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AT&T using “fraud” to force $35 activation fee

Add me (existing longtime customer) who attempted to bring a new device (Apple Watch). AT&T is illegally charging activation fees on consumer-owned devices, for the purpose of driving fees, using “improved fraud detection” to force people to call in. I went through a majority of the Apple

Questions

161

7

0

Can't upload my deployment orders

I am currently deployed. I provided ATT with my deployment orders before my deployment.  I went home for Christmas and turned my phone on for three weeks.  I then called ATT when I left and told them to put my phone back on military suspension.  No one told me I had to upload my orde

Questions

10

1

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Incorrect information by Agent

I had a call with first agent and he was agree on refund money and call disconnected. I called again to talk to 2nd agent, and Neal (edited per community guidelines) was 2nd agent, and he was not able to refund the credit. I talk to Neal's manager Kadil (edited per community guidelines), and he was

Questions

36

0

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Need help resolve mess caused by uncaring living at & t acct wireless rep manager

This is NOT FULL LETTER PLEASE GO TO LINK FOR FULL EOUOFNT LET SUBMIT ALL TOO MANY WORDS Logan Williams, AT&T management rep show up at my house. here for over an hour. Pushing  sales on me that he was going to give me all these deals that I would have a better deal than I was getting already I h

Questions

26

4

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Ongoing Issue

I have contacted AT&T since October about an issue. My phone was completely smashed & inaccessible to use in any way. I need my phone for work, since I work from home. I go to the store to get a new phone, because again…mine was completely destroyed. The rep there tells me I have to get a ne

Questions

63

13

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

90

2

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Customer loyalty - any experience with them regarding complaint? or Arbitration?

Supposed to be receiving a call from a manager at the Customer loyalty area and hope that this wasn't who just called back. Any one have any experience with them? The person I spoke with on Friday was amazing and even followed up with me on Saturday to see if they had called.  But this person

Questions

37

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Device payment plan to add a line for 2 month old account

Hello, I am an AT&T employee trying to add a line to my account. There are 3 existing lines, all of which are on device payments, and would like to add a 4th line on device payment as well. When I do the credit run, the system is requiring a payment in full. My credit score is excellent and

Questions

25

3

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AT&T not letting me port my number

I have been trying to port my number from AT&T for over a week now. Both the company and the 3rd party company I tried to use as a middleman said that AT&T is declining. I have been given a HUGE run-around after the first failed attempt. They gave me the EXACT same porting information after

Questions

129

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

69

1

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2year warrenty

I purchased a phone with a a 2 year warranty and they want $182 noncompliance fee to even try And replace my $150 phone it's a joke. Wouldn't do it it. I will not buy another at&t phone. It's ridiculous they don't want to help fix your phone without charging you copious amounts of money. Custome

Questions

28

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Want to get (Edited per community guidelines)ed over and lied too? Choose AT&T today!

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

Questions

30

8

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Closed

AT&T will not unlock my PAID-OFF iphone

I bought an iPhone 12 mini little over 1 year ago. AT&T first sent me to their website, on the website I Kept receiving an error message, I tried this for 4 days, I did keep calling AT&T 611 which was no help at all. FINALLY an agent from 611 connected me to a 611 Supervisor (Rona employee

Questions

37

1

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iPad Pro 5th Gen Carrier Visibility Provision

Same issue as here: https://forums.att.com/conversations/apple/ipad-pro-esim-carrier-visibility-unlock-request/62dc4c92b2b2e606ecc21535 Need to have 2 esim iPads unlocked with this. Thanks ____ Hello! After trying everything - Verizon Customer Support, Apple Customer Support, ATT Customer Sup

Questions

14

2

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Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

52

2

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Closed

How do yu speak to someone that can address your concerns about doing business with ATT

I have been on the phone since 8 am this morning trying to finalize an order. ATT keeps cancelling my orders and with no fault of mine they are requesting I visit a store.  Im on hold right now just trying to bring a device over instead of buying from yall.  The rep is telling me to go to

Questions

11

3

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Preorder IPhone 15 Pro cancelled

I preordered the iPhone 15 pro at 5:20 am Friday 9/15. My order was “good to go” and schedule to ship out on Tuesday and my trade-in status was “confirmed. However, by Saturday afternoon I was asked to verify with ID, which I did not even an hour after receiving that alert. On sunday morning, I foun

Questions

104

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Did not receive IPhone 15 pro max, customer service won’t resolve

I ordered iPhone 15 max pro on the 15th. It was shipped, and UPS left a note saying they couldn’t deliver (Fri) and would retry next business day. (Mon) . When I checked tracking it said sender requested that the phone be returned. AT&T has been no help. For one thing, I was home and received n

Questions

174

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Cancelled account

I have 5 lines on my wireless account- pay religiously every month, have had these phone lines for YEARS. At first I was concerned with another account that showed cancelled with a $50 balance. Was told it was an error and ignored it each time I logged into my account. Finally get tired of seeing t

Questions

69

2

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Closed

Service Refund

Service Refund Service Refund Att upper management - ceo - board - needs to understand how poor their support is. I've been online 1 hour and twenty thirty forty minutes waiting for competent technical support. Requesting a refund of one months billing fees for each hour I'm on

Questions

63

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