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Unethical behavior

I have been a customer of Att fiber for a few years now and recently experienced numerous UNETHICAL practices this year. In September of 2022 I switched from the 1000 mbps plan to the 2000 plan. In doing so I lost my free HBO Max. Not once did the rep on the phone or the sales rep that came to my ho

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this is by far the most atrocious website from a wireless carrier that i have ever seen.

i can't even activate my new smart watch because step 4 of the process won't even load into the webpage. 4 different browsers, exact same result. it just blows my mind that a company like this cares obviously so very little for their online appearance and functionality. An old friend of mine used to

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CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

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Approved for 4 lines and 4 phones, never received 1 phone-huge mess, now credit won't approve that missing line

I was approved for 4 lines and 4 new phones on 11/28/2022. 3 phones in stock, 1 phone had to be ordered.   The ordered phone got lost/not actually ordered, to fix it AT&T canceled/re ordered then we found out it was not actually ordered. Now, today 1/11/2022, the promotion that we ori

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Reward Card Scammed

I just got scam out of $150 reward card. What to do? Data breached is more of a deal here. I hope AT&T can resolve this issue.

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Service call

At&t did not show up for service appt yesterday and now I had to reschedule for two days later. Why am I not on a list of work we didn't get done and need to complete. I shouldn't have to go to the back of the line if at&t did not keep their own appointment.

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They lied to me about my rate and it’s even in there notes

Worst service in the nation. One thing I realized is that a snake will still be a snake even after you feed it. I’m done dealing with this service. All the frustration and disrespect, taking my money and laughing at me. ATT does not have to change. WE do. Stop letting these companies walk over us wi

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Pin # damaged

iI have a pre paid refill card the PIN number is not visible both the retailer and phone company keep sending me back and forth to each other

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DSL Outage

I have had a dsl outage for almost 3 weeks now. I have called to check the status multiple times with the only answer being that it will be restored in 2 days. On top of this, AT&T wants to charge us $1000 for our business and fax lines EACH because landlines are now obsolete. They have suggeste

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PLS HELP! AT&T CS Rep Canceled My Account when asking about services for people with disabilities.

I have a problem that I have never encountered, nor expected from AT&T, after being a loyal customer of over 15 years. A little over a year ago, I was diagnosed with severe ADHD and written a prescription that was nothing short of being a total life changing experience. A few months later, I met

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Non-AT&T customer who needs assistance in issues caused by AT&T

To be clear: I am not an AT&T customer.  And based on my experience. I doubt I will change over even though I was looking forward to fiber optic speeds.  An AT&T contractor laid fiber optic cable in our neighborhood.     For past 2 months I have tried to get so

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Messages Being Blocked From Subscription Based Service

My company runs opt in sms campaigns for content creators online, and we have started to have a large portion of our ATT subscribers' messages blocked in the last day.Can I get in contact with someone on your support team that will enable me to understand what caused the block (we have been operatin

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Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

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AT&T Bait and Switch Tatics

Hi, I was wondering if anyone else having issues getting credits from at&t. I bought some iphones from them in December of 2022 on promotion. I am supposed to receive and aprox credit of $35 /per phone/per month. Every month I am billed incorrectly and do not receive the credits, therefor I

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Lies and crafted deception.

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

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NEED ATT FIBER RELOCATED

WE ARE COMPLETING A CONSTRUCTION PROJECT ... THERE IS AN EXPOSED ATT FIBER LINE AND NEED TO HAVE RELOCATED. WAS GIVEN A TICKET NUMBER BUT NOW TOLD HVE TO SPEAK TO SOMEONE ELSE BECAUSE THE LADY THAT TOOK THE ORDER AND GAVE THE TICKET NUMBER MAY HAVE DONE WRONG. NEED TO RESOLVE THIS AS THIS IS A PUBLI

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Mislead and stolen money!!

Att style my money, i was mislead from the get go when i switched my 3 cell phones over back in February2023 , everything the sales guy said was wrong and im being screwed out of over 300 dollars.  This is illegal!! They over charged me for 7 months have me the worst customer service I'd my li

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AutoPay Discount Changes and AT&T Credit Card

AT&T sells me on an AT&T credit card based on the fact that I would receive up to a $20 per month credit for setting my autopay to the new credit card (and spending a certain amount which is irrelevant for this issue). Within 2 months they decide that using a credit card for autopay is no l

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DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

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