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Scammed just like the rest

I purchased a Samsung on February 7th. Not knowing i would not be leaving the store without my device. I've purchased plenty of phone here in the past from Verizon and never had a problem. Ever. funny enough my salesmans name was Lenox also. I was supposed to receive my phone before or on the 10th o

Questions

38

1

0

Closed

OVERCHARGES

I have to say I have never experienced such a terrible and mediocre service from any provider before. AT&T checks every mark for TERRIBLE service. I have been on the phone for TWO consecutive weeks, I’ve spoke to more than 9 agents at this point, I’ve been promised to receive a call back from a supe

Questions

183

7

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Military discount

I was told ATT has a military discount but it is not being applied to my account??

Questions

133

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Why was my account is locked because of fraud activity due to network offline?

I'm trying to upgrade my device but was told my account is locked because of fraud activity due to network offline. How can I resolve this?

Questions

100

4

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Help with Issue, how do I escalate to someone at the Corporate Level?

In January if 2020 I went to a local Authorized user AT&T store to buy the Iphone 11 Pro and turn in my Iphone 7 for a $300 credit. Almost a year later I still don't have my credit. I have been into the store every month since to resolve this issue. The manager has given me the two possible trac

Questions

153

3

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Terrible customer service cost long term customer

So, where do I begin? Let’s start by why I called AT&T. I called to add a line to my plan and it resulted in me now consultanting other providers to leave AT&T after being with them for as long as I can remember. Now let’s get into the how did this happen? I called in to add a line and they had t

Questions

66

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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

55

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Can't access CBS via AT&T Internet connection (nothing to do with Direct TV)

I am aware of the craziness going on with AT&T and CBS but seriously they're blocking it on my internet connection?! (I don't have DirectTV or any other TV box.) I'm a fairly new "Fixed Cellular Internet" customer (have U-Verse box) and I've been watching CBS free shows for a few weeks, and suddenly

Questions

1.4K

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Information channel 70 and 1070

I see a channel set up on AT&T U-Verse on 70 and 1070 for "INFO" coming soon. It could be related to the upcoming sunset of: Ion Plus on U-Verse channel 468 Qubo on U-Verse channels 328 and 3061 These channels are being discontinued by their owner. Switching to a different provider won'

Questions

108

1

0

Construction

I just purchased a building from ATT in Houston Texas. Contractors are taking measurements of my property and telling me they are going to dig up my driveways.  Im in the process of having work done.  I run a business out of this property and need to know how this will impact my business.

Questions

91

5

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ATT Fiber Engineering Ticket

Hi all, I've posted here once, last year, and flash forward to now Fiber has been installed in our neighborhood here in Pflugerville, TX. I received both a paper correspondence and an HOA newsletter indicating that Fiber was successfully installed and completed in our neighborhood. Upon going on

Questions

171

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DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

38

0

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Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

62

1

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HBO offer

When I purchased my iPhone about 8 years ago, I was promised HBO for life, no additional fee. I have never been able to access it. ATT changed its platform, what it called the service, I tried to sign in and use it and was never able.  I gave up, perhaps that's its business model.  They w

Questions

33

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Noo help

AT&T (Edited per community guidelines) being with the COVID 19 going on and people loseing they job and etc yet no help with make in payments payment plan I going to T-Mobile they help a lot 

Questions

54

3

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Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

35

2

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HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

36

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active

I need help

Questions

24

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Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

45

1

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LG Smart TVs

When will an HBOMAX APP be available for LG smart TVs. ATT needs to compete on all streaming platforms.

Questions

108

2

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