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ATT Prepaid Charged $90 PLUS TAX for One Line and Never Received $50 Visa Card

I recently decided to change my ATT prepaid service from one plan to another. I've had ATT service for about a year but there have been some issues. What happened was I had just paid my bill for the month of March when I decided to change plans. The transfer system said that I would lose data but it

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Mailbox deleted after upgrading plans?

I recently changed my plan from $45/month to $65/month. Since I am currently not in the US, when someone calls my number they get a message saying I am unreachable instead of getting my voicemail.  Do I need to reset up my voicemail? Is it something I can do without having access to ATT on my phone?

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