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Do you train your employees?

5 and a half hours of phone calls, 3 visits to 2 stores to get a number transferred. CS reps don't know what they are doing, the automated answering is poorly programmed, disconnected calls with NO call backs, phone line CANCELED, CS reps taking poor notes to allow transfer to happen, a canceled pho

Questions

76

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ATT Chat Techs LIED!!!

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Questions

122

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Service suspension

My girlfriend made arrangements to pay her bill, in full, TOMORROW. Like the fine folks you are, you shut her off, TODAY...while her grandchild was being born. Do arrangements mean nothing to your soulless automatons? Someone makes an agreement to pay you when they get paid, and you say YES! And the

Questions

280

44

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

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AT&T Device Unlock

Hello, I have submitted an unlock request, it states that it will take two business days. It has been over two business days, and it is still processing. Current status - IN-PROGRESSWe're reviewing your unlock request now. Please allow two business days for processing.We'll email you soon with a dec

Questions

50

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Title Research shows AT&T Easement on Property but no limits.

Hello we have a survey with title research done and there is an AT&T easement on the property however it is "vague, outdated description; unable to locate." We would like to speak from a representative for North Texas to assist in locating facilities and narrowing down easement.

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32

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Emails from 2011

I have an active sbcglobal.net email account. How can I view my sent and received emails from Sep-Dec 2011?

Questions

25

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False advertising

During a call to AT&T I was transferred around about 8 times and each time I would have to START OVER MY ISSUE about getting credits promised regarding the SamSung Flip phone that had not worked for more than a year. AT&T on “HOLD” advertising that “you don’t pay for what you want, and only

Questions

26

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How is it possible this is legal?

AT&T can get away with legally asking me to 'trade' in my phone then charge me for it monthly by not applying the credit I was promised when I purchased my new phone? They literally stole my old phone and then are charging me the full price for my new phone after I returned my old phone. This is

Questions

49

1

Yard sprinkler constant leak

I have a constant sprinkler leak after att work for my neighbor at my yard. They gave me risk management number, but the calls are routed to random customer center and they keep on putting/transfer me to the same number. I have been wasting time over the phone and not getting any attention. I am

Questions

20

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Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

38

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Att equipment causing my building to flood!

An ATT underground vault sits under a sidewalk on a hill. My building goes straight back on the same hill, next to the vault. The bottom of the vault is about midway through the wall of my building. When it rains, the ATT vault fills with water from underground conduit. That water floods my building

Questions

100

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Customer support experience feedback

There's a lot of negative feedback that can occur and I wanted to take the time to share some positive feedback. I can't find an email or any source on where or how to do that. Hopefully this will get where it needs to go! I had one of the best support experiences I've had in a long time today. I ca

Questions

45

1

Called to request credit & ask about cellular tower problems

I called 611 and requested customer service. When I got on the phone, I spoke to an AT&T employee about my service difficulties.  That the cellular coverage in my town and especially by my home, has decreased or gone silent since 2016.  The coverage for my work commute has been deprec

Questions

163

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FIXED WIRELESS SERIOUS ISSUES

Have no fixed wireless internet since 07/07/22. Have been ran in circles on numerous phone calls. Transferred here and there. NEVER can get tech support. First they sent tech to house unable to get signal needed new antennae, new work order then second appt guy didnt even show up! 3rd appt tech from

Questions

244

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6000$ in data overage charges for 3 months filed complaint over 60 days with no help or call

We got a 50gb hot spot for my son going to college in a rural area. We paid the monthly fee along with our cell phone charges and after 3 months had to update my payment method and learned we had a 6,000$ bill from data overage charges. We were never sent a bill, never emailed or called about this

Questions

33

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Acp account

I set up new Internet service online and provided my ACP approval number. I was given an order number and received an email asking me to confirm my email address, but I never received any other confirmation or status. I called customer support, they gave me an account number and said I would receive

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23

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No internet/tv service for 9 days. Made appointment and tech said no outage.

Our service had been totally out since 12/23/22. Made appointment with tech on 12/24 for first available on 12/30. Tech came and said problem not due to outage - our signal is just too weak. Said another tech would need to be assigned. Customer service called and said we were part of an outage (

Questions

80

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Closed

AT&T Attorney in Arbitration implicated in 2 Felonies Case related

Hello At&T, Since you make it so hard to reach legal and leadership, I’ll post my legal woes now, soon to be yours. I’m in arbitration and your lawyer from Townsend & Kilpatrick, has committed 2 felonies in attempts to acquire my personal data allegedly, but I have 0 doubt. Hes already hac

Questions

101

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Submit a request for AT&T carrier visibility

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

Questions

164

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