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Activations, Horrible customer service and contact options

My I-Pad was replaced by Apple due to a cracked screen, I had to order a new SIM as I forgot to take the one out of my old I-Pad. When attempting to activate the SIM, I get an error stating I have no numbers eligible for activation ---> "ACT107: Looks like there aren't any numbers eligible for ac

Questions

 • Apple

10

1

0

How can I get a new specific phone number?

I would like to get a new specific cell phone number, what should I do instead of go to the store? Is that anyway to get it online?

Questions

 • More AT&T PREPAID Discussions

25

1

0

U-Verse Fiber Install No-Show

So far, going on two no-show appointments in a row. I've missed work both days to accomodate a "busy technician schedule" but have been stood up both times. Now I'm chatting with a "supervisor" by the name of Eldrich, and they claim that my service keeps getting changed due to an "issue at the locat

Questions

 • AT&T Fiber Installation

118

2

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

489

1

0

bill for receiver

I received a bill for a receiver ATT says I did not return.....the note says "Receiver not returned." I have the USPS Store shipping confirmation label. $150 bill for an item I can prove I returned.

Questions

 • U-verse TV Account

23

1

0

Feature request: ACCOUNT SECURITY: restrict which mobile number can receive SMS PIN's to reset online account password

This is a feature request to be able to restrict which mobile numbers on my ATT account can receive an SMS PIN to reset my online account password. Use Case: if I go to att.com and click 'forgot password' then I am offered the option for any mobile number on my account to receive an SMS PIN/link

Questions

 • Online Account Access

80

13

0

WARNING for International PLANS - Any one else deceived by ATT?

Is this a BAIT and SWITCH tactic? Sure feels like it! My daughter is studying abroad and after looking into several phone usage options and plans while she is away, including obtaining a new SIM card from the county she is living or purchasing a local phone there, we decided to purchase ATT intern

Questions

 • Network Coverage

96

3

0

Returning AT&T Smart Wi-Fi Extender

(Order # 22-330641825378941) I've attempted multiple times by phone (7 Attempts) as well as via chat (5 Attempts) and even going to an actual AT&T Store location (3 Separate Locations Attempted) in person to be able to be helped with returning this device and am STILL CURRENTLY STUCK WITH A CL

Questions

 • AT&T Internet Equipment

296

2

0

Cut my irrigation line from initial AT&T service connection to my home. No response from AT&T to cover damage repair?

Hello, My irrigation/sprinkler line was cut during the initial install of AT&T service back on October 14, 2021. Ms. Katherine Bigsby. the claim examiner did not respond back. She called me on the 15th and asked to attach the proof of repair. I had to wait for my bill generated from the service

Questions

 • AT&T Fiber Installation

26

1

0

Pathetic Customer service I went back to Verizon

I require management to contact me and explain why after such horrible customer service, the only way to get my lines (3) to work was to go back to your competitor Verizon. Now you send me a bill for 1100 dollars? Know this is not gonna happen until I hear from someone.

Questions

 • Wireless Account

25

1

0

Cannot send or receive emails from my email client on my computer, whish is Thunderbird.

I was instructed by AT&T to change my user name, which was my name, to my email address, which is [email scrubbed]. Since I changed it I have not been able to even open my email. I have spoke to several AT&T tech support people and none of them has been able to fix the problem. They now want

Questions

 • AT&T Internet Email & Security

23

0

0

AT&T MOBILE SERVICE PRICING FRAUD

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

Questions

 • Account Features

29

6

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Email & Security

19

0

0

How can I tell if a company is a legitimate MVNO?

I see a lot of providers out there claiming to be MVNO's on AT&T's network, some even offering things like "unlimited data" "no throttling". I understand a legitimate MVNO would buy wholesale and they may be able to work that out, it would just depend on how much they were willing to pay, but it see

Questions

 • Data & Messaging Features, Internet Tethering

47

1

0

Customer support will not cancel my service over the phone

I am trying to get support to cancel my service. I just bought the line 2 days ago becasuse the speed at the store was amazing and it is quite literally 1.6 miles away from home, so I assumed the speed would continue there.  I am only getting 3MBPS down and 0.20 up.  So the service is no

Questions

 • Wireless Account

23

3

0

Cancelling Service

I need to cancel my services. The system is very outdated and the majority of the sensor and panels no longer work. I recently spent hours to finally speak to a support member only to have an appointment to fix everything cancelled and no word back on a reschedule for months.    Since DL provides ba

Questions

 • Billing & Payments

44

1

0

Ready to Go. ENJOY is horrible, full of issues, and it's all AT&T's fault... according to ENJOY

For the record they blame everything on AT&T policy. I was scheduled for delivery btwn 6-8pm. Around 7:45 I asked for an ETA on the text I received from Enjoy... ZERO response. Around, 8:15 I found my original email regarding the schedule, and connected to Enjoy via the link. It said I needed to re

Questions

 • Wireless Account

332

1

0

ATT Chat Techs LIED!!!

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Questions

 • AT&T Internet Equipment

72

1

0

Do you train your employees?

5 and a half hours of phone calls, 3 visits to 2 stores to get a number transferred. CS reps don't know what they are doing, the automated answering is poorly programmed, disconnected calls with NO call backs, phone line CANCELED, CS reps taking poor notes to allow transfer to happen, a canceled pho

Questions

 • Wireless Account

44

4

0

Called to request credit & ask about cellular tower problems

I called 611 and requested customer service. When I got on the phone, I spoke to an AT&T employee about my service difficulties.  That the cellular coverage in my town and especially by my home, has decreased or gone silent since 2016.  The coverage for my work commute has been deprec

Questions

 • Wireless Billing

43

9

0

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