Is there any way I can see my rolling balance? I have a GoPhone, prepaid 10 cents/minute, 20 cents/text. After every call or text ATT sends a free message stating, "new balance after recent transaction of 10 or 20 cents."  Recently I'm getting messages from ATT that indicate an balance drop of 60 ce

Yea just had a MANAGER hang up in my face. I have a plan bundle with uverse for phone with internet. Was explaining to the manager how the company has illegally charged my card at least 3 times over $100 dollars. The manager would not listen, was rude and then yup just hung up on me. After this I ca

Today our service was suspended for a phone return that was said to not be returned. We mailed the phone back and  have a USPS tracking number. We have been in a constant battle with the business stating that we did not return the phone when in fact it was delivered as per the tracker and we were to

In Jan, I cancelled my Direct tv and land line and said I wanted to keep my internet. in that order. Agent said she was upgrading me to Internet 50 and the charge for a year would be $30. I asked what the charge would be after the year, her reply was the regular charge of $60. I am being billed $70

This past June we contacted AT&T to suspend our internet service while we moved into a new house.  Instead they told us to return the equipment and they would bring new equipment once we were in our new house.  About 2 weeks after we were in our new home with our AT&T internet, 5 DirectTV receivers

My husbands phone started ringing for a phone call. He picked it up and the screen went black, flickered, and then stayed black. The notification sounds continued.We went to our local ATT corp store and it was inspected and notated pm the account that thw phone had no physical or liquid damage. I us

If I am in the U.S. and am texting an individual who is abroad (Europe) carrying a U.S. phone and number. In others words it is a U.S. to U.S. text message convo, with the other person being abroad. Do I incur extra costs for these messages? Given that I have (had) no way of knowing whether the pers

I have a plan with the old unlimited data feature. I have been reluctant to change to the new unlimited plan that is offered because some  friends who did so a couple of years ago found it not to be truly unlimited for anything other than texting. Can any long term AT&T subscriber who has recently s

Long story short...When I switched from Verizon to AT&T I was paying slightly less for a similar service and was able to keep my old phone. However, the old phone had technical issues that I nor AT&T could not resolve, so they replaced the phone with the same model, which was actually pretty great a

Traded in phones. Sent them back end of September. Starting receiving emails mid October that the phones were not received and they were charging us. Was told by two different AT&T reps, one on chat and one on phone, the phones were located and wrote IN NOTES on my account to take charges off accoun

My S7 Edge broke and I received a shipping box with a pre-made label from ATT. I packaged and sent the box out, I lost the shipping label. 3 months went by and no word from ATT. ATT randomly sent us a bill for $600. They said they wouldn't charge it if we supplied the shipping label. Again, this is

It seems like there are more IRRELEVANT charges on our bill every month, since AT&T bought out DirecTV. $8 bucks a month for a "protection plan" just in case something happens to your receiver? $5 bucks / month for something called HD Extra Pack? BTW, I just got them to take that crap off of our bil

Hi, I have a prepaid At&t account. I requested to hold on the 20th of June as I am out of the states. Vesta at&t charged me through that time with an old credit card which I no longer use it...

I was originally going to chose At&t for my internet and cable, however, they cant provide internet in my location and I would have to go through a third party with them. I didnt like that idea so I cancelled the plan before any installation was done by any at&t tech at my house. A month later I rec

I returned a modem back in July 2017 in the box it came. One was taken by the service technician who came to our house. I had only had the modem I returned about 3 weeks if that. The previous one had issues and this one wasn't any better. So I cancelled and returned it. So after a while I checked th

Can you help me with my overage problem?  We do not have Uverse available in my area and we are getting hit with massive automatic overage charges. Several times I have disputed the overage charges and the AT&T techs said that I was under usage and ATT refunded me.  This happens almost every month.

I cancelled my service in August, as I was going to be traveling for an extended time. I left Sept. 3rd. I called on my way to the airport to make sure my service would be turned off that same day, only to find out it was place on hold, NOT CANCELLED. I checked my account on-line only to find I was

We filed an insurance claim back in January, since we thought our iphone had been stolen. However, a few days later, the iPhone was found by a kind stranger who returned it to us. I called AT&T and told them I would no longer be needing the replacement phone. They told me that it had already shipped

post-paidUSA Will AT&T charges Facetime calls as international minutes?Will FaceTime uses AT&T cellular network (not data) to do the calls? -regards, dp

I’ve been fighting for this problem since September. I’ve contacted ATT multiple times over the phone, in person and even online chat. I was always transferred to different departments and even spoke to multiple of supervisors. Each time someone says something different and goes back on their word,