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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

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840

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

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54

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Wifi connect

Dear staff good evnng iam shaik nazeer (edited per community guidelines),son of s bakther sab,iam into ur usa fir plas allow me acess free wifi pls Tnku

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27

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Promotion CREDIT to account Thanks. PRESIDENT OFAT&T

I received several calls  from the president  of At&t.  I was credited  my  Promotion  . Thank you 

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28

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2 months of being billed for services that I did not purchase

I have contacted AT&T about 7-8 times in the past 2 months about an astronomical bill on my account for a service that was added to my account without my permission. I continue to call, and each time I get told that I will receive an update, and yet nothing has been done to rectify this situatio

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79

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At&t keeps rescheduling my installation

I applied for internet through att Jan 28 my first appointment was rescheduled after speaking with numerous Representatives and supervisors this has been on going since everyday is the same thing change my appointment and wait around for the tech and they never show or call so I call and speak with

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193

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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34

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Mysterious Groupchat With Pornography Links

Someone keeps sending pornography links in groupchats with multiple numbers that all use AT&T. I've been in at least 5 of these chats and it's honestly so scary. They add random people, send lewd website links, and send messages from our personal phone numbers. Please look into this, because it'

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600

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Fiber built to our neighborhood

I had AT&T copper/DSL internet installed recently. It is unreliable just like Cox internet. I asked the installer about fiber and he said it is built right up to our street. I asked what is keeping it from being installed to our houses. He said there is minor construction and they would need app

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231

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Grandfathered plan

How can I switch back to the old unlimited plans I currently have the newer unlimited plans and it only includes HBO app and with the old plans I had att watch tv app which included television shows and movies. Any help would be appreciated. :)

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148

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New construction ATT blowing smoke because they are to lazy to lay b-wire to supply my new house internet and tv

I built a new house in an established subdivision, only to find out the ATT box is a block away, so they put a “ticket” in to have service provided. Its been a month and nothing but excuses, I have friends who are techs for ATT and have said theu just dont want to lay the B-Wire cause its cold out.I

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Reception ...snail mail

My service has been less than desirable lately. For weeks now Ive struggled to get a decen5 lt signal. So I added funds since it was a new cycle. Wow! Barely a signal! Is this just me or are others having issues.

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Restocking fee — it’s your fault !

Bought iPhone 11 Max pro 2 days ago in ATT store. After a day of use, found an imperfection at the top right of the phone (a white streak between the bezel and the screen), can’t be clean without opening the screen. Went back to the store, the first question asked, did you double check the device wh

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163

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FoxSportsGo Doesn't Work With Uverse Userid

FoxSportsGo app will not let me watch southeast teas like Braves and Hawks. I can watch fine at home, but it's a no go on the FoxSportsGo app on my phone.  Worked fine last Wednesday when I was away from home.  Any idea what broke ?

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How do you find promo codes and promotions that include discounts

How do you find online promotions that include discounts

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62

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Showtime anytime on uverse

I’m getting an error that says “not available” when I sign into the app. I checked my lineup and I do pay for the channel. I’ve looked online have there are no outages showing for my area. Has anyone else experienced this issue? If so, how did you resolve it?

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78

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Smart watch

How do I purchase and add a smartwatch to my existing contract and have the same number on my phone and smartwatch?

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373

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Fraudulent

Her majesty QUEEN VICTORIA TAMMIE daneice Delgado huff I'm holding my att phone  an the sims from moto in it is a different  phone number  running  my SYSTEM  from last month  when  we got hacked  in my federal government  SECURITIES  I need that

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S20 Ultra ANDROID 11 UPDATE

So i bought a s20 ultra in the us. But because of the pandemic i had to move to Mexico with my wife´s family. Some samsung support  representative told me i need to be in an US network for the phone to update.  What can i do to get the update here in mexico?

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139

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Fox Sports Go (Bally's Southwest) removed sports team viewing

Why can't I watch my local sports events (Dallas Stars, Mavericks, Texas Rangers) through FoxSportsGo as of 4/6?

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239

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