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Cannot access AT&T Support or Support Chat anywhere

I have some billing questions regarding my new AT&T Samsung Galaxy S10+, but I cannot figure out how to get access to AT&T's support chat. It used to be right on the bottom of AT&T's page, and in the corner of the AT&T Premier page. Now I just get an endless loop of useless support articles and no h

Questions

 • Wireless Account

1.2K

8

0

0

Accepted Solution

Official Solution

Troubleshoot your AT&T Internet or U-verse with Amazon Echo Dot

Alexa is here to help with your AT&T service. With Alexa and AT&T support skill, you can test your AT&T Internet or U-verse TV connection and chat with a support specialist on  your mobile device.   How it worksIt is very simple:   Before you beginTo use the AT&T S

Questions

 • AT&T Internet Features

6.8K

5

Accepted Solution

Official Solution

Closed

Online Support Chat

It's easy to chat with AT&T online! Go to att.com/wireless and follow these easy steps: 1-2. Hover your mouse pointer over "Support" and then "Contact Us" (no click needed) 3. Select "Wireless" (or another category if needed) 4. Select your product and you will see a button at the bo

Questions

 • Wireless Account

21.8K

1

0

Accepted Solution

Official Solution

Will a Cusomer Support Representative Ever ask for your Credit Card and other Info over Chat?

I am an AT&T internet customer, and I pulled up the website and started a chat to ask about a charge on my account. They answered my questions very thoroughly, and then offered to save me money by signing me up for a 'Free' trial of Direct-TV, for which I would pay $30 a month for three months, and

Questions

 • AT&T Internet Account

3K

7

0

0

Accepted Solution

Official Solution

$15 AT&TConnectDallas charge?

Why do I have a credit card debit from AT&TConnectDallas for $15?  Does AT&T now charge for chatting with a representative?   I chatted to confirm receipt of my Uverse receiver and went round and round with the agent.  He could not answer a simple question.  Did AT&T get it from UPS and will my $8 m

Questions

 • U-verse TV Account

2.2K

3

0

0

Accepted Solution

Official Solution

Closed

Where is the Live Chat support option?

Where is Live Chat for support?  I used to use this all the time and I can no longer seem to get this.  Did they remove it?  I don't have time to always call and devote all of my attention for an hour to try resolving an issue.  This on top of not actually seeing an improvement in my internet speeds

Questions

 • AT&T Internet Security

63.2K

12

0

Accepted Solution

Official Solution

Hard-of-Hearing needs help...

I'm severely hard-of-hearing and need help with some questions I have about AT&T plans, devices, etc.  I am currently not with AT&T, but I'm thinking about switching to them for my wireless needs.  How can I contact them without calling?  The chat option doesn't work unless you are currently a wirel

Questions

 • Account Features

698

3

0

0

Accepted Solution

Official Solution

Closed

Need help with AT&T Traditional Landline Home Phone Support?

AT&T Traditional Landline Home Phone Support Having trouble with your Home Phone features and settings? Need help with Voicemail setup? Want to know how to stop harassing calls? Need help with a traditional Landline Home Phone vs. a Digital Home Phone? We can help with that!   Troubleshoot

Questions

 • AT&T Phone Features

89.6K

20

0

0

$200+ BILL DESPITE ASSURANCE OF NO CHARGES: "DID NOT INCUR ANY...USAGE...PLEASE IGNORE"

We went to Costa Rica in February 2019, leaving phones on airplane mode or used with WIFI as we had done in the past.  While there, on 2/17, I received a "courtesy message" from Customer Care saying I had incurred over $100 in charges and I should "call us," giving a free phone number.  I did so, an

Questions

 • Wireless Billing

275

2

0

0

Poor Customer Service

I ordered a Galaxy S9+ through AT&T. It arrived yesterday and had a small crack in it. I reached out to customer support via the chat option last night. I was told by "Mary B." that I could simply go to the store in town tomorrow and exchange it and for my troubles they would include a $25 credit. I

Questions

 • Wireless Account

75

0

0

0

Complaints

What is the best e-mail address or website to submit my complaint to At&t regarding customer service and billing? I have a very unpleasant experience today while chatting online with a rep regarding my internet plan and billing. Instead of answering my question she tried to upsell and signed off bef

Questions

 • AT&T Internet Features

441

1

0

0

where is live chat for AT&T wireless customers?

where is live chat for AT&T wireless customers? this page has a "live chat" heading but nothing under ithttp://www.att.com/contactus/index/wireless.html?tab=1

Questions

 • Online Account Access

465

1

0

0

Live Chat Closes an Hour Before Actual Close?

I am unsure whoever regulates customer service issues at ATT. However, if ATT places a "Chat with AT&T" button and prints acceptable hours at least have the common courtesy to abide by the terms of your own services. It is utterly ridiculous and sloppy to post various closed messages (

Questions

 • Wireless Account

113

1

0

0

Ordered Replacement Equipment - Order Disappeared

I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR.  I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday.  However, no one can seem to see this order in the syste

Questions

 • U-verse TV Equipment

322

2

0

0

Why in my right mind should I stay with AT&T?

AT&T has no loyalty, AT&T has no customer service, AT&T has no avenue to actually listen to, and handle complaints.  The customer loyalty representatives have no authority to make changes... Why in the world would anyone choose to stay here?  I have been a long time customer with AT&T since 2005, an

Questions

 • Wireless Account

127

1

0

Data Overcharging / Customer service promises investigations, then say there was no investigation.

I have subscribed to AT&T internet for nearly a year. I have a Data Allowance of 1024GB/month. I typically run close to that or exceed it. I receive email notifications when i am close to my limit. Then, when i exceed it, i'm sent a notice that i'm being charged $10 for an additional 50GB package. T

Questions

 • AT&T Internet Plans

1.9K

21

0

NO WAY to reach customer service via PHONE OR CHAT

I left my phone sitting for 3 HOURS yesterday trying to get ahold of a LIVE customer service rep to get an answer to where my rewards card is. I tried the main line and the rewards center phone number. The automated message says that most issues can be taken care of online with "chat." Well, where i

Questions

 • AT&T Internet Account

1.1K

1

0

0

Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

Questions

 • Wireless Billing

305

8

0

0

Chat never available during the stated "Every day, 7 a.m. - 1 a.m. ET" hours.

I have yet to see chat available on the ATT website.  Even during the sated hours of "Every day, 7 a.m. - 1 a.m. ET"

Questions

 • Wireless Account

213

2

0

0

why doesn't chat feature work from my pc anymore?

Our chat team is here to help I have what is seen above, but it is "grayed" out & does not work to click on it 

Questions

 • Wireless Account

149

1

0

0

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