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Pathetic Customer service I went back to Verizon

I require management to contact me and explain why after such horrible customer service, the only way to get my lines (3) to work was to go back to your competitor Verizon. Now you send me a bill for 1100 dollars? Know this is not gonna happen until I hear from someone.

Questions

46

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Ready to Go. ENJOY is horrible, full of issues, and it's all AT&T's fault... according to ENJOY

For the record they blame everything on AT&T policy. I was scheduled for delivery btwn 6-8pm. Around 7:45 I asked for an ETA on the text I received from Enjoy... ZERO response. Around, 8:15 I found my original email regarding the schedule, and connected to Enjoy via the link. It said I needed to re

Questions

577

1

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Customer support will not cancel my service over the phone

I am trying to get support to cancel my service. I just bought the line 2 days ago becasuse the speed at the store was amazing and it is quite literally 1.6 miles away from home, so I assumed the speed would continue there.  I am only getting 3MBPS down and 0.20 up.  So the service is no

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46

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Need AT&T's help - I've spent 8 hours with Customer Service trying to obtain usage details of old cell phone bills

Hello: I need someone on the inside who can help me resolve this ongoing problem. I need copies of the usage details for my cell phone bills from calendar year 2019. I have requested them and told they were sent to me four times now. I have already paid the $5 per copy to have them printed and t

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19

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Service not restored after account balance was brought to $0

My services were suspended yesterday, I paid my account in full & now actually have a credit of $5.46 & STILL HAVE NO SERVICE. several escalations were submitted & It is a new day & guess what STILL NO SERVICE. what gives? My name is Sergio Cardenas-Cruz my wireless number is 928-530

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21

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Customer service

I need to speak with someone from customer satisfaction! I have called in 5x about fraud on my account. My issue was not resolved and still no adjustment applied. I spoke with two managers 5 reps and my issue still unresolved ma4655 told me that I need to call fraud. Hold time for fraud is 1 hour, n

Questions

24

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Getting screwed over

I have been with att since March 2022, I was supposed to have a bill of $50 and trade my phone in for a new one free of charge. However since March I have had to call every month for an adjustment.  If you look back in my records you'll see what I'm saying.  The also changed my plan witho

Questions

34

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Activations, Horrible customer service and contact options

My I-Pad was replaced by Apple due to a cracked screen, I had to order a new SIM as I forgot to take the one out of my old I-Pad. When attempting to activate the SIM, I get an error stating I have no numbers eligible for activation ---> "ACT107: Looks like there aren't any numbers eligible for ac

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23

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Dispute Staus

I thought I initially submitted a dispute back at the beginning of March and never received anything so decided to fill a new one and this time received a case number. I’m fine waiting patiently but do want to assure my dispute was revived properly. It’s not a dispute concerning charges and I have

Questions

17

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

64

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Cannot send or receive emails from my email client on my computer, whish is Thunderbird.

I was instructed by AT&T to change my user name, which was my name, to my email address, which is [email scrubbed]. Since I changed it I have not been able to even open my email. I have spoke to several AT&T tech support people and none of them has been able to fix the problem. They now want

Questions

41

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Closed

Help with $570.14 in Duplicate & Fraudulent AT&T Billing

As a loyal customer of AT&T for over 25+ years, I'm asking for help with $570.14 in outstanding credits due for AT&T's duplicate billing along with fraudulent charges on my wireless account. In January 2022, AT&T overcharged me $248.55; in February 2022, AT&T overcharged me $218.35,

Questions

41

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Has anyone else had a utility line cut during line burial?

I had fiber Internet installed this week. They buried the fiber line yesterday. The crew didn’t wait for the other utility lines to be marked and they cut the line of another utility. I can’t find the correct number to call about this. The crew also barely buried the line close to the house and le

Questions

47

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HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

39

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bill for receiver

I received a bill for a receiver ATT says I did not return.....the note says "Receiver not returned." I have the USPS Store shipping confirmation label. $150 bill for an item I can prove I returned.

Questions

52

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Trade in Rip off, terrible customer service

Traded in 3 phones in October/November of 22. Everything went wrong from the beginning.  only received 2 trade in boxes, had support help me to prep the phones for trade in.  lost 1 phone at the trade in facility.  Got everything "sorted out" per management back in Jan/Feb, waiting a

Questions

42

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Concord NH Store not helping with my concerns

We transferred our cellular phones from another company. Harley at the Concord NH store was excellent prior to us actually signing contract and until her position changed and she is no longer at this store full time. She passed us along to Dylan, who is currently the store manager.  We are bei

Questions

19

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8 HOURS of ATT purgatory

ATT finally was able to trick me into changing my old unlimited plan i've had 14 years. I looked on att site to upgrade my 12m iphone to 13m. Last month att had 13m's in stock, now it shows out of stock. So, after conferring w att rep, I made an appt and drove 20 mi to an apple store.  10:00-

Questions

93

6

I want to give kudos, can an employee contact me?

I just had a great support call, and tried to reply to the call summary email but it appears to be unmanned. I won't post it all here but can someone with a UID and contacts in ATT Customer Care reach out so I can send my message to be passed along to customer service operations? I'm not expecting a

Questions

73

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

25

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