
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
On August I went to AT&T local store to ask am I qualify for BOGO promotion. He said I’m qualify for that promotion. So I ordered at online. After a few hours I canceled my order coz I want to make sure I’m qualify or not.After live chat with AT&T agent , as he said I’m qualify for BOGO promotion b
Questions
•
Wireless Account
I have U450 and live in Fresno county. Every time a dodger game should be on sportsnetla it is blacked out. Is anyone able to watch these games? I have reached out to att multiple times and been on the phone for hours and no one can give me an answer as to why the games are blacked out.
Questions
•
Watching U-verse TV
Closed
What's the latest on Mission Broadcasting? It's been over 3 months. A mere $10 credit isn't enough. You are still charging customers the full price and less channels. You a raised the price and you are taking away channels. WHT? Customers are switching, your losing revenue. It's not fair, it's not
Questions
•
Watching U-verse TV
Wifi is dropping individual devices like directv and computer. All within green signal areas. Tech rep insist nothing is wrong. Tv just dropped during the Alabama Auburn game. How embarrassing.
Questions
•
AT&T Internet Equipment
Why am I getting more and more further right wing conspiracy networks? I have about 7 right wing news stations including Fox News, I24, Newsmax, Newsy and One America News. These networks spew lies and conspiracy theories to the uneducated and easily influenced. They are constantly adding these con
Questions
•
Watching U-verse TV
I received a new BSW210-700 router to replace my previous one. How do I change the name and password of the new router to the ones we used on the original router? In the directions it says if I make any changes I have to "ensure that identical changes are made to both radios; otherwise
Questions
•
AT&T Internet Equipment
Thermostat will not connect with home network. Honeywell says thermostat requires a 2.4 Ghz band. What do I need to do to get it to connect to the ATT BGW 320 router wifi?
Questions
•
AT&T Internet Equipment
Her majesty QUEEN VICTORIA TAMMIE daneice Delgado huff I'm holding my att phone an the sims from moto in it is a different phone number running my SYSTEM from last month when we got hacked in my federal government SECURITIES I need that
Questions
•
Wireless Account
Why can't I watch my local sports events (Dallas Stars, Mavericks, Texas Rangers) through FoxSportsGo as of 4/6?
Questions
•
Watching U-verse TV
So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. Some samsung support representative told me i need to be in an US network for the phone to update. What can i do to get the update here in mexico?
Questions
•
Samsung
Calls and texts will randomly take a few days to show up on my phone; calls won't ring but go straight to voicemail. So after 50 years (literally) of relying on AT&T and the RBOCs it's time to leave - but there's a problem. Cell phone number - I'm being told it "can't be ported out". (Edited
Questions
•
Account & Usage
I recently have been having complaints from friends & family that some girl is answering my phone calls. I’ve argued that I haven’t gotten any calls & that I’m with no one. I’ve noticed that I do have calls in my call log from people but it says “answered on another device”. I don’t own anot
Questions
•
Apple
When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I
Questions
•
AT&T Fiber Account
LOOK AT MY PICTURES BELOW: (Edited per community guidelines) (Edited per community guidelines)! Please. I am going through this right now and they are trying to charge us over $2000. No help from anyone. We have our receipts and everything from sending the phones back and it has been over a mont
Questions
•
Account Features
Just trying to warn everybody when you purchase insurance through this ripoff Company a tale to tell you that you're not buying phone insurance for the phone that you purchased your buying it for whatever phone your SIM card ends up in in which case how does that work if somebody steals your phone
Questions
•
Account Features
April 29th they took payment and I received no service and I waited until May 3rd and called again and still had no service. I couldn't remember my password but later learned they could have used my social security number but was never asked after many very nasty calls from me because by now what do
Questions
•
Network Coverage
Purchased brand new att prepaid device from target. went through the unlocking steps and it is being denied cus , they say, it's in another account. Which the device is not refurbished what so ever. They make no ways to get in contact and avoiding me seems like it online UNLOCK MY (Edited per comm
Questions
•
Other Phones & Devices
Att has been the only service offered here until recently and we are thrilled. We just switched and now have the highest plans offered (tv/internet/home security/phone) by our new choice offers at half of att price locked in for 2 years. Unlimited data included across all. We have been struggling to
Questions
•
AT&T Internet Equipment
Who do I talk to in order to receive AT&T in my area. I live on the outskirts of Houston in Montgomery county and we’re stuck with Suddenlink in most residential areas. Their service is absolutely unacceptable! I can’t get anything done! Please for the love of god, Porter Texas needs some AT&T love!
Questions
•
AT&T Fiber Installation