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Approved for 4 lines and 4 phones, never received 1 phone-huge mess, now credit won't approve that missing line

I was approved for 4 lines and 4 new phones on 11/28/2022. 3 phones in stock, 1 phone had to be ordered.   The ordered phone got lost/not actually ordered, to fix it AT&T canceled/re ordered then we found out it was not actually ordered. Now, today 1/11/2022, the promotion that we ori

Questions

83

6

0

Unlocking devices issue

I have had 3 lines with ATT for about a year. I decided to transfer to another carrier to take advantage of a promotion to have the remaining balance of our devices paid off. So i paid off the balance on all 3 of our devices and was told that after doing that I could get them unlocked so I can port

Questions

42

2

0

AutoPay Discount Changes and AT&T Credit Card

AT&T sells me on an AT&T credit card based on the fact that I would receive up to a $20 per month credit for setting my autopay to the new credit card (and spending a certain amount which is irrelevant for this issue). Within 2 months they decide that using a credit card for autopay is no l

Questions

118

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AT&T Bait and Switch Tatics

Hi, I was wondering if anyone else having issues getting credits from at&t. I bought some iphones from them in December of 2022 on promotion. I am supposed to receive and aprox credit of $35 /per phone/per month. Every month I am billed incorrectly and do not receive the credits, therefor I

Questions

44

3

0

inability to cancel account online or via the app

Hello, I am a resident of Illinois and tried to cancel a wireless phone line online and via the app. I suspended the line, believing that was the same as canceling. I continued to be billed for 4 months, until recently seeing it on my phone bill that is automatically withdrawn. I did not see any

Questions

31

9

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AT&T After Sales Review: Beware of Deceptive Practices

I recently visited the Cheyenne Mountain Center Retail Store in Colorado Springs, CO, and had a highly disappointing experience with the sales representative, Sean S. My intention was to purchase a Samsung watch, but Sean S. misled me into also activating a new number, despite my explicit instructio

Questions

27

8

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EMAIL Trying to log onto my AT&T/Yahoo mail account through "currently.com"

Depending on how AT&T feels that day (in order of what most often happens): 1) I get timed out The connection has timed out An error occurred during a connection to oidc.idp.clogin.att.com.   The site could be temporarily unavailable or too busy. Try again in a few moments. (or a co

Questions

259

5

0

PLS HELP! AT&T CS Rep Canceled My Account when asking about services for people with disabilities.

I have a problem that I have never encountered, nor expected from AT&T, after being a loyal customer of over 15 years. A little over a year ago, I was diagnosed with severe ADHD and written a prescription that was nothing short of being a total life changing experience. A few months later, I met

Questions

82

1

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NEED ATT FIBER RELOCATED

WE ARE COMPLETING A CONSTRUCTION PROJECT ... THERE IS AN EXPOSED ATT FIBER LINE AND NEED TO HAVE RELOCATED. WAS GIVEN A TICKET NUMBER BUT NOW TOLD HVE TO SPEAK TO SOMEONE ELSE BECAUSE THE LADY THAT TOOK THE ORDER AND GAVE THE TICKET NUMBER MAY HAVE DONE WRONG. NEED TO RESOLVE THIS AS THIS IS A PUBLI

Questions

95

3

0

Keeps signing me out.

I get to sign in easily without any stress but when I try carrying out any activity, say trying to add devices to the cart it logs me out immediately saying "sign in to your deviceYou've signed in with user ID: ******Have another ID?We can't find a wireless account for that ID. Have a different ac

Questions

1.9K

3

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Messages Being Blocked From Subscription Based Service

My company runs opt in sms campaigns for content creators online, and we have started to have a large portion of our ATT subscribers' messages blocked in the last day.Can I get in contact with someone on your support team that will enable me to understand what caused the block (we have been operatin

Questions

46

1

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Trade-in credit of $800 was not honored - instead we were given only $130 and then later charged $670

I have been a faithful AT&T customer for several years now. But this is about to push me to change cellphone providers.  I see T-Mobile with pay up to $650 per line to switch people over.  Depending upon how this situation is handled, I may be giving them my business from now on...

Questions

317

12

0

Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

183

10

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AT&T lies to its customers , it's a total scam.

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

Questions

214

4

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

813

3

0

Back iphone glass cracked

My iPhone 13 pros' back glass shattered. The phone still functions normally and the camera works, and I pay for the 4-plan insurance monthly. How much will it be to be fixed?

Questions

781

2

Mislead and stolen money!!

Att style my money, i was mislead from the get go when i switched my 3 cell phones over back in February2023 , everything the sales guy said was wrong and im being screwed out of over 300 dollars.  This is illegal!! They over charged me for 7 months have me the worst customer service I'd my li

Questions

56

10

0

Closed

lack of response from ATT associates

My wife and I were promised repayment for her office rental expenses incurred while we awaited the installation of ATT dedicated internet. The installation took over 6 months instead of 2-3.  The promises were made by Tim [EDITED] who managed Sabrina [EDITED].  We were also in contact wi

Questions

39

5

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10 days my att internet been down

Dear AT&T,   Today it has been 10 days and still no internet service from AT&T(30104) All I want to do is watch my roku TV.  Today I figured out if I pay for mobile hot-spot data on my AT&T  pre-paid phone I can watch tv, but the only problem I have is I've already paid f

Questions

67

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0

At&t Service lines: Property address: , Murrayville, Ga. 30564

Help please, Your contractor, who I had a conversation with, is currently installing At&T line underground in front of the above property and having a AT&T junction box placed, junction box is there already with AT&T stamped on it, on the right of way on front of same property, no probl

Questions

40

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