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AT&T fiber internet promised 150$ rewards card

Well I am a first time AT&T user and I signed up for the 300 fiber optic internet and I was promised a 150$ visa rewards card in the mail. Well some how the card I was awarded was sent to the address that was on file where my service is active at. Problem is I cannot receive mail at that address

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193

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ATT plan restore

Hi, I took a 12 month plan in july 2023. Which was due July 2024 but I accidentally changed the plan. So now can I go back to the previous plan or will they refund me. I think it's a ATT scam. Because they didn't give me any warning during plan change. No problem if they don't refund me. But if I pa

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72

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Absolutely (Edited per community guidelines)

I called in to get a service technician out to my house after being told it would be the same or next day I was given an appointment for December 27th which is a 5 day wait. Everything in my house runs on WiFi and Att really expect me to be without my internet for the entire holiday!!! The so called

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80

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cannot get 2 bellsouth.net addresses to work in gmail

I have been unable to get 2 of my bellsouth.net mail accounts to fetch mail in Gmail. I am able to successfully check the email on the yahoo site, so therefore I know that my login credentials are not the issue. I have tried the steps outlined below as reflected on the at&t site & in this sa

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105

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Customer feedback.

Broken promises to a long time customer. Was scheduled an install, tech comes out and cancels because fiber is available. I call back, spend 2 hours on the phone. And appointment is set for the following Monday, but "escalated" my concern and thata tech would be out the next day. I rearrange my who

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26

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AT&T is withholding my money

I put in an order for a new phone on 02.15.2024. The order has been stuck in the order status for a week now because they never gave me an account when I selected NEW SERVICE while ordering the phone. I have gone to the AT&T store the phone was supposed to be picked up, but they couldn't even f

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40

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How do I get some help!?!?

I've been asking for help with a billing issue for 75 days now (since 29OCT19). I've called, i've chatted, and i've given up hope of ever finding a decent person at AT&T. Is there any way to get a hold of any office other than the call centers?!?!

Questions

140

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Loyal Customer for 20 years so why would your customer service phone rep close my account???!!!!

I've been an AT&T Wireless customer for 20 years. Literally have had the same cell number since 1998...then I got the most curt, unprofessional, and quite frankly, rude customer service phone rep recently who took it upon himself to close my account in the middle of a disputed charge. Before I could

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368

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Issues with ATnT's promotion plan - NEED HELP

I have been having issues with ATnT's promotion plan per which I can get a Google Pixel 4 64GB for $10/m once I upgrade my phone and switch to ATnT's unlimited plan along with having the phone via ATnT Next (30 months). I did all the required changes to my account for this and for the 1st couple of

Questions

135

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Incorrect Installment Plans On Account

On December 16, 2022, I went to an Apple store to purchase an iPhone 14 Pro Max and add it to my AT&T account for my partner as a Christmas gift. While attempting to check out, we received an error during the part of the process that activates the line on my AT&T account. The Apple rep decid

Questions

250

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AT&T destroying and disturbing land with endangered and federally protected wildlife in Kansas City

We are preparing to go to war yet again with AT&T as we seem to do EVERY Spring in Kansas City over a piece of land they own that holds a retaining pond. Canadian Geese plus two endangered species of Bats live on this property and they have decimated it before.  AT&T has yet again hire

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70

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ATT continued to charge for 18 months after death from Covid and wont pay me back

My father died from Covid, May 9, 2020. Att, despite NUMEROUS calls continued to auto-debit my deceased fathers account.  I finally shut down the account, they owe me $1400, they have admitted as much and still have yet to pay me back.  Today, I recieved a collections call on the account

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191

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Never got credit after payoff

When I bought my IPhone XR I agreed to the buy one get one free program in the form of $800 credit to bill after all payments were completed. Three years later, I paid off the phone, and no credits. Not only was I not given credit, my bill has reduced by $0 despite paying off an installment plan.&n

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77

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Closed

Lack Of Help and Appreciation For First Responders During The Corona Virus Pandemic !!!

I just wanted to write and allow other ATT customers to know the situation Im currently going through with ATT customer support. ATT was allowing a waiving of upgrade/activation fees due to the pandemic, given that customers are buying their phones and upgrading handling the entire process online or

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150

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need to be reimbursed out of pocket for service not delivered

1.Customer's name: Stephanie2.Wireless number (CTN):  859-xxx-xxxx3.Description of issue:  charged $31 for tow service that the service provider cancelled so we did not use the att roadside assistance since no provider actually towed the car.5.Details of the incident:  location was M

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95

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Overcharges and dishonesty

I have posted this to BBB, I will be posting it to all other review sites as well. In September, my spouse and myself went to AT&T for Apple Watches. While we were in the store, I EXPLICITLY asked the sales agent AND store manager what fees would be associated with adding the watches on. I was

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How to obtain a refund from AT&T for an on-line electronic funds transfer online banking payment that was made in error by a non-customer

About 1 year ago on 14 Feb 2022 I made an online banking transaction. I unintentionally sent AT&T Mobility Cingular an on-line transfer of money instead of selecting the intended Gas and Electric Utility Company for a bill payment. The existence of the AT&T listing in the on-line banking pr

Questions

257

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How to file a complaint

Can someone tell me how to file a complaint with AT&T? I am having an issue with customer service, or lack thereof with regards to transferring payment responsibility. I feel strongly that this issue can be resolved if the proper management were involved and for that reason I really do not want to

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120

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AT&T jumped my fence

My neighbor recently switched to ATT and the technician ran the line along the top of our fence. They came by 2 days ago to dig in our backyard to bury the line but we weren’t home. I spoke with them through the doorbell camera and told them I have a lock on my gate and they do not have permission t

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106

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SIM card hack Att employees give out your info

I had a SIM card hack , Att employee changed my pin for a hacker going into Att store  The hacker then got acc to my emails , every pic I took , remember every email !! the hacker then stole 38,000 from me  att Fraud department doesn’t answer phone. Att sends me a email saying yes I

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