then disconnected and seemingly blocked?

I have got to say...I am baffled by what I have been witness to. I have a wireless account. Phone number *****. You have billed me for a phone that was returned via warranty for being defective. This phone was purchased in May 2017. It malfunctioned due to defect in May 2017. It was sent back to you

Questions

 • Wireless Billing

169

4

0

0

Live Chat Closes an Hour Before Actual Close?

I am unsure whoever regulates customer service issues at ATT. However, if ATT places a "Chat with AT&T" button and prints acceptable hours at least have the common courtesy to abide by the terms of your own services. It is utterly ridiculous and sloppy to post various closed messages (

Questions

 • Wireless Account

83

1

0

0

How much longer till RCS (Universal Profile) messaging is supported?

I have never experienced other carriers firsthand, but ATT is really disappointing me in how RCS is still not supported. Companies from Samsung to Google to Verizon have all pledged support for it and are bringing it on their phones. I would like to know the timeframe for when RCS is pushed out to A

Questions

 • Data & Messaging Features, Internet Tethering

1.7K

2

0

$200+ BILL DESPITE ASSURANCE OF NO CHARGES: "DID NOT INCUR ANY...USAGE...PLEASE IGNORE"

We went to Costa Rica in February 2019, leaving phones on airplane mode or used with WIFI as we had done in the past.  While there, on 2/17, I received a "courtesy message" from Customer Care saying I had incurred over $100 in charges and I should "call us," giving a free phone number.  I did so, an

Questions

 • Wireless Billing

266

2

0

0

Can't submit online repair ticket

I've been trying for days to submit an online repair ticket because I have no dial tone, but am stuck in a loop: I choose the service area ("Home Phone") and it takes me to a screen asking for my phone number; but after I enter it, I get popped back to the 1st screen, which now includes this message

Questions

 • AT&T Phone Equipment

923

2

0

0

NO WAY to reach customer service via PHONE OR CHAT

I left my phone sitting for 3 HOURS yesterday trying to get ahold of a LIVE customer service rep to get an answer to where my rewards card is. I tried the main line and the rewards center phone number. The automated message says that most issues can be taken care of online with "chat." Well, where i

Questions

 • AT&T Internet Account

1.1K

1

0

0

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