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Deceased spouse managed out @swbell.net email addresses. How do I gain access to the account?

I'm asking this question on behalf of an elderly family friend that lost her husband last year. She can still send and receive emails at her @swbell.net email address, but she doesn't know the account credentials (i.e. - password).  He was the account holder.  She's unable to add her @swb

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110

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Submit a request for AT&T carrier visibility

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

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164

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FIXED WIRELESS SERIOUS ISSUES

Have no fixed wireless internet since 07/07/22. Have been ran in circles on numerous phone calls. Transferred here and there. NEVER can get tech support. First they sent tech to house unable to get signal needed new antennae, new work order then second appt guy didnt even show up! 3rd appt tech from

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244

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Fiber internet

I have requested fiber service for over 5 years but I am told "Fiber is not available in your area." 1. The AT&T fiber backbone runs across my front yard (AT&T field tech told me this while out on a repair in my neighborhood).2. The fiber node is 4.5 blocks up the street.3. The copper wire

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120

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Prepaid hot spot issues

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

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31

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Anybody else filed an FTC Complaint against ATT?

AT&T has been trying to steal from me since acknowledging, in writing, the disconnection of my account on 9/30/2019.  They kept billing me.  They called me.  I explained.  I wrote and explanation.  I filed a complaint with the FTC and even sent them the copy of the entire filing.  They now just put

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420

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AT&T Wireless Has Gotten So Bad In My Area

AT&T used to be the best carrier in my area (Louisville KY) but it has since become terrible and almost unusable. I've tried refreshing the connection on AT&Ts support website and restarting my phone and nothing seems to work. I have a iPhone 14 Pro Max and even on full bars of "5G" im getti

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119

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AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

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125

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Had a technician take our modem then replaced it

so for some reason, our modem said that or something was expiring next month and then it stopped working. I called 1-800#  and a the technician came out and he replaced the non working modem with the same old model black modem we already had. No big deal~ as long as it’s working no big deal-,

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85

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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37

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Disqualified From New Trade In Offer/Upgrade to Galaxy S23+ Due To Erroneous Accusation By ATT U-Verse

I had an outstanding balance when I cancelled ATT U-Verse a couple years ago that went to collections briefly until it was legally discharged in U.S. Bankruptcy court in October of 2022 when I was granted a Chapter 7 Bankruptcy. I have the official discharge paperwork signed by Bankruptcy Court of O

Questions

73

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How long does it take to return a phone to AT&T Wireless?

I returned a smartphone on 2/22/22 via USPS. USPS confirmed the package was picked up by Newgistics (the shipping agent) on 2/23/22. As of 3/15/22, the phone's status is "In Transit," and I am stuck paying for it, and unable to upgrade to a different device. I called customer service and was info

Questions

1.1K

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ATT Business High Speed Internet Installation NIGHTMARE

I signed up for business high speed internet (fiber) in my area on Feb 6th, and since then have had multiple appointments cancelled, delayed, and deferred. every time I call and they promise a date for installation it is cancelled and moved. I've called and asked for them to fix it and expedite the

Questions

52

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AT&T Yahoo Email Not Working

Is anyone else not able to get logged into their att.net/yahoo email account for months? I get authenticated, but when AT&T's site tries to redirect me to the Yahoo mail servers, I get "Not Found on Accelerator, Description: Your request on the specified host was not found. Check the location a

Questions

708

11

Relocating Moving Lines for Construction

Not a question. I see several folks asking for the number to call at ATT to get some actual help. I have responded to a couple of those forums only to have someone close the entire forum because it began 2 years ago. I called 866-410-7414 today and received actual help on the first try. This was AFT

Questions

389

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POA

I have submitted the POA needed per email and gotten an automated reply. No communication thereafter. Store manager has done it also, then a person via phone. It has been in total 3 weeks and absolutely no reply even after I have followed up on the phone and email multiple times never getting any em

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52

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Phantom 911

​I have a landline in California. The local police department says that they received a 911 hangup call from my address. We didn't call. The 611 repair number no longer exists. None of the service or help links on att.com work for the landline product and I don't see a way to get the line checked

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72

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collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

777

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Dispatch

My internet line was cut Thursday. I was told 24 hours and it would be fixed. I’ve made 3 appointments only to have 2 put on hold and nobody show up for the recent appointment. It’s now been 48 hours and I’m getting the run around and being fed false promises to pacify me in the moment. I was even t

Questions

233

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iPhone locked

I purchased (bought outright) an IPhone 12 mini from a local Official AT&T store. It is now 14 months later that I’ve had AT&T prepay.I found better priced prepay plan else where so I call 611 and it begins. First I was told my AT&T iPhone 12 mini can NOT be unlocked because I have an in

Questions

67

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