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AT&T VOICE

HelloMy question is with my U-Verse "Voice" Acct. I never use my Landline phone, if I do It would only be on the times my cell phone is being charged,or if an issue with my cell is at hand. The most I use my landline approx. 5-6 calls a year. I use my cell phone for all business/personal calls. And

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AT&T Says One Flat Rate Pays For Everything: Really?!

On the phone today, an AT&T sales rep told me that she herself is a Spanish-speaking Colombian and that one of the Nokia Lumia 520 Windows 8.1 AT&T Go Phone smartphone wireless calling plans costs just a monthly flat-rate of $30 per month, regardless of any "unlimited" calls or messages that I ever

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326

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Unauthorized charges on bill

Every month since I got ATT service a year ago I have had a charge from "Excel Telecommunications" on my internet bill for a long distance service that I never signed up for.  In fact for the first six months I only had internet service (no home phone) so why would I need long distance?  Every month

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417

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Charged for a phone I returned

So when the iPhone X was being released, like many others I preordered it. After receiving my phone, I printed the return label provided and took my phone to USPS to be sent. That was on December 14th. Now I wake up to a message saying I’m being charged $1149  for a phone I shipped back. Before ship

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330

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Disputed Charge will NOT be taken care of!!!! HELP!

Let me start off by saying I have 10 lines with Att, and we've been with this company for several years. We've been out of contract for almost 2 years, and due to the tremendous problems I am having with this charge on my account, I am seriously considering changing providers.   The problem: In June

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515

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AT&T charges $725 for returned iPhone device

Hi, First of all I never used iPhone before and was so excited to get iPhone 6s.However this is the worst experiene I had with AT&T in my life.I order an iPhone from AT&T store and got the phone.  I took it to AT&T store (to port my old number) and the Rep said he cannot port my number from H20 wire

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2.1K

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AT&T Goes Paperless?

On March 1, 2018 I received two emails from AT&T stating our monthly invoices for AT&T and AT&T Wireless would be automatically switched over to paperless by April 2018 and March 31, 2018, respectively. As full disclosure, there was a means by which to continue paper billing. My questions are: if we

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1K

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DATA OVERAGE ALTHOUGH USING AT&T APP?!

Is anyone else experimenting problems with AT&T's app reflecting that you were well below your data limit then getting slapped with a bill with overage charges? I have screen shots on my phone showing that my data was 6795.86 of 10240 mb with 2 days left in my billing cycle. This was using the AT&T

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1.5K

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Multi-Device Protection Charge

There are four lines on our plan. Only one phone appears to be charged for the Multi-Device Protection Pack - Insurance. The charge is $25.57. Two lines (including this one) are charged 8.99 each for Multi-Device Protection Pack - Support. The last two aren’t charged for either of these. Does the $2

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314

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Being CHARGED for a phone we SENT BACK (which we have confirmation of)!!

BEWARE OF AT&T...they STEAL from you!!! We wanted to upgrade to the new iPhone XS Max via AT&T, which we have been with for a long time. We ordered it online via AT&T and they sent the new phone, plus a box with a return label to send our old iPhone X back in, which we did well within the allotted t

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165

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AT&T Fails with Storm Related Data Assistance

The Northeast was hit with a powerful storm last week. We have been without power/cable/internet for 4 days now. I also work from home. I do not have an unlimited data plan. I inquired with AT&T about possible data assistance to help get us through this period. They declined, but rather tried to up-

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78

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Fraudulently Charged by AT&T Billing

Towards the end of last billing cycle, I knew I was coming close to my 1GB of data limit.  So on the night of the end of my billing cycle, with 3 hours until the next billing cycle began, with 24 megabytes to spare on my data plan, I disabled all mobile data on my phone, put it into airplane mode, a

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760

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Horrible service ! unacceptble charges, lies ! Lies ! LIES ! And hours on the phone with no result

i been a loyal att customer for many many years ! MY STUPIDITY ! MY BAD ! Every couple of months on the phone with att ( an hour or two ) to change plans and to make sure I will not be charged huge amounts of money, while T-Mobile or Verizon offers such good rates , including international travel. H

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327

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Being charged a "Non-returned receiver fee"...when I have no receiver to return

I moved back in December and was told to simply bring all of my equipment with me to my new address. You know the advertising made it seem so simple- "We make moving easy!". At my previous address we were paying for U-verse (3 tv receivers) and internet. We ended up ADDING a tv after the move. So to

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1.1K

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AT&T Non-returned device charge

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

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753

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