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How do yu speak to someone that can address your concerns about doing business with ATT

I have been on the phone since 8 am this morning trying to finalize an order. ATT keeps cancelling my orders and with no fault of mine they are requesting I visit a store.  Im on hold right now just trying to bring a device over instead of buying from yall.  The rep is telling me to go to

Questions

11

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

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120

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#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

168

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How to Halt auto-add to contacts?

My contacts list seems to include every Email address that ever sent me an Email, including ones that look like, "[email scrubbed]". I don't want to add every sender to my contacts.  How can I turn off this "feature"? THANKS

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17

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

53

15

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

72

4

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

65

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Switched to AT&T from Verizon and now I don't receive text messages

We switched carriers and now all of a sudden I am not receiving texts from people on the Verizon network or from verification services that require text verification. Customer service was not helpful at AT&T or Verizon, but I've seen others with this issue. How is this an ongoing problem if anyo

Questions

203

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Why Direct TV and AT&T Lost 10 Billion in 30 days After Deplatfroming NewsMax and OAN

I want to express my displeasure with your decision to deplatform Newsmax TV. It was a terrible decision, and as a result, we will be cancelling our 5 phone cell phone coverage with you after 11 years. You go woke you go broke.

Questions

1.4K

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Brand new device Unlocked Samsung S22 doesn't have Wifi Calling Option.

No wifi calling on my unlocked s22 + I got it today. I use Firstnet which is through ATT and same programming. Tmobile, verizon, sprint all accommodate unlocked phones. ATT doesn't care about customer wants and needs, and they dont care about people on its towers. They aren't even Verizon call qual

Questions

2.1K

7

It looks like your device is on an installment plan and you haven’t paid it off yet.

Have had my phone for 5 years now, bought from a non ATT retailer. Have chatted with ATT tech support 3 times, each time was told that they'd address it. Last time was with someone from billing, who saw that I haven't owed payments or been on a service plan for this phone since 2017. How to unloc

Questions

314

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Maybe you can help me get someone that can actually do something to completion

is there any way to get someone that can actually do something? I want to get my credit processed and I have absolutely no faith in anything that anyone at at&T says. At&t has wasted well over 30 hours of MY time and I've finally had enough. Here is a little taste of what I've been through. And this

Questions

153

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iPad Pro 5th Gen Carrier Visibility Provision

Same issue as here: https://forums.att.com/conversations/apple/ipad-pro-esim-carrier-visibility-unlock-request/62dc4c92b2b2e606ecc21535 Need to have 2 esim iPads unlocked with this. Thanks ____ Hello! After trying everything - Verizon Customer Support, Apple Customer Support, ATT Customer Sup

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15

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Closed

Elder abuse

At and t took $645.22 from my elderly mother's bank account when she cancelled her service. She was at the pharmacy trying to pay for her medications when she found out her bank account was empty. She is on a fixed income and has to make due for long stretches until her next tiny deposit. She can

Questions

588

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Owner

I returned a equipment via UPS store per your instructions years ago and used your pre paid upc code print out for shipping the equipment back to you and you still charged me for equipment and reported me to creditor for collection that i have recently found out about. I C System Inc.   Accoun

Questions

44

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Closed

pole removal and transfer (ATT pole)

i had filed a presidential complaint to have a rotted pole replaced about a year ago and you replaced the pole with in 3 days but i have been waiting for about a year for the pole removal and transfer your wire to the new pole all other utilities have moved already. i have left the dirt from the new

Questions

106

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Service Refund

Service Refund Att upper management - ceo - board - needs to understand how poor their support is. I've been online 1 hour and twenty thirty minutes waiting for competent technical support. Requesting a refund of one months billing fees for each hour I'm on the phone or alternatively equal

Questions

47

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Non-AT&T customer who needs assistance in issues caused by AT&T

To be clear: I am not an AT&T customer.  And based on my experience. I doubt I will change over even though I was looking forward to fiber optic speeds.  An AT&T contractor laid fiber optic cable in our neighborhood.     For past 2 months I have tried to get so

Questions

60

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AT&T TV & Internet - Deception Plans

Moved From Alexandria VA one year ago and signed up for AT&T TV and Internet. Special promotion $89.99 two year contract, two year guaranteed price. * Can us Smart TV on one unit without renting box - Incorrect! Must have a specific smart TV. * Self Install Kit - Technician was out 2 days an

Questions

51

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Unethical behavior

I have been a customer of Att fiber for a few years now and recently experienced numerous UNETHICAL practices this year. In September of 2022 I switched from the 1000 mbps plan to the 2000 plan. In doing so I lost my free HBO Max. Not once did the rep on the phone or the sales rep that came to my ho

Questions

54

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