Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (292)

Relevance
Selected Relevance
Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

105

1

0

Unethical behavior

I have been a customer of Att fiber for a few years now and recently experienced numerous UNETHICAL practices this year. In September of 2022 I switched from the 1000 mbps plan to the 2000 plan. In doing so I lost my free HBO Max. Not once did the rep on the phone or the sales rep that came to my ho

Questions

62

1

0

Wrongly Charged for the services that i did not ask for

In July this year, I inquired with AT&T call center for postpaid connections with mobile phone bundled with it. The guy took my ssn, ran a credit check, and proposed postpaid with Iphone bundle. I was asking two connections. The cost was too high for my budget and so i declined on the call itself, t

Questions

97

3

0

Closed

Lies and crafted deception.

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

Questions

64

12

0

NEED ATT FIBER RELOCATED

WE ARE COMPLETING A CONSTRUCTION PROJECT ... THERE IS AN EXPOSED ATT FIBER LINE AND NEED TO HAVE RELOCATED. WAS GIVEN A TICKET NUMBER BUT NOW TOLD HVE TO SPEAK TO SOMEONE ELSE BECAUSE THE LADY THAT TOOK THE ORDER AND GAVE THE TICKET NUMBER MAY HAVE DONE WRONG. NEED TO RESOLVE THIS AS THIS IS A PUBLI

Questions

110

3

0

AutoPay Discount Changes and AT&T Credit Card

AT&T sells me on an AT&T credit card based on the fact that I would receive up to a $20 per month credit for setting my autopay to the new credit card (and spending a certain amount which is irrelevant for this issue). Within 2 months they decide that using a credit card for autopay is no l

Questions

149

6

0

Keeps signing me out.

I get to sign in easily without any stress but when I try carrying out any activity, say trying to add devices to the cart it logs me out immediately saying "sign in to your deviceYou've signed in with user ID: ******Have another ID?We can't find a wireless account for that ID. Have a different ac

Questions

1.9K

3

0

EMAIL Trying to log onto my AT&T/Yahoo mail account through "currently.com"

Depending on how AT&T feels that day (in order of what most often happens): 1) I get timed out The connection has timed out An error occurred during a connection to oidc.idp.clogin.att.com.   The site could be temporarily unavailable or too busy. Try again in a few moments. (or a co

Questions

308

5

0

After market s pen

Will my phone be rejected for trade in with a non Samsung S pen? There are NO Burgundy s pens anywhere to replace lost s 22 Ultal burgundy s pen

Questions

54

3

0

inability to cancel account online or via the app

Hello, I am a resident of Illinois and tried to cancel a wireless phone line online and via the app. I suspended the line, believing that was the same as canceling. I continued to be billed for 4 months, until recently seeing it on my phone bill that is automatically withdrawn. I did not see any

Questions

71

9

0

Mislead and stolen money!!

Att style my money, i was mislead from the get go when i switched my 3 cell phones over back in February2023 , everything the sales guy said was wrong and im being screwed out of over 300 dollars.  This is illegal!! They over charged me for 7 months have me the worst customer service I'd my li

Questions

72

10

0

AT&T After Sales Review: Beware of Deceptive Practices

I recently visited the Cheyenne Mountain Center Retail Store in Colorado Springs, CO, and had a highly disappointing experience with the sales representative, Sean S. My intention was to purchase a Samsung watch, but Sean S. misled me into also activating a new number, despite my explicit instructio

Questions

105

8

0

Trade-in credit of $800 was not honored - instead we were given only $130 and then later charged $670

I have been a faithful AT&T customer for several years now. But this is about to push me to change cellphone providers.  I see T-Mobile with pay up to $650 per line to switch people over.  Depending upon how this situation is handled, I may be giving them my business from now on...

Questions

393

12

0

Pin # damaged

iI have a pre paid refill card the PIN number is not visible both the retailer and phone company keep sending me back and forth to each other

Questions

35

0

0

Approved for 4 lines and 4 phones, never received 1 phone-huge mess, now credit won't approve that missing line

I was approved for 4 lines and 4 new phones on 11/28/2022. 3 phones in stock, 1 phone had to be ordered.   The ordered phone got lost/not actually ordered, to fix it AT&T canceled/re ordered then we found out it was not actually ordered. Now, today 1/11/2022, the promotion that we ori

Questions

92

6

0

Back iphone glass cracked

My iPhone 13 pros' back glass shattered. The phone still functions normally and the camera works, and I pay for the 4-plan insurance monthly. How much will it be to be fixed?

Questions

943

2

Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

437

10

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

1.2K

3

0

Messages Being Blocked From Subscription Based Service

My company runs opt in sms campaigns for content creators online, and we have started to have a large portion of our ATT subscribers' messages blocked in the last day.Can I get in contact with someone on your support team that will enable me to understand what caused the block (we have been operatin

Questions

55

1

0

Customer support will not cancel my service over the phone

I am trying to get support to cancel my service. I just bought the line 2 days ago becasuse the speed at the store was amazing and it is quite literally 1.6 miles away from home, so I assumed the speed would continue there.  I am only getting 3MBPS down and 0.20 up.  So the service is no

Questions

46

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.