Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (290)

Relevance
Selected Relevance
Account Compromised Fraud Alert

My account and my phone has been compromised with the data breach on Apr 18, 2023. It was said that it was a Vendor Breach who exposed data of some AT&T Wireless customers. I believe this actually happen at one of your retailer stores. Also, I have been through 4 new phones in the last month and

Questions

148

1

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

781

3

0

Green phone box damaged in my yard

Someone ran into a green phone box located in my front yard. Now wires/cables are exposed and this is dangerous.  It needs to be repaired immediately.  

Questions

510

1

0

Relocating Moving Lines for Construction

Not a question. I see several folks asking for the number to call at ATT to get some actual help. I have responded to a couple of those forums only to have someone close the entire forum because it began 2 years ago. I called 866-410-7414 today and received actual help on the first try. This was AFT

Questions

396

4

0

Slow Speed

I have Gigabit service plan, earlier in the week I had 750 mps download, today I have 90.Ran all the troubleshooters and still no fix

Questions

89

3

0

Closed

Non Traffic Rated Broken Box in Road

Broken AT&T Box at 8000 Patterson Ranch Rd. Fremont, Ca. I was recently walking on the Bayview Trail and in front of the Coyote Hills Visitor Center, where the Bayview Trail and Patterson Ranch Rd. intersect, there is a broken fiberglass AT&T box lid (60”x30” / North corner of the road&

Questions

43

1

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

81

1

0

BYER BEWARE: AT&T $20 Promotional Scam

When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I

Questions

27

1

0

TALK WITH OTHER AT&T CUSTOMERS IN REAL TIME

Direct me to an actual public forum that is provided for AT&T customers so they can comment/reach out in real time to said AT&T customers. Simple and easy and without regard to AT&T employees and/or regardless whether said customers are NOT satisfied with the company, that is if y’all ca

Questions

41

2

0

Ready to initiate arbitration, lodge a complaint with the bbb, irs, tigta, cfpba and acp as well as others

I have been taken for a ride with att, spent more than 48 hours (not willingly) on the phone trying to correct all the errors, unauthorized lines, charges and billing errors, we lost the numbers that were ported over that just stopped working 3 days after they were “ successfully” ported in from our

Questions

18

1

0

poor customer service

Let me start by saying that the lack of customer service and the inability for anyone to take accountability on behalf of your company is disgusting and had I not paid 1900 i would nor even continued with trying to obtain this service as i ' m 7 hours in and still no resolution, no phone, no service

Questions

105

2

0

Impossible to Cancel Service

Hello,I have been laid off and can no longer afford your service. When i call I keep getting pushed around to people and left o hold for hours. This is robbery. I need to cancel immediately.

Questions

79

1

0

update on a ticket #?

how can I get an update on this ticket (removed persoanl information) for a tower issue in my area which has now placed my job in jeopardy due to download of 3.5 and upload of 0.1 on a good day and being told no email or documentation is or can be provided to my employer for the down time. 

Questions

23

1

0

Device Unlock Request Denied

Hi, I am an AT&T customer since 2012 with the formerly Go Phone and now the Pre Paid phone. Since then, I have the same line, always active, with automatic payments. Now I am traveling abroad and I've made an online request to unlock my phone, so I can use different carriers, since the Go Phone is n

Questions

907

7

0

0

Where are the competent workers

I decided to be mom of the year and order my girls new watches for Christmas. My order was suspended due to a past due balance. Said last due balance wasn’t actually a balance at all but charges on an account that was never established. Once that issue was resolved I call to have the order pushed th

Questions

45

2

0

5g Reseller and internet broadcasting

I want to be a 5G reseller. Attempts to contact ATT Business direct lead nowhere.   Details of request:  I wish to broadcast 5G internet, there are about 200 known users/customers that will join.  There are no service providers that can complete.  type of service (Uverse, DS

Questions

120

2

0

Missing Order and Upgrade Plan Billing issue

I ordered the iPhone 14 Pro on September 15, 2022. It was set to be delivered to my address in NC and I was told it would arrive early October at the earliest. I did not receive any order tracking information and FedEx says the phone was delivered on the 19th of September. I did not receive confirma

Questions

31

1

0

AT&T fiber internet promised 150$ rewards card

Well I am a first time AT&T user and I signed up for the 300 fiber optic internet and I was promised a 150$ visa rewards card in the mail. Well some how the card I was awarded was sent to the address that was on file where my service is active at. Problem is I cannot receive mail at that address

Questions

193

1

0

AT&T destroying and disturbing land with endangered and federally protected wildlife in Kansas City

We are preparing to go to war yet again with AT&T as we seem to do EVERY Spring in Kansas City over a piece of land they own that holds a retaining pond. Canadian Geese plus two endangered species of Bats live on this property and they have decimated it before.  AT&T has yet again hire

Questions

70

1

0

cannot get 2 bellsouth.net addresses to work in gmail

I have been unable to get 2 of my bellsouth.net mail accounts to fetch mail in Gmail. I am able to successfully check the email on the yahoo site, so therefore I know that my login credentials are not the issue. I have tried the steps outlined below as reflected on the at&t site & in this sa

Questions

105

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.