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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

25

1

0

Misrepresentation (lies) to get my business

For the past few months, I have been promised my bill would get straight. I signed up (new customer) under a promo and now they refuse to honor it.  I am suppose to be getting $800.00 credit (x2 lines) over 36 months.  I have emails from the rep that are clear telling me the (promo) deal.

Questions

102

12

Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

55

2

0

How are they gonna Push DEFECTIVE GARBAGE!!!!

Bought the new Galaxy Flip phone 4. Had it for 3 weeks and the screen decides to crack at the fold. Start going through the right channels to get it fixed and seen to. Wouldn't you know I start getting the run around. First sending me to Samsung saying you need to warranty it knowing full well they

Questions

138

2

0

DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Questions

47

8

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Pre paid card PIN number not visible on new card

Prepaid card I just bought at Walgreens is damaged the PIN number is not visible how do I get either a way to use or a refund

Questions

27

1

0

How can I tell if a company is a legitimate MVNO?

I see a lot of providers out there claiming to be MVNO's on AT&T's network, some even offering things like "unlimited data" "no throttling". I understand a legitimate MVNO would buy wholesale and they may be able to work that out, it would just depend on how much they were willing to pay, but it see

Questions

120

1

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How can I get a new specific phone number?

I would like to get a new specific cell phone number, what should I do instead of go to the store? Is that anyway to get it online?

Questions

203

1

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2nd Order this week and still having issues

I had a huge problem two days ago ordering my new iPhone 15 Pro Max.  ATT cancelled my order at 7am because the couldnt verify my ID.  I submitted my passport.  If the passport can be used at the federal level, why is it not good enough for ATT?  Anywho, I chatted with a live rep the next morning an

Questions

27

3

0

AT&T engineering

I have tried for over 3 months to get an understanding of why fiber optic internet is not available to my address. It’s available on my street and several of my neighbors are enjoying it. But I keep getting told, it’s not available at my house. I have gone as far as the legal department, which at fi

Questions

171

1

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Feature request: ACCOUNT SECURITY: restrict which mobile number can receive SMS PIN's to reset online account password

This is a feature request to be able to restrict which mobile numbers on my ATT account can receive an SMS PIN to reset my online account password. Use Case: if I go to att.com and click 'forgot password' then I am offered the option for any mobile number on my account to receive an SMS PIN/link

Questions

384

13

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Returned phone switched and stolen

I had a phone stolen from me back in December of 2022. Asurion, and at@t sent me a new phone threw my insurance. The phone was a Samsung s21 ultra. The phone they sent me was an extra phone so I never tried to activate it for a month later. When I did finally go to activate it the phone keeped askin

Questions

28

2

0

Puk number changing

My passcodes n passwords to Apple ID n Emails changing on me a lot lately ever since I only one device and one account for so long. Usually my phones breaking I lose them and then I get locked out my emails and passwords but I noticed now I get locked out my phone my Apple 14 Pro Max. I remember bac

Questions

15

1

0

U-Verse Fiber Install No-Show

So far, going on two no-show appointments in a row. I've missed work both days to accomodate a "busy technician schedule" but have been stood up both times. Now I'm chatting with a "supervisor" by the name of Eldrich, and they claim that my service keeps getting changed due to an "issue at the locat

Questions

164

2

Close your overseas call center and hire professional technicians.

@ATTHelp It would be nice to have functional AT&T fiber in Beech Grove, IN. I experienced an outage after the last snow and have had no service for three days now. There is no service at my DMARK and the technician with his pants around his knees and rear-end fully exposed was too lazy to climb the

Questions

50

15

Thank you chris the agent!

I was so stressed when i received my bill this month I was charged an $1600 for an international call I didn't make. I called 10 agents and nobody really answered me well and didn't do anything. I was so mad and frustrated. The thing is also keep getting this lazy agent all the time, why am I so unl

Questions

18

3

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Cut my irrigation line from initial AT&T service connection to my home. No response from AT&T to cover damage repair?

Hello, My irrigation/sprinkler line was cut during the initial install of AT&T service back on October 14, 2021. Ms. Katherine Bigsby. the claim examiner did not respond back. She called me on the 15th and asked to attach the proof of repair. I had to wait for my bill generated from the service

Questions

168

0

0

Tree Branches falling on ATT Telephone and Internet wires

A large tree is falling on the AT&T wires inn our neighborhood, what can we do as it sits on city property? If it falls several homes will be without services and the Santa Ana winds in Los Angeles are soon to be here?

Questions

45

1

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Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

Questions

581

2

0

Shadow.tech service slow speeds and high latency

I am in southern california with fiber 1000 service. speedtest show about 900 down and 500 uphowever i get constant messages from the shadow service i have a laggy connection. happens on xbox as wellshadow did a speedtest to their datacenter in dallas and a traceroute. they found that the att server

Questions

481

4

0

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