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Unethical behavior

I have been a customer of Att fiber for a few years now and recently experienced numerous UNETHICAL practices this year. In September of 2022 I switched from the 1000 mbps plan to the 2000 plan. In doing so I lost my free HBO Max. Not once did the rep on the phone or the sales rep that came to my ho

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DSL Outage

I have had a dsl outage for almost 3 weeks now. I have called to check the status multiple times with the only answer being that it will be restored in 2 days. On top of this, AT&T wants to charge us $1000 for our business and fax lines EACH because landlines are now obsolete. They have suggeste

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this is by far the most atrocious website from a wireless carrier that i have ever seen.

i can't even activate my new smart watch because step 4 of the process won't even load into the webpage. 4 different browsers, exact same result. it just blows my mind that a company like this cares obviously so very little for their online appearance and functionality. An old friend of mine used to

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58

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Questions about case numbers get ignored so I don’t have much hope. Y’all are pitiful! All that money and can’t refund what’s due.

I was told a case number was opened for an issue I have and received an email that I would have a resolution at a specific date and time. Two days after I was supposed to receive the resolution I got an email that said the case had been closed, but I never got a resolution. I have reached out 3 time

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22

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Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

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38

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Closed

Lies and crafted deception.

I called At&t to become a new customer. I was told my brand new $1200 tablet with the best plan, would have unlimited calling text and not slowed Internet. On top of this it would have 50 gigs of mobile hotspot. I agreed and they sent it out. I couldn't see my new plans details because At&t

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45

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Reward Card Scammed

I just got scam out of $150 reward card. What to do? Data breached is more of a deal here. I hope AT&T can resolve this issue.

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50

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Complimenting an employee

I was in the Brentwood, MO store and received help from Brandon Walker. I was impressed with his attitude and aptitude! He helped me handle my situation with ease and speed. He also suggested offerings that I am going to take him up on! Smart guy and a good employee. You need him to train your other

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11

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Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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34

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DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

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Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

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31

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Damaged AT&T box with exposed bare wire

Damaged AT&T box with exposed wires at 209 Hook Avenue in West Columbia SC 29169! Children walk by this box everyday and a (Edited per community guidelines) waiting to happen.

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25

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iPhone returned yet mysteriously still being charged

Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they

Questions

62

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Wrongly Charged for the services that i did not ask for

In July this year, I inquired with AT&T call center for postpaid connections with mobile phone bundled with it. The guy took my ssn, ran a credit check, and proposed postpaid with Iphone bundle. I was asking two connections. The cost was too high for my budget and so i declined on the call itself, t

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84

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They lied to me about my rate and it’s even in there notes

Worst service in the nation. One thing I realized is that a snake will still be a snake even after you feed it. I’m done dealing with this service. All the frustration and disrespect, taking my money and laughing at me. ATT does not have to change. WE do. Stop letting these companies walk over us wi

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33

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After market s pen

Will my phone be rejected for trade in with a non Samsung S pen? There are NO Burgundy s pens anywhere to replace lost s 22 Ultal burgundy s pen

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Unfair billing

My account was never authorized to call internationally. However, as a victim of domestic violence, my young teen was convinced to make over $1800 worth of calls internationally by her father. I called AT&T. I explained my plight. I asked for the service to be terminated so I can afford to pay

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40

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Pin # damaged

iI have a pre paid refill card the PIN number is not visible both the retailer and phone company keep sending me back and forth to each other

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23

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Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

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444

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Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

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