Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (253)

Relevance
Selected Relevance
Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

813

3

0

Watching shows on Starz App?

I have access to the Starz app through my ATT Uverse subscription. Suddenly, I am getting a message saying that the shows on the Starz app aren't "included" with my package (I have the highest package that has everything included). What is going on?

Questions

94

1

0

Mobile Billing

someone should add mobile bill as a payment option on microsoft store

Questions

34

1

0

AT&T is the worst!

We’ve been stuck with this (Edited per community guidelines) company for 20+yrs, since they were Cingular wireless and before. We have been ripped off so many time’s! This last time, $700 for your iPhone 8 in great condition, turned to $18 because that’s what they determined it was worth. (I took it

Questions

53

5

0

Worst waste of money

Internet service is a whopping 3Mps and they say that's the best I can get,BUT if I stay with them they'll have fiber optic out here, although they don't have a date for it to be installed.  Their DirecTV now thats not worth a (Edited per community guidelines) either, you have channels at home but y

Questions

78

1

0

Refund

On October 15 I spent $1,014.79 at AT&T Ocala, FL. the store manager (Tiffany) assist Me with the new account. During transaction I realized they "did not have in stock" color phone that I wanted. Tiffany then states "I can order the other phone, but You will need to do new purchase ($870+) in o

Questions

19

1

0

Galaxy s9 waiting to update

Anyone have android 10 on s9 AT&T

Questions

55

1

0

Keep it up at&t...

Hello at&t, sir i have purchased an iphone xsmax from a retailer of delhi and i am also a small retailer okay.. then when i sold this phone to a customer after 2 3 days he returned me claim that the phone is not supporting sim card of india then i took back the phone and returned him the money,

Questions

67

9

active

I need help

Questions

26

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

64

1

0

Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

45

1

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

39

0

0

At&t policies and procedures with a privacy line question

I would like to inquire about the policies and procedures of AT&T concerning the usage of third-party SIM cards. Is it possible for customers to conveniently purchase any compatible SIM card from a retail store for use with your services? If so, are there any specific limitations or restrictions

Questions

25

2

0

Group Text

So has ATT decided not to remove the group text limit for messaging? Come on, it's 2020. How hard is it for a carrier to change that when you see literally all of your competitors that don't have a problem trusting their customers with this feature...so ridiculous that we can't do this. I'm getting

Questions

61

0

0

Noo help

AT&T (Edited per community guidelines) being with the COVID 19 going on and people loseing they job and etc yet no help with make in payments payment plan I going to T-Mobile they help a lot 

Questions

60

3

0

40Mhz & 80Mhz for 5G Wifi Radio Channels unavailable

I believe that I was in channel 151 before for 5G, but after I restarted my router (unplugging & replugging), the channel is gone and I only have these channels: 36, 40, 44, 48, 52, 56, 60, 64, 100,104, 108, 112, 132, 136, 140, 144, 149, 153, 157, 161. I'd like to be in a 80Mhz channel.

Questions

56

2

0

HBO offer

When I purchased my iPhone about 8 years ago, I was promised HBO for life, no additional fee. I have never been able to access it. ATT changed its platform, what it called the service, I tried to sign in and use it and was never able.  I gave up, perhaps that's its business model.  They w

Questions

38

1

0

Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

25

1

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

36

2

0

LG Smart TVs

When will an HBOMAX APP be available for LG smart TVs. ATT needs to compete on all streaming platforms.

Questions

119

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.