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Be careful signing up new accounts!!! Reps will sign you up under expired promos and then your stuck!!

I would appreciate someone from AT&T contacting me.   2nd time posting.... Someone contacted me but before I could respond they closed out the DM.  Attempting to connect again with someone! ----‐‐----------------- For the past few months, I ha

Questions

96

3

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

1.3K

5

0

Incomplete Installation and Service is Down

An AT&T technician came out because our internet went out after a storm. He reconnected our AT&T fiber internet but ran the new line from our house to the wrong terminal. He ran it to two terminals from our house instead of the closest one. Now our home is connected to the terminal intended

Questions

76

2

0

Incorrect Installment Plans On Account

On December 16, 2022, I went to an Apple store to purchase an iPhone 14 Pro Max and add it to my AT&T account for my partner as a Christmas gift. While attempting to check out, we received an error during the part of the process that activates the line on my AT&T account. The Apple rep decid

Questions

263

4

Overcharges and dishonesty

I have posted this to BBB, I will be posting it to all other review sites as well. In September, my spouse and myself went to AT&T for Apple Watches. While we were in the store, I EXPLICITLY asked the sales agent AND store manager what fees would be associated with adding the watches on. I was

Questions

67

0

How to obtain a refund from AT&T for an on-line electronic funds transfer online banking payment that was made in error by a non-customer

About 1 year ago on 14 Feb 2022 I made an online banking transaction. I unintentionally sent AT&T Mobility Cingular an on-line transfer of money instead of selecting the intended Gas and Electric Utility Company for a bill payment. The existence of the AT&T listing in the on-line banking pr

Questions

291

6

0

How to file a complaint

Can someone tell me how to file a complaint with AT&T? I am having an issue with customer service, or lack thereof with regards to transferring payment responsibility. I feel strongly that this issue can be resolved if the proper management were involved and for that reason I really do not want to

Questions

126

1

0

Absolutely (Edited per community guidelines)

I called in to get a service technician out to my house after being told it would be the same or next day I was given an appointment for December 27th which is a 5 day wait. Everything in my house runs on WiFi and Att really expect me to be without my internet for the entire holiday!!! The so called

Questions

88

3

0

Cellular data and roaming was off but still got charged international day pass

Travelled outside the country and I made sure I turned off my cellular data and all apps on cellular data was turned off as well. Roaming was turned off before I left in US. I got to the foreign airport and of course turned my phone on to connect to wifi at the airport. When i came back in the US I

Questions

5.3K

6

0

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