Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (201)

Relevance
Grandfathered plan

How can I switch back to the old unlimited plans I currently have the newer unlimited plans and it only includes HBO app and with the old plans I had att watch tv app which included television shows and movies. Any help would be appreciated. :)

Questions

 • Data & Messaging Features, Internet Tethering

139

2

0

At&t promotion

Is the website att-promotion.com a scam? The number seems to change alot and a relative of mine gave them personal info such as ssn when trying to buy something.

Questions

 • Phone & Device Upgrades

73

2

0

Wifi connect

Dear staff good evnng iam shaik nazeer (edited per community guidelines),son of s bakther sab,iam into ur usa fir plas allow me acess free wifi pls Tnku

Questions

 • Wireless Account

26

2

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

54

0

0

2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situatio

Questions

 • Wireless Billing

78

1

0

Restocking fee — it’s your fault !

Bought iPhone 11 Max pro 2 days ago in ATT store. After a day of use, found an imperfection at the top right of the phone (a white streak between the bezel and the screen), can’t be clean without opening the screen. Went back to the store, the first question asked, did you double check the device wh

Questions

 • Apple

158

2

0

Fraudulent

Her majesty QUEEN VICTORIA TAMMIE daneice Delgado huff I'm holding my att phone  an the sims from moto in it is a different  phone number  running  my SYSTEM  from last month  when  we got hacked  in my federal government  SECURITIES  I need that

Questions

 • Wireless Account

75

18

0

Incompetent customer service representatives

I'm on hold at least 60 minutes then someone picks up but can't help me either so they transfer me where I'm waiting another 60 minutes. Your automated service says my wait is 5 minutes but it takes another 60-70 minutes. WHAT IS THE PROBLEM WITH YOUR STAFF AT&T?? I returned my phone and confirm

Questions

 • Wireless Billing

83

3

Change wi-fi network name and password

I received a new BSW210-700 router to replace my previous one. How do I change the name and password of the new router to the ones we used on the original router?   In the directions it says if I make any changes I have to "ensure that identical changes are made to both radios; otherwise

Questions

 • AT&T Internet Equipment

17

1

0

Reception ...snail mail

My service has been less than desirable lately. For weeks now Ive struggled to get a decen5 lt signal. So I added funds since it was a new cycle. Wow! Barely a signal! Is this just me or are others having issues.

Questions

 • Network Coverage

41

1

0

Smart watch

How do I purchase and add a smartwatch to my existing contract and have the same number on my phone and smartwatch?

Questions

 • Wearables

299

1

0

Fiber built to our neighborhood

I had AT&T copper/DSL internet installed recently. It is unreliable just like Cox internet. I asked the installer about fiber and he said it is built right up to our street. I asked what is keeping it from being installed to our houses. He said there is minor construction and they would need app

Questions

 • AT&T Fiber Installation

197

6

0

Mysterious Groupchat With Pornography Links

Someone keeps sending pornography links in groupchats with multiple numbers that all use AT&T. I've been in at least 5 of these chats and it's honestly so scary. They add random people, send lewd website links, and send messages from our personal phone numbers. Please look into this, because it'

Questions

 • Data & Messaging Features, Internet Tethering

564

1

0

Showtime anytime on uverse

I’m getting an error that says “not available” when I sign into the app. I checked my lineup and I do pay for the channel. I’ve looked online have there are no outages showing for my area. Has anyone else experienced this issue? If so, how did you resolve it?

Questions

 • Watching U-verse TV

68

1

0

AT&T Employee lied and cost me couple hundred

On August I went to AT&T local store to ask am I qualify for BOGO promotion. He said I’m qualify for that promotion. So I ordered at online. After a few hours I canceled my order coz I want to make sure I’m qualify or not.​After live chat with AT&T agent , as he said I’m qualify for BOGO promotion b

Questions

 • Wireless Account

445

4

0

FoxSportsGo Doesn't Work With Uverse Userid

FoxSportsGo app will not let me watch southeast teas like Braves and Hawks. I can watch fine at home, but it's a no go on the FoxSportsGo app on my phone.  Worked fine last Wednesday when I was away from home.  Any idea what broke ?

Questions

 • Watching U-verse TV

61

8

Wifi dropping devices

Wifi is dropping individual devices like directv and computer. All within green signal areas.  Tech rep insist nothing is wrong.  Tv just dropped during the Alabama Auburn game.  How embarrassing. 

Questions

 • AT&T Internet Equipment

28

1

0

Honeywell TH6320WF Thermostat will not connect with ATT BGW320 router

Thermostat will not connect with home network. Honeywell says thermostat requires a 2.4 Ghz band.  What do I need to do to get it to connect to the ATT BGW 320 router wifi?

Questions

 • AT&T Internet Equipment

418

1

0

AT&T refused to port-out my cell phone number

Calls and texts will randomly take a few days to show up on my phone; calls won't ring but go straight to voicemail. So after 50 years (literally) of relying on AT&T and the RBOCs it's time to leave - but there's a problem. Cell phone number - I'm being told it "can't be ported out". (Edited

Questions

 • Account & Usage

2.6K

17

0

S20 Ultra ANDROID 11 UPDATE

So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. Some samsung support  representative told me i need to be in an US network for the phone to update.  What can i do to get the update here in mexico?

Questions

 • Samsung

130

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.